There were a few documents that I hadn't backed up; despite my computer saying they could not be found, I was able to drag the icons to a flash drive and open the documents on another computer.
I am able to run other programs (iTunes opens and I am able to play all of my music).
I initially wondered if there was a problem with the update, so I tried to use System Restore. I am able to open System Restore, but it tells me that I have no restore points. It does this in regular startup and in Safe Mode.
I ran Rkill and it stopped two processes. My computer jammed so I didn't save the log, but both of the processes started with akamai. I uninstalled Akamai Netsession Interface from my programs. I also removed it from the list of startup programs. My computer now starts a little faster (although I still get the black screen), but is running very, very slowly and is often jamming.
Could this be a virus? Is it connected to the Windows update? Do I just need a new computer? Virus scans are not turning up anything.
Thank you in advance for your advice.
Edit: Okay, it's definitely a virus. Windows Security Alerts is reporting that all McAfee services are disabled. When I click to enable them, nothing happens. Windows Firewall and Windows Defender are also turned off. When I try to restart McAfee, I get a warning message that says this is not a Windows program. It asks me if I want to run it. I click yes, but nothing happens.
I can see McAfee services running in Task Manager.
Edited by Parlanchina, 14 November 2011 - 12:24 AM.