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Unable to use browser searches


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21 replies to this topic

#1 sterry31

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Posted 13 November 2011 - 05:14 PM

Hello,

I am having a problem with my browsers not being able to search using Google, Bing, or Yahoo. I get the page cannot be displayed error, or cannot connect, diagnose problems page. I have tried disabling my AV, which is Symantec Endpoint, running Malwarebytes, Spy Bot S&D and everything comes up clean. I am able to load pages if I know the actual address. I know many have had the same problems. Thanks in advance for your help.

S. Terry

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#2 Orange Blossom

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Posted 14 November 2011 - 02:09 AM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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#3 sterry31

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Posted 14 November 2011 - 12:44 PM

I am unable to search using any browser, IE, Firefox, and Chrome. I am able to connect if I type in an actual address. I get the error messages that I cannot connect or page unavailable. My logs are attached.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Run by administrator at 8:25:49 on 2011-11-14
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1164 [GMT -7:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\TIREMOTE\wuser32.exe
C:\WINDOWS\TIREMOTE\TIRemoteService.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\Smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\TIREMOTE\TIServiceMonitor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
c:\program files\common files\installshield\updateservice\isuspm.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://global.acer.com
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\ips\IPSBHO.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10h_Plugin.exe -update plugin
mRun: [SkyTel] SkyTel.EXE
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [IMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [eRecoveryService] rem c:\acer\empowering technology\erecovery\eRAgent.exe
mRun: [Track-It! Workstation Manager Service Monitor] c:\windows\tiremote\TIServiceMonitor.exe
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
dRunOnce: [RunNarrator] Narrator.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sdsui.lnk - c:\bally_software\sds\SDSUI.bat
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1309037383169
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1309037364038
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 66.180.96.12 64.238.96.12
TCP: Interfaces\{0A638C2C-4484-4A70-84A2-5E472C092723} : NameServer = 192.168.66.76,192.168.66.75
TCP: Interfaces\{7F7F374E-F9EA-413D-876A-40DD646455AD} : DhcpNameServer = 192.168.66.76 192.168.66.75
TCP: Interfaces\{FA62AD00-B73A-4361-A5E3-F1A885103D46} : NameServer = 10.0.1.11,10.0.1.12
TCP: Interfaces\{FA62AD00-B73A-4361-A5E3-F1A885103D46} : DhcpNameServer = 66.180.96.12 64.238.96.12
Notify: igfxcui - igfxdev.dll
Notify: SEP - c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\WinLogoutNotifier.dll
Hosts: 127.0.0.1 www.spywareinfo.com
Hosts: 184.107.64.188 www.google.com
Hosts: 184.107.64.189 search.yahoo.com
Hosts: 184.107.64.189 www.bing.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator.bjccorp\application data\mozilla\firefox\profiles\uj7bkcw8.default\
FF - prefs.js: browser.search.selectedEngine - Answers.com
FF - component: c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Symantec IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\IPSFFPlgn
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\sep\0c01029f\136b.105\x86\SymDS.sys [2011-5-2 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\sep\0c01029f\136b.105\x86\SymEFA.sys [2011-5-17 756856]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\bashdefs\20111027.011\BHDrvx86.sys [2011-11-1 818808]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\sep\0c01029f\136b.105\x86\Ironx86.sys [2011-5-10 136312]
R2 SepMasterService;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\ccSvcHst.exe [2011-6-14 137224]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-2-11 1174152]
R2 TIRmtCtl;Track-It! Remote Control;c:\windows\tiremote\wuser32.exe [2007-6-7 311374]
R2 TIRmtSvc;Track-It! Workstation Manager;c:\windows\tiremote\TIRemoteService.exe [2007-6-7 613888]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-9 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\ipsdefs\20111111.030\IDSXpx86.sys [2011-11-11 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\virusdefs\20111113.005\NAVENG.SYS [2011-11-13 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\symantec\symantec endpoint protection\12.1.671.4971.105\data\definitions\virusdefs\20111113.005\NAVEX15.SYS [2011-11-13 1576312]
S2 eLock2BurnerLockDriver;eLock2BurnerLockDriver;\??\c:\windows\system32\elock2burnerlockdriver.sys --> c:\windows\system32\eLock2BurnerLockDriver.sys [?]
S2 eLock2FSCTLDriver;eLock2FSCTLDriver;\??\c:\windows\system32\elock2fsctldriver.sys --> c:\windows\system32\eLock2FSCTLDriver.sys [?]
S3 SyDvCtrl;SyDvCtrl;c:\program files\symantec\symantec endpoint protection\12.1.671.4971.105\bin\SyDvCtrl32.sys [2011-6-17 23984]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-10-05 21:30:11 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-10-05 21:30:11 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-10-05 21:29:30 94128 ----a-w- c:\windows\system32\FwsVpn.dll
2011-10-05 21:29:30 92080 ----a-w- c:\windows\system32\drivers\SysPlant.sys
2011-10-05 21:29:30 374704 ----a-w- c:\windows\system32\sysfer.dll
2011-10-05 21:29:30 32208 ----a-w- c:\windows\system32\drivers\WGX.SYS
2011-10-05 21:29:30 240048 ----a-w- c:\windows\system32\SymVPN.dll
2011-10-05 21:29:30 10672 ----a-w- c:\windows\system32\sysferThunk.dll
2011-09-28 07:06:50 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-26 17:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 17:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 17:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-08-31 23:00:50 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-08-22 23:48:55 916480 ----a-w- c:\windows\system32\wininet.dll
2011-08-22 23:48:54 43520 ------w- c:\windows\system32\licmgr10.dll
2011-08-22 23:48:54 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-08-22 11:56:39 385024 ------w- c:\windows\system32\html.iec
2011-08-17 13:49:54 138496 ----a-w- c:\windows\system32\drivers\afd.sys
.
============= FINISH: 8:26:24.41 ===============

