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Cant remove My Web Search from Firefox


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9 replies to this topic

#1 Boleigh

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Posted 14 November 2011 - 02:23 PM

Hello Everyone

I will be extremely grateful for any help.

I have picked up My Web Search toolbar in Firefox and can't get rid. I don't know but I don't think it's affecting anything else. My actions so far - in line with advice was:

Remove the programme from within control panel
Remove files and folders associated with My Web Search, Zwinky etc.
Remove registry entries referring to My Web Search - I have done this but there is one that keeps returning.
It does not seem to be recognised by Firefox as it doesn't turn up in the plugins list

The toolbar is still there!! It intermittently seems to hijack your searching as well.

Many many thanks

D

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#2 boopme

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Posted 14 November 2011 - 02:46 PM

Hello and welcome please run these next and see.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware



Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 quietman7

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Posted 14 November 2011 - 03:41 PM

Malwarebytes Anti-Malware does a good job of finding and removing MyWebSearch related remnants but may not find all of them.

If you are getting MySearch results in Firefox when trying to use Google, check about:config Preference settings for related entries as explained here. If the toolbar was installed, it can be removed by uninstalling add-ons in Firefox as shown here.
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#4 Boleigh

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Posted 14 November 2011 - 04:30 PM

Right - Wow!
Thank you for such comprehensive replies I will go through this now.

#5 Boleigh

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Posted 14 November 2011 - 05:05 PM

Ok Boopme your instructions say to post this log in my next reply (below). Malwarebytes has certainly found files which Spybot didn't.



Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8162

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

14/11/2011 22:02:40
mbam-log-2011-11-14 (22-02-40).txt

Scan type: Quick scan
Objects scanned: 228213
Time elapsed: 12 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00A6FAF1-072E-44CF-8957-5838F569A31D} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07B18EA9-A523-4961-B6BB-170DE4475CCA} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1D4DB7D2-6EC9-47a3-BD87-1E41684E07BB} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MyWebSearchService (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Ella\my documents\downloads\zwinky(1).exe (Adware.FunWeb) -> Quarantined and deleted successfully.
c:\documents and settings\Ella\my documents\downloads\zwinky(2).exe (Adware.FunWeb) -> Quarantined and deleted successfully.
c:\documents and settings\Ella\my documents\downloads\Zwinky.exe (Adware.FunWeb) -> Quarantined and deleted successfully.
c:\documents and settings\all users\Desktop\mp3 downloader.lnk (Rogue.Link) -> Quarantined and deleted successfully.

#6 boopme

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Posted 14 November 2011 - 09:31 PM

Did you do quietman's follow up?
Then also run the MiniToolBox
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Boleigh

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Posted 15 November 2011 - 03:11 PM

Hi yes I did the follow up - interesting that SAS found about 16 instances of mywebsearch that mwb missed. Neither of these solved the problem. However, Mozilla have just released a new version of Firefox and in it are instructions about how to get rid of unwanted add ons/toolbars etc. So 'help' 'restart with add ons disabled' then check the boxes to reset all the toolbars etc and bingo! All clear.

In this whole process I am amazed at the crap that we pick up - it's like having intestinal worms or verucas that you can't shift!

So thank you all again. I hoping for now that that's it.

d

#8 quietman7

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Posted 15 November 2011 - 03:20 PM

Mozilla have just released a new version of Firefox and in it are instructions about how to get rid of unwanted add ons/toolbars etc. So 'help' 'restart with add ons disabled' then check the boxes to reset all the toolbars etc and bingo! All clear.

Were they not the same instructions I provided earlier in this link?
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#9 Boleigh

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Posted 15 November 2011 - 04:07 PM

No, I tried that. Mywebsearch didn't appear in the add on/plugin list.

The instructions came in a splash screen for the new version.

#10 quietman7

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Posted 15 November 2011 - 05:21 PM

Ok. Thanks for letting me know.
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