Is this all the time, off and on, did it just start happening recently?
A lot of factors can interfere with speed.
What antivirus and firewall are you using?
Do you have the Comcast toolbar installed on your computer? IF YOU DO uninstall it. It's flaky and one of the things it can do is cause a system slow down.
What is the make/model of your modem? If it is end-of-life it could cause problems.
You mention wireless-have you connected your computer directly to the modem to see if you get faster speeds? The possibility exists that your router may be at the end of its useful life.
If it just started there could be issues with Comcast in your area.
And of course infection can also cause a system to run slow.
Have you scanned with your antivirus and/or a program such as Malwarebytes or SuperAntiSpyware?
You can also post at the Comcast help forums. The connection experts will help you.
This is my canned speech for Comcast:
I suggest you post in the Comcast Help Forums
. If nothing else, your issue can be escalated to the forum administrator who can set the wheels in motion for a resolution.
Those Forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are Forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.
Many times we, the users there, can provide answers tech support and customer service can't.
Click the link below. The forum landing page will open. Click Sign In
. Log in with your Comcast user ID (the part before .net) and your password
. You will next see a first time forum users page, asking you to choose a screen name for use in the Forums. Once you set that up, you'll be taken back to the landing page. PLEASE DO NOT USE YOUR COMCAST EMAIL NAME FOR YOUR FORUM USER NAME
Before posting, take a moment to read the Posting Guidelines
. The link is on the top right hand side of the page.
Then choose the appropriate board to post in.
One thing to be aware of: By default you will be notified via email every time someone replies to a topic you have started or replied in. If you do not wish to receive the notifications you can disable them by clicking My Settings/Subscriptions & Bookmarks
the box next to Automatically subscribe me to topics I participate in
. Scroll down and click Save
(Once you get to the forum, save the page to your favorites/bookmarks. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it)
If you do want to post in the CHF and are a first time user, just a heads up on something. You might want to choose a different user name because I have no doubt someone will report it as "inappropriate and it doesn't take a genius to figure out what it could be if a certain vowel was in it".
Also, read these in Connectivity and Modem Help: Troubleshooting Suggestions for Connection-Related IssuesInformation Required for Connection-related Posts
Include the information in your post.
Edited by Queen-Evie, 14 November 2011 - 07:21 PM.