Attached Files


Edited by Orange Blossom, 14 November 2011 - 03:41 PM.
Merged topics. ~ OB


#4 HelpBot

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Posted 18 November 2011 - 05:15 PM

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#5 RPMcMurphy

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Posted 19 November 2011 - 11:20 AM

Hello and welcome. Please follow these guidelines while we work on your PC:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until Iíve given you the ďAll clear.Ē Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.
Posted Image Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.


Please include the following in your next post:
  • ComboFix log

Threads are closed after 5 days of inactivity.

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#6 sterry31

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Posted 20 November 2011 - 12:41 PM

Hi RPMcMurphy,

I downloaded Combofix and ran it as instructed. I did not get the window to continue the scan after agreeing to the terms. I am not sure where to find the text log if it actually did run the scan. I have searched and it can't be found. Wondering what to do next. Thanks for your help.

sterry31

#7 RPMcMurphy

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Posted 20 November 2011 - 04:29 PM

sterry31:

This will open the log if it exists:
Posted Image Click Start > Run or press Windows Key + R copy/paste the following into the run box that opens and press OK:
c:\ComboFix.txt

If a log opens, please stop here and post it. If no log is found, please try running ComboFix again, but this time from the Safe Mode

Please include the following in your next post:
  • ComboFix log

Edited by RPMcMurphy, 20 November 2011 - 04:29 PM.

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#8 sterry31

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Posted 20 November 2011 - 05:46 PM

Hi,

There were no ComboFix logs so I started in safe mode using msconfig but now it won't recognize any of my administrator passwords or my personal one. I am stuck in perpetual safe mode with no way to get into windows.

Steph

#9 RPMcMurphy

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Posted 20 November 2011 - 09:43 PM

Steph,

Did you have a problem booting into the safe mode using the instructions I linked you to? Please clarify for me exactly what is happening - are you able to boot into the safe mode, or are you stuck in a loop? Please be as specific as you can in describing what is happening with the computer.

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#10 sterry31

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Posted 21 November 2011 - 02:52 PM

I was able to boot in safe mode. I have my virus protection disabled before booting into safe mode but when I try to run ComboFix it gives me the warning to disable Symantec before proceeding. How do I ensure that symantec is truly disabled before I continue?

