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Windows Update Errors & Window Installer Error


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#1 jgb99

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Posted 14 November 2011 - 06:32 PM

RE: Windows Update Errors

I am having issues downloading updates via Windows Updates (issue has been present for 2-3 weeks) with my new laptop (Windows 7 64-bit).

The first batch of updates I installed upon first using my computer worked fine, but not so this batch.

I have tried several methods to solve the Windows Update problem to no avail including:

> Re-starting the computer
> Microsoft Fix-it
> Fix problems with Windows Update (via control panel)
> Disabling/Re-enabling Windows Installer

After going through the entire process of installing updates (i.e. http://i43.tinypic.com/25g7051.jpg)

I get the following screen: http://i39.tinypic.com/2s0bss0.jpg

Here is a list of all the failed updates from update history: http://i39.tinypic.com/29oltsm.jpg

When I double click on the individual updates...

Security updates for Silverlight and Security update for Visual C++ both say that error relates to error code 641 (http://i39.tinypic.com/17edt3.jpg)

All Office related updates say that the error relates to error code 80070641 (http://i44.tinypic.com/4kxwcx.jpg)

Looking at the Microsoft Office Updates they all say 32-bit edition, when I have a 64-bit OS - could this be the cause of that error code? How do I get the 65-bit version?

RE: Windows Installer Error (from trying to install programs like Java, Evernote, etc. - anything that requires WI to load up)

When preparing Windows Installer (http://i44.tinypic.com/2504hmo.jpg) it fails to complete the process and gives me the following error message after:

http://i42.tinypic.com/2yp0k6v.jpg

Thanks.

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#2 noknojon

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Posted 15 November 2011 - 10:34 PM

Hi jgb99 -
I have just been through a severe similar case, that also included Microsoft Security Essentials Antivirus.
The following steps listed by a M/soft helper fixed my problem and then 4 updates also appeared also.
This issue can occur due to one of the following reasons:
1. Incorrect System Date and Time settings.
2. Incorrect Browser Settings.
3. Corruption of Windows Update Components
4. Corruption of browser settings or older updates
To fix MSE installation and General update issues due to the above mentioned causes follow the steps below. Please note down any error messages or notable changes you find as you try the steps. :
NOTE:- Before we start with the troubleshooting steps, I would like to inform you that I have added Result for each step. Please make sure that you fill up the results for the respective troubleshooting steps so that we can isolate the issue based on the results. Your co-operation is highly appreciated.
Firstly please perform this general step:
General step: Remove the other (secondary) security software (running multiple security software simultaneously will decrease the performance of the computer and the programs may conflict with each other)
Please open the link http://answers.microsoft.com/en-us/protect/forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-c05d-4546-8788-0aa4c25a1f91 and remove the other security software using appropriate link and restart the computer.


Step 1: Changing System Date and Time Settings
a. Click Start-> run, type Timedate.cpl, and then press Enter

b. You will get the Time and Date settings window.

c. Please change your system's Date and Time if the system's Date and Time settings on your computer are incorrect.

d. Try to update any Definitions. If this does not resolve the issue, continue to the next step.

Result: :)
Step 2: Synchronize the time with an internet time server
a. Follow the sub-steps a and b in step 1
b. In the internet Time tab check the option Automatically synchronize with an internet time server
c. In the option for Server enter time.windows.com and update now and Apply and OK.
Result: :)
If this does not resolve the issue, continue to the next step.
Step 3: Reset Windows update components
Run the fixit from the link http://support.microsoft.com/kb/971058 and restart the computer.

Result: :)
If this does not resolve the issue, continue to the next step.
Step 4: Perform IE Optimization
When you perform IE optimization, all temporary internet files, add-ons and customizations are deleted, and you basically start with a fresh version of Internet Explorer.
Please copy and paste the link mentioned below in the address bar of the Internet explorer page and hit enter.
http://go.microsoft.com/?linkid=9646978
If you are unable to open the link, then please copy and paste the address in address bar.
When it prompts please click on Run and follow the on screen instructions.
Result: :)

Now let us know if this has in any way solved any of the problems --

Thank You -

Edited by noknojon, 15 November 2011 - 10:39 PM.


#3 jgb99

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Posted 16 November 2011 - 12:04 AM

Hi noknojon,

Thanks for your response.

The problem is still unresolved - here are my results from the steps you provided:

Step 1: Changing System Date and Time Settings

Result: The time was set correctly and I updated the settings - Windows update errors still unresolved

Step 2: Synchronize the time with an internet time server

Result: Was already set to automatically sync with internet time server and the server was already entered as time.windows.com - Windows update errors still unresolved

Step 3: Reset Windows update components

Result: I ran fix-it (Attached File  Microsoft FixIt Report.html   37.86KB   2 downloads) and it detected an issue with Windows Update and automatically applied a fix - Windows update errors still unresolved

Step 4: Perform IE Optimization

Result: I downloaded the application from the link, but in trying to run it I encountered the same error as mentioned before when preparing Windows Installer - http://i42.tinypic.com/2yp0k6v.jpg

Thanks.

Edited by jgb99, 16 November 2011 - 12:05 AM.


#4 noknojon

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Posted 16 November 2011 - 12:44 AM

Please try to run the last Step 4: Perform IE Optimization with Internet Explorer and not F/fox or Opera browsers.
You may find that several M/soft FixIts do run better with I.E.

Regards -

#5 jgb99

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Posted 16 November 2011 - 05:03 AM

Hi noknojon,

I tried running it with Internet Explorer but it produced the same result as with Mozilla.

http://i42.tinypic.com/2yp0k6v.jpg

#6 Lefty3120

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Posted 16 November 2011 - 05:54 AM

hi jgb99-

Have you tried running an sfc scan? You might have some damaged files on your system. Details on how to run sfc can be found here.. http://support.microsoft.com/kb/929833

#7 jgb99

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Posted 16 November 2011 - 09:09 AM

Hi Lefty3120,

Thanks for your response.

I just ran the sfc scan recently, rebooted as per instructed on the scan and checked if there were any files it couldn't repair (none according to the log file - http://www.filesavr.com/0MRC6UWGG3UVWPI).

Unfortunately, I am still having the issues mentioned in the OP.

Edited by jgb99, 16 November 2011 - 09:10 AM.


#8 Lefty3120

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Posted 16 November 2011 - 11:04 AM

Excellent, the log shows sfc has repaired many files.

Next, follow These instructions on backing up the registry.

Finally, perform the steps described here.. http://support.microsoft.com/kb/2642495

#9 jgb99

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Posted 16 November 2011 - 09:31 PM

TYVM Lefty3120 :thumbup2: - method 2 in the second link solved the issue with Windows Installer.

Also, my Windows Updates issues have been solved - resetting the updates by running Fix-it (aggressive mode) did the trick(step 3 in noknojon's post)

Once again, thank you both for your help! :thumbup2:

Edited by jgb99, 16 November 2011 - 09:55 PM.





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