Posted 14 November 2011 - 07:47 PM
I recently had some virus issues, which are mostly resolved now as far as I can tell (Rkill, AVG full computer scan and Anti-Rootkit scan, Malwarebytes full scan, Spybot S&D, and a System Restore have taken care of nearly everything), but I'd like to do a Factory Image Restore and can't. I have a Dell M5030 running Windows 7 Premium (I'm not sure if any other specs are related to this issue). I've backed up my files, and I know that I need to hit F8 as the computer boots up, and select "Repair Your Computer" to start a Factory Image Restore, but when I do this, the computer freezes after the progress bar fills up. I've been unable to find any information on why this happens-- I think I read somewhere that a USB drive is being mistaken for the main drive, and removing the USB drive would solve the problem, but I can't find where I read that and I'm not sure if I'm mistaking it for another search I did when I was experiencing other issues or how reliable it is. I don't have my Windows 7 Installation Disc-- it's at another family member's house, as I wasn't expecting to stay at this house as long as I have, and it's not going to be available to me for some time. I'd appreciate any help anyone can offer on what the issue is here, and how to resolve it and restore my laptop to its factory image.