#11 RPMcMurphy

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Posted 21 November 2011 - 05:37 PM

If you are in the safe mode, Symantec is out of play. Go ahead and skip through the warning you are getting.

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#12 sterry31

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Posted 22 November 2011 - 01:08 PM

Here is the ComboFix.txt

ComboFix 11-11-22.01 - Administrator 11/22/2011 10:54:02.1.2 - x86 NETWORK
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1727 [GMT -7:00]
Running from: c:\documents and settings\administrator.BJCCORP\My Documents\Downloads\ComboFix.exe
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Symantec Endpoint Protection *Enabled* {BE898FE3-CD0B-4014-85A9-03DB9923DDB6}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Administrator\Local Settings\Temp\{69BE9489-2459-4393-852A-B6047D6AC38E}\{116FF17B-1A30-4FC2-9B01-5BC5BD46B0B3}\_IsRes.dll
c:\documents and settings\Administrator\Local Settings\Temp\{69BE9489-2459-4393-852A-B6047D6AC38E}\{116FF17B-1A30-4FC2-9B01-5BC5BD46B0B3}\AllAccess.dll
c:\documents and settings\Administrator\Local Settings\Temp\{69BE9489-2459-4393-852A-B6047D6AC38E}\{116FF17B-1A30-4FC2-9B01-5BC5BD46B0B3}\isrt.dll
c:\documents and settings\Administrator\Local Settings\Temp\isp8B7.tmp\_setup.dll
c:\documents and settings\Administrator\Local Settings\Temp\set8B5.tmp
c:\documents and settings\Administrator\Local Settings\Temp\set925.tmp
c:\documents and settings\Administrator\Local Settings\Temp\set928.tmp
c:\documents and settings\Administrator\Local Settings\Temp\set92B.tmp
c:\documents and settings\Administrator\Local Settings\Temp\set92E.tmp
c:\documents and settings\Administrator\Local Settings\Temp\set931.tmp
c:\documents and settings\All Users\Application Data\AMMYY
c:\documents and settings\All Users\Application Data\AMMYY\hr
c:\documents and settings\All Users\Application Data\AMMYY\settings.bin
c:\documents and settings\All Users\Application Data\TEMP
c:\documents and settings\bskubas\Application Data\Adobe\plugs
c:\documents and settings\bskubas\Application Data\Adobe\shed
c:\windows\CSC\d6
c:\windows\system32\drivers\snetcfg.exe
.
.
((((((((((((((((((((((((( Files Created from 2011-10-22 to 2011-11-22 )))))))))))))))))))))))))))))))
.
.
2011-11-07 20:02 . 2011-11-07 20:02 -------- d-----w- c:\documents and settings\cwinkler
2011-11-07 19:15 . 2011-11-07 19:15 664 ----a-w- c:\documents and settings\tburt\Local Settings\Application Data\d3d9caps.tmp
2011-11-07 19:10 . 2011-11-07 19:10 -------- d-----w- c:\documents and settings\tburt\Local Settings\Application Data\Symantec
2011-11-06 06:17 . 2011-11-06 06:17 -------- d-----w- c:\documents and settings\khoover\Local Settings\Application Data\Mozilla
2011-11-02 20:23 . 2011-11-02 20:23 -------- d-----w- c:\documents and settings\jcain\Application Data\Malwarebytes
2011-11-02 01:41 . 2011-11-02 01:41 -------- d-sh--w- c:\documents and settings\khoover\IECompatCache
2011-11-01 16:43 . 2011-11-01 16:43 -------- d-----w- c:\documents and settings\All Users\Application Data\Hewlett-Packard
2011-11-01 16:43 . 2011-11-01 16:43 -------- d-sh--w- c:\windows\system32\config\systemprofile\IETldCache
2011-10-28 16:53 . 2011-10-28 16:53 -------- d-----w- c:\documents and settings\jelges\Local Settings\Application Data\Symantec
2011-10-26 01:14 . 2011-10-26 01:14 -------- d-----w- c:\documents and settings\khoover\Local Settings\Application Data\Symantec
2011-10-25 14:18 . 2011-10-25 14:18 -------- d-----w- c:\documents and settings\jkelley\Local Settings\Application Data\Help
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-10-10 14:22 . 2006-03-17 09:07 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-10-05 21:30 . 2011-10-05 21:30 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2011-10-05 21:30 . 2011-10-05 21:30 127096 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-10-05 21:29 . 2011-10-05 21:29 94128 ----a-w- c:\windows\system32\FwsVpn.dll
2011-10-05 21:29 . 2011-10-05 21:29 92080 ----a-w- c:\windows\system32\drivers\SysPlant.sys
2011-10-05 21:29 . 2011-10-05 21:29 374704 ----a-w- c:\windows\system32\sysfer.dll
