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Virus? Time to buy a new computer?


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#1 Parlanchina

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Posted 13 November 2011 - 10:26 PM

I am running Windows Vista on a two-year-old laptop. Last Thursday, my computer automatically installed a new Windows update and restarted. When I logged in, it took over five minutes for my profile to load. First I had the Windows log-in screen and then I had a black screen for several minutes. When my desktop icons finally loaded, I found that I could not access any Microsoft Word documents. When I click directly on a document, I get an error message telling me that the file cannot be found. When I try to open Microsoft Word directly, it says that it has experienced a problem and needs to close.

There were a few documents that I hadn't backed up; despite my computer saying they could not be found, I was able to drag the icons to a flash drive and open the documents on another computer.

I am able to run other programs (iTunes opens and I am able to play all of my music).

I initially wondered if there was a problem with the update, so I tried to use System Restore. I am able to open System Restore, but it tells me that I have no restore points. It does this in regular startup and in Safe Mode.

I ran Rkill and it stopped two processes. My computer jammed so I didn't save the log, but both of the processes started with akamai. I uninstalled Akamai Netsession Interface from my programs. I also removed it from the list of startup programs. My computer now starts a little faster (although I still get the black screen), but is running very, very slowly and is often jamming.

Could this be a virus? Is it connected to the Windows update? Do I just need a new computer? Virus scans are not turning up anything.

Thank you in advance for your advice.

Edit: Okay, it's definitely a virus. Windows Security Alerts is reporting that all McAfee services are disabled. When I click to enable them, nothing happens. Windows Firewall and Windows Defender are also turned off. When I try to restart McAfee, I get a warning message that says this is not a Windows program. It asks me if I want to run it. I click yes, but nothing happens.

I can see McAfee services running in Task Manager.

Edited by Parlanchina, 14 November 2011 - 12:24 AM.


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#2 Blathnat

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Posted 15 November 2011 - 02:34 AM

Akamai technology is used by several of the security developers, McAfee being one of them. Microsoft also uses Akamai. This is unlikely to be the original cause of the problem, but I'm not sure what effect removing Akamai Netsession Interface has on McAfee.

What virus scans have you run? What other security software is on the machine?

#3 boopme

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Posted 15 November 2011 - 01:38 PM

Hello rerun RKILL then immediately run MBAM,do not reboot in between..

MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

[b]Troubleshoot Malwarebytes' Anti-Malware [/
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