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blue screen with stop: 0x0000008e on the computer


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36 replies to this topic

#1 helpm

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Posted 13 November 2011 - 02:18 PM

Periodically, I am getting a blue screen. It tells the possible problems with the computer. It also says:

STOP: 0x0000008e (0xC00000005, 0x83E235B9, 0x828D0C0C, 0x00000000)

What is causing this? How can I prevent it from happening?

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#2 Allan

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Posted 13 November 2011 - 02:21 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 helpm

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Posted 13 November 2011 - 05:48 PM

ZoneAlarm keeps me from going to this website. It says the site is dangerous.

#4 Allan

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Posted 13 November 2011 - 05:54 PM

It isn't

#5 helpm

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Posted 14 November 2011 - 08:07 PM

I copied and pasted the results below.

==================================================
Dump File : Mini111311-01.dmp
Crash Time : 11/13/2011 12:56:34 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83e235b9
Parameter 3 : 0x828d0c0c
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+40b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+2185b9
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini111311-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,880
==================================================

==================================================
Dump File : Mini110411-01.dmp
Crash Time : 11/4/2011 9:06:16 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83e29984
Parameter 3 : 0x8b6d2c0c
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+40b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+218984
Stack Address 1 : ntkrnlpa.exe+1f5457
Stack Address 2 : ntkrnlpa.exe+b3fba
Stack Address 3 : ntkrnlpa.exe+4ad26
Computer Name :
Full Path : C:\Windows\Minidump\Mini110411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,880
==================================================

==================================================
Dump File : Mini110211-01.dmp
Crash Time : 11/2/2011 10:27:51 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83e4f984
Parameter 3 : 0xa68b3c0c
Parameter 4 : 0x00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+40b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+218984
Stack Address 1 : ntkrnlpa.exe+1f5457
Stack Address 2 : ntkrnlpa.exe+b3fba
Stack Address 3 : ntkrnlpa.exe+4ad26
Computer Name :
Full Path : C:\Windows\Minidump\Mini110211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 138,880
==================================================

#6 Allan

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Posted 15 November 2011 - 07:38 AM

Those two errors are nine days apart. How often does the system blue screen?

#7 YardDog1

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Posted 15 November 2011 - 03:56 PM

Hello and welcome to Bleeping Computer. You have vista drivers failing, Use this tutorial and do step one if you do not have a dvd to use, if you are able, You want to do the start up repair function. Post back results after using this tutorial here : http://www.vistax64.com/tutorials/194765-system-recovery-options.html



Please use restore points often



660099



#8 Allan

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Posted 15 November 2011 - 04:00 PM

Please disregard the above post.

#9 helpm

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Posted 15 November 2011 - 08:23 PM

I got a message that said:

"Startup Repair could not detect a problem.

If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart your computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance."

There are 2 links at the bottom of this message:

"View diagnostic & repair details"

"View advanced options for system recovery and support"

I connect a mouse to the computer when I use it. Could this be the device I need to remove?

#10 YardDog1

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Posted 15 November 2011 - 09:02 PM

Well, we still have a driver issue, further research indicates it could be several things, so to eliminate the 3rd party drivers, ( i am leaning toward a video driver ) lets do this. I will give you the entire link for driver verifier. Pay attention to the instructions.
VISTA/Win7 Instructions:

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:

http://www.carrona.org/verifier.html



Please use restore points often



660099



#11 jhayz

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Posted 16 November 2011 - 12:11 AM

What particular event does bluescreen reappears? Have you tried isolating your RAM module to check if one is faulty by using atleast one?

Tekken
 


#12 YardDog1

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Posted 16 November 2011 - 12:34 AM

If it comes to a repair install . see this : http://www.vistax64.com/tutorials/88236-repair-install-vista.html This will allow you to repair your Vista installation and keep all of your personal user account files, settings, and programs. You will be performing a Upgrade Install from within your currently running Vista.

You will have to use the exact same Vista installation media type that you currently have installed.




Please use restore points often



660099



#13 helpm

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Posted 16 November 2011 - 08:09 PM

The blue screen doesn't seem to happen because of a particular event. I don't know how to isolate my RAM module. I'm not sure what this means. How do I do this? (I'm concerned about using Driver Verifier. I don't know how to do offline editing of the registry to disable Driver Verifier.)

#14 helpm

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Posted 17 November 2011 - 08:03 PM

Will a repair install preserve my files as well?

#15 YardDog1

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Posted 17 November 2011 - 08:12 PM

Hello again, yes, that link i left will work for you . Check it out. Sorry for the first link of the start up repair off of the recovery console. I answer at Vista Forums and got my links confused, i need to double check links in future. Post back if you do not understand it, it is a very easy to read tutorial by a MVP of Microsoft and an Admin at the Forums i answer at for Vista issues. I go by Yard Dog at that site.



Please use restore points often



660099






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