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Windows cannot access the specified device, path, or file.?


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#1 Rekon12279

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Posted 13 November 2011 - 12:43 PM

I am currently running Windows XP SP3 and have a problem opening any of my antivirus software such as malwarebytes and windows defender. Every time i try to open one of these programs and a few other i get the message "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item"

I tried to uninstall windows defender and install it again but then i received this error in the middle of the installation "The installer has insufficient privileges to modify this file: C:\Program Files\Windows Defender\MSASCui.exe."

Does anyone have any ideas of what i should do to fix this?

Edited by hamluis, 13 November 2011 - 01:18 PM.
Moved from XP to Am I Infected.


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#2 InadequateInfirmity

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Posted 13 November 2011 - 01:15 PM

You should ask a site admin to move your topic here.
http://www.bleepingcomputer.com/forums/forum103.html

#3 boopme

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Posted 17 November 2011 - 01:05 PM

Download This File
Save it next to mbam.exe (this file is located in the Malwarebytes Anti-malware home folder). Once done, drag and drop mbam.exe into Inherit.exe. Click OK and attempt to run Malwarebytes Anti-malware once again.



[b MBAM (MalwareBytes):[/b]

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 Rekon12279

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Posted 17 November 2011 - 04:14 PM

Thank you for the suggestion

i was able to start malwarebytes and then i started a quick scan and after a few seconds it automatically shuts itself down. I have tried it multiple times and it just repeats. Any suggestions to go from here?

Rafael

#5 boopme

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Posted 17 November 2011 - 04:27 PM

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 Rekon12279

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Posted 17 November 2011 - 08:02 PM

These are the results i have. The problem still persists. Here are the results from the scan.

Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\oncsuxqx.default\extensions\{350505ca-56c8-453e-9e92-22eef29ba1c9}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\oncsuxqx.default\extensions\{350505ca-56c8-453e-9e92-22eef29ba1c9}\chrome\xulcache.jar JS/Agent.NDO trojan cleaned by deleting - quarantined
C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\oncsuxqx.default\extensions\{9d62a56e-a441-4f03-98ba-62c0d0ffdbe3}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\oncsuxqx.default\extensions\{d852178f-5d2e-4c5d-a4f3-ee6cbf854ae1}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\oncsuxqx.default\extensions\{d852178f-5d2e-4c5d-a4f3-ee6cbf854ae1}\chrome\xulcache.jar JS/Agent.NDO trojan cleaned by deleting - quarantined
C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dyrtfe3e.default\extensions\{350505ca-56c8-453e-9e92-22eef29ba1c9}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dyrtfe3e.default\extensions\{350505ca-56c8-453e-9e92-22eef29ba1c9}\chrome\xulcache.jar JS/Agent.NDO trojan cleaned by deleting - quarantined
C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dyrtfe3e.default\extensions\{9d62a56e-a441-4f03-98ba-62c0d0ffdbe3}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dyrtfe3e.default\extensions\{d852178f-5d2e-4c5d-a4f3-ee6cbf854ae1}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Guest\Application Data\Mozilla\Firefox\Profiles\dyrtfe3e.default\extensions\{d852178f-5d2e-4c5d-a4f3-ee6cbf854ae1}\chrome\xulcache.jar JS/Agent.NDO trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Application Data\Mozilla\Firefox\Profiles\h7vtki8p.default\extensions\{350505ca-56c8-453e-9e92-22eef29ba1c9}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Application Data\Mozilla\Firefox\Profiles\h7vtki8p.default\extensions\{350505ca-56c8-453e-9e92-22eef29ba1c9}\chrome\xulcache.jar JS/Agent.NDO trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Application Data\Mozilla\Firefox\Profiles\h7vtki8p.default\extensions\{9d62a56e-a441-4f03-98ba-62c0d0ffdbe3}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Application Data\Mozilla\Firefox\Profiles\h7vtki8p.default\extensions\{d852178f-5d2e-4c5d-a4f3-ee6cbf854ae1}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Application Data\Mozilla\Firefox\Profiles\h7vtki8p.default\extensions\{d852178f-5d2e-4c5d-a4f3-ee6cbf854ae1}\chrome\xulcache.jar JS/Agent.NDO trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Local Settings\Application Data\b0c2a98f\U\800000cb.@ a variant of Win32/Agent.TEO trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Local Settings\Application Data\b0c2a98f\U\800000cf.@ probably a variant of Win32/Kryptik.JDI trojan cleaned by deleting - quarantined
C:\Documents and Settings\Rafael Rodriguez Jr\Local Settings\Application Data\Google\Chrome\User Data\Default\Default\lfhkjdfeeecgcalnmfmbkpgafednangd\contentscript.js Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Program Files\Common Files\Mcafee\SystemCore\mcshield.exe Win32/Patched.HN trojan cleaned - quarantined
C:\Program Files\StartNow Toolbar\ a variant of Win32/Toolbar.Zugo application cleaned by deleting - quarantined
C:\Program Files\StartNow Toolbar\Toolbar32.dll a variant of Win32/Toolbar.Zugo application cleaned by deleting - quarantined

#7 boopme

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Posted 17 November 2011 - 08:55 PM

I am sorry but which one persists....
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item"

"The installer has insufficient privileges to modify this file: C:\Program Files\Windows Defender\MSASCui.exe."

Are you using an account with Admin rights?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Rekon12279

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Posted 17 November 2011 - 10:00 PM

Both of the problems are still persisting and yes i am using the admin account which is the only account on this computer.

any ideas what it could be?

#9 boopme

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Posted 17 November 2011 - 10:19 PM

Let us see if we can get Safe mode to run.
Vista users my need to save it to the desktop first then right-click the icon and choose "Run as Administrator".

Please download and run SafeBootKeyRepair.exe.

Once it has completed, please try booting into Safe Mode.

If that worked.
Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Rekon12279

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Posted 21 November 2011 - 08:33 PM

I tried to running the super anti spyware by using the portable scanner and every time it starts to scan and then crashes. Any ideas how i can get it to work?

Thanks

#11 boopme

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Posted 22 November 2011 - 10:15 AM

Lets try this way.. lets see if we can run MBAm and then SAS...

This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.

FixNCR.reg

insert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Rekon12279

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Posted 25 November 2011 - 05:10 PM

I was able to run the FixNCR.reg successfully and then i ran both the programs but they still crashed after a few minutes that they started their scan. Any ideas of what it might be?

thanks

#13 boopme

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Posted 26 November 2011 - 09:36 PM

Can you do a System Restore to a date before this started? Then run all scans.

Windows XP System Restore Guide

You may lose safe mode again.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Rekon12279

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Posted 28 November 2011 - 04:26 PM

I was able to restore to an earlier date but the problem still persist even though it wasn't occurring on the date of the restore any ideas?

Thanks

#15 boopme

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Posted 28 November 2011 - 04:32 PM

I think we need a deeper look.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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