2011-10-05 21:29 . 2011-10-05 21:29 32208 ----a-w- c:\windows\system32\drivers\WGX.SYS
2011-10-05 21:29 . 2011-10-05 21:29 240048 ----a-w- c:\windows\system32\SymVPN.dll
2011-10-05 21:29 . 2011-10-05 21:29 10672 ----a-w- c:\windows\system32\sysferThunk.dll
2011-10-01 05:39 . 2011-10-01 05:39 664 ----a-w- c:\documents and settings\jkelley\Local Settings\Application Data\d3d9caps.tmp
2011-09-28 07:06 . 2004-08-04 05:00 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-26 17:41 . 2008-07-30 01:59 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 17:41 . 2004-08-04 05:00 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 17:41 . 2004-08-04 05:00 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-09-25 16:31 . 2011-09-25 16:31 664 ----a-w- c:\documents and settings\khoover\Local Settings\Application Data\d3d9caps.tmp
2011-09-06 13:20 . 2005-10-06 00:06 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-08-31 23:00 . 2010-07-06 18:17 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"eRecoveryService"="rem" [X]
"SkyTel"="SkyTel.EXE" [2006-05-16 2879488]
"IMJPMIG8.1"="c:\windows\IME\imjp8_1\IMJPMIG.EXE" [2004-08-04 208952]
"IMEKRMIG6.1"="c:\windows\ime\imkr6_1\IMEKRMIG.EXE" [2004-08-04 44032]
"MSPY2002"="c:\windows\system32\IME\PINTLGNT\ImScInst.exe" [2004-08-04 59392]
"PHIME2002ASync"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"PHIME2002A"="c:\windows\system32\IME\TINTLGNT\TINTSETP.EXE" [2004-08-04 455168]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2006-06-22 98304]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2006-06-22 86016]
"Persistence"="c:\windows\system32\igfxpers.exe" [2006-06-22 81920]
"Track-It! Workstation Manager Service Monitor"="c:\windows\TIREMOTE\TIServiceMonitor.exe" [2007-01-31 414720]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-08-11 249856]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-08-11 81920]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-01-12 39792]
"RTHDCPL"="RTHDCPL.EXE" [2006-05-17 16207872]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2011-07-09 421888]
.
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"RunNarrator"="Narrator.exe" [2008-04-14 53760]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]
SDSUI.lnk - c:\bally_software\SDS\SDSUI.bat [2011-6-30 88]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1104\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1115\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1116\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1126\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1127\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1128\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1129\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1131\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1141\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1143\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1148\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1154\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1165\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1166\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-2744667431-137614605-3982506671-1169\Scripts\Logon\0\0]
"Script"=VIP Photo Map.vbs
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\SEP\0C01029F\136B.105\x86\SymDS.sys [5/2/2011 6:18 PM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\SEP\0C01029F\136B.105\x86\SymEFA.sys [5/17/2011 7:32 PM 756856]
R2 SepMasterService;Symantec Endpoint Protection;c:\program files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe [6/14/2011 3:31 PM 137224]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Definitions\BASHDefs\20111114.011\BHDrvx86.sys [11/14/2011 12:32 PM 819320]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\SEP\0C01029F\136B.105\x86\Ironx86.sys [5/10/2011 7:54 PM 136312]
S2 eLock2BurnerLockDriver;eLock2BurnerLockDriver;\??\c:\windows\system32\eLock2BurnerLockDriver.sys --> c:\windows\system32\eLock2BurnerLockDriver.sys [?]
S2 eLock2FSCTLDriver;eLock2FSCTLDriver;\??\c:\windows\system32\eLock2FSCTLDriver.sys --> c:\windows\system32\eLock2FSCTLDriver.sys [?]
