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Need help big time. Stuck in safe mode


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#1 rmoody

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Posted 13 November 2011 - 07:40 PM

OK, here it goes. My parent's Desktop was having a side x side error and i've been trying to help her get it repaired. Her problem is that none of the programs will open except for internet explorer. All other applications give the sxstrace.exe error and won't open. I advised her to hit F8 and get into safe mode so I could try and help her further. She couldn't get that to work so I had her force safe mode through msconfig. That worked and got her into safe mode and she's still getting the sxs error and can't get anything to work for her. I advised her to go back into mconfig and uncheck the safe mode boot and wait til I come home and fix it. Now the problem is when she tries opening the msconfig, she gets an error on that saying it can't open the application with the error code 0xc000142 Now she's stuck in safe mode with no networking and the computer is basically useless. I need help getting her going if anyone has any suggestions. I'm 800 miles from home and won't be there until thanksgiving and i'm trying to help her over the phone so im kind of limited here. I was trying to get remote assist going for her but she couldn't install that either without the sxstrace.exe error. Thanks in advance.

they're running windows 7, If i remember correctly it's the x64 version.

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#2 noknojon

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Posted 13 November 2011 - 09:59 PM

Hi and Welcome -
Sxstrace error From Microsoft Answers This first answer may help.
There are 64bit options included in there also.

See how you go, and post back if you need more help -

Regards -


#3 rmoody

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Posted 13 November 2011 - 10:15 PM

Yep I've already read that and had her try it but she can't install anything without getting the sxs error and can't even delete the old microsoft visual c++ packages.

#4 rmoody

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Posted 14 November 2011 - 04:38 PM

I'm thinking if i can get the registry repaired it will fix my problem. Is there any good programs i could run from a boot disk to repair the registry?




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