S2 TIRmtCtl;Track-It! Remote Control;c:\windows\TIREMOTE\wuser32.exe [6/7/2007 10:00 AM 311374]
S2 TIRmtSvc;Track-It! Workstation Manager;c:\windows\TIREMOTE\TIRemoteService.exe [6/7/2007 10:00 AM 613888]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [11/9/2011 12:40 AM 106104]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Data\Definitions\IPSDefs\20111119.032\IDSXpx86.sys [11/21/2011 6:33 PM 356280]
S3 SyDvCtrl;SyDvCtrl;c:\program files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\SyDvCtrl32.sys [6/17/2011 4:06 PM 23984]
.
Contents of the 'Scheduled Tasks' folder
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://global.acer.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
TCP: DhcpNameServer = 66.180.96.12 64.238.96.12
TCP: Interfaces\{0A638C2C-4484-4A70-84A2-5E472C092723}: NameServer = 192.168.66.76,192.168.66.75
TCP: Interfaces\{FA62AD00-B73A-4361-A5E3-F1A885103D46}: NameServer = 10.0.1.11,10.0.1.12
FF - ProfilePath - c:\documents and settings\Administrator\Application Data\Mozilla\Firefox\Profiles\fzt22jfw.default\
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff
.
- - - - ORPHANS REMOVED - - - -
.
Notify-NavLogon - (no file)
Notify-SEP - c:\program files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\WinLogoutNotifier.dll
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-11-22 10:59
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet003\Services\SepMasterService]
"ImagePath"="\"c:\program files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\ccSvcHst.exe\" /s \"Symantec Endpoint Protection\" /m \"c:\program files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\sms.dll\" /prefetch:1"
--
.
[HKEY_LOCAL_MACHINE\System\ControlSet003\Services\SmcService]
"ImagePath"="\"c:\program files\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin\Smc.exe\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-2744667431-137614605-3982506671-500\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (Administrator)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,68,0c,84,5a,22,b9,da,46,82,e8,e4,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,68,0c,84,5a,22,b9,da,46,82,e8,e4,\
.
[HKEY_LOCAL_MACHINE\software\Symantec\Symantec Endpoint Protection\CurrentVersion]
"SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,4d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,4f,00,46,00,\
.
Completion time: 2011-11-22 11:00:40
ComboFix-quarantined-files.txt 2011-11-22 18:00
.
Pre-Run: 21,944,438,784 bytes free
Post-Run: 22,884,388,864 bytes free
.
WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
.
- - End Of File - - EAD775DC6377ED8B82166260900B7E87

Attached Files


Edited by RPMcMurphy, 22 November 2011 - 11:07 PM.
added log


#13 RPMcMurphy

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Posted 22 November 2011 - 11:14 PM

sterry31:

Please update me on the situation with booting that you were having earlier - is that resolved now? If not, please explain in detail exactly what is happening.

Edited by RPMcMurphy, 22 November 2011 - 11:15 PM.

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#14 sterry31

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Posted 23 November 2011 - 12:04 PM

The booting issues are resolved. I was unable to log in with any of my passwords so I tried a generic one and that let me in. The only problem I had was not being able to log into windows in safe mode.

#15 RPMcMurphy

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Posted 23 November 2011 - 01:09 PM

sterry31:

OK, good. Please do this next:

Posted Image You have this program installed, Malwarebytes' Anti-Malware (MBAM). Please update it and run a scan.

Open MBAM
  • Click the Update tab
  • Click Check for Updates
  • If an update is found, it will download and install the latest version.
  • The program will close to update and reopen.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Uncheck any entries from C:\System Volume Information or C:\Qoobox
  • Make sure that everything else is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

Please include the following in your next post:
  • MBAM log

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