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I have a problem with my computer/internet.how to fix it!?


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14 replies to this topic

#1 gray632

gray632

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Posted 13 November 2011 - 11:29 AM

here is the problem:
1.opera and mozilla firefox do not work properly:they load web sites REALLY slow and usually not even fully(i don't have the thumbnails on the videos on youtube,etc.)or they just don't load.i have installed the browser google chrome and it works perfectly good all thou some sites don't work-like when i try to register on some websites it doesn't load.
2.most(if not all)games/programs that use internet don't work,for instance: when i try to update a game it is just stuck when it is downloading the files,multiplayer doesn't work,etc.
i have tested my internet connection and it is good (not slow at all);i have tried reconnecting the internet adapter-still the same;i have the latest flash player and other programs that i need,i have tried cleaning my computer with ccleaner and avg pc tuneup,de-fragmenting my disc(not sure how that helps but still),and scanning my C drive for problems.other computers that are connected to this internet work (my mom uses my modem on another computer).i have uninstalled recently installed programs that may cause this(people told me to do it because they might interfere with internet).i have scanned my computer for viruses,my firewall is stopped and i even changed my intivirus program and scanned again-i found nothing.

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 Broni

Broni

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Posted 13 November 2011 - 01:07 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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#3 gray632

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Posted 13 November 2011 - 02:12 PM

here are the logs:

Security Check:


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
[b]``````````````````````````````
[u]AntivirusFirewall Check[u][b]
Windows Firewall Disabled!
avast! Free Antivirus
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[size]
[b]```````````````````````````````
[u]Anti-malwareOther Utilities Check[u][b]
Java™ 6 Update 29
Adobe Flash Player 11.0.1.152
[b]````````````````````````````````
Process Check
[u]objlist.exe by Laurent[u][b]
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
[b]``````````End of Log````````````[b]



mini tool box:


MiniToolBox by Farbar
Ran by GreyWarden (administrator) on 13-11-2011 at 202200
Windows 7 Home Basic Service Pack 1 (X64)



========================= IE Proxy Settings ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings ==============================

network.proxy.backup.ftp, 131.179.150.72
network.proxy.backup.ftp_port, 3128
network.proxy.backup.socks, 131.179.150.72
network.proxy.backup.socks_port, 3128
network.proxy.backup.ssl, 131.179.150.72
network.proxy.backup.ssl_port, 3128
network.proxy.ftp, 59.99.239.28
network.proxy.ftp_port, 3128
network.proxy.http, 59.99.239.28
network.proxy.http_port, 3128
network.proxy.share_proxy_settings, true
network.proxy.socks, 59.99.239.28
network.proxy.socks_port, 3128
network.proxy.ssl, 59.99.239.28
network.proxy.ssl_port, 3128
========================= Hosts content =================================

127.0.0.1 toyboxapi.garrysmod.com
127.0.0.1 toybox.garrysmod.com
127.0.0.1 toyboxapi.garrysmod.com

========================= Winsock entries =====================================

Catalog5 01 CWindowsSysWOW64NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 CWindowsSysWOW64napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 CWindowsSysWOW64pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 CWindowsSysWOW64pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 CWindowsSysWOW64winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 CWindowsSysWOW64wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 CWindowsSysWOW64mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 CWindowsSystem32NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 CWindowsSystem32napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 CWindowsSystem32pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 CWindowsSystem32pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 CWindowsSystem32winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 CWindowsSystem32wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 11 CWindowsSystem32mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors ===============================

Application errors
==================
Error (11132011 062740 PM) (Source Software Protection Platform Service) (User )
Description Installation of the Proof of Purchase failed. 0xC004F050
Partial Pkey=PMJBM
ACID=
Detailed Error[]

Error (11132011 062600 PM) (Source Software Protection Platform Service) (User )
Description Installation of the Proof of Purchase failed. 0xC004F050
Partial Pkey=PMJBM
ACID=
Detailed Error[]

Error (11132011 062458 PM) (Source Software Protection Platform Service) (User )
Description Installation of the Proof of Purchase failed. 0xC004F050
Partial Pkey=PMJBM
ACID=
Detailed Error[]

Error (11132011 044223 PM) (Source WinMgmt) (User )
Description .rootCIMV2SELECT FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA Win32_Processor AND TargetInstance.LoadPercentage 990x80041003

Error (11132011 044221 PM) (Source Software Protection Platform Service) (User )
Description Update Windows license and product key tokens failed with 0xC004F050.

Error (11132011 044221 PM) (Source Software Protection Platform Service) (User )
Description Installation of the Proof of Purchase failed. 0xC004F050
Partial Pkey=YRYRV
ACID=
Detailed Error[]

Error (11132011 044158 PM) (Source Software Protection Platform Service) (User )
Description Installation of the Proof of Purchase failed. 0xC004F050
Partial Pkey=YRYRV
ACID=
Detailed Error[]

Error (11132011 031116 PM) (Source Software Protection Platform Service) (User )
Description Update Windows license and product key tokens failed with 0xC004F050.

Error (11132011 031116 PM) (Source Software Protection Platform Service) (User )
Description Installation of the Proof of Purchase failed. 0xC004F050
Partial Pkey=YRYRV
ACID=
Detailed Error[]

Error (11132011 031111 PM) (Source Application Error) (User )
Description Faulting application name rlvknlg.exe, version 1.3.330.364, time stamp 0x4e4a8769
Faulting module name rlvknlg.exe, version 1.3.330.364, time stamp 0x4e4a8769
Exception code 0xc000000d
Fault offset 0x001d31ad
Faulting process id 0xbf4
Faulting application start time 0xrlvknlg.exe0
Faulting application path rlvknlg.exe1
Faulting module path rlvknlg.exe2
Report Id rlvknlg.exe3


System errors
=============
Error (11132011 044111 PM) (Source Service Control Manager) (User )
Description The atksgt service failed to start due to the following error
%%1275

Error (11132011 044111 PM) (Source Application Popup) (User )
Description Driver atksgt.sys has been blocked from loading.

Error (11132011 043930 PM) (Source DCOM) (User )
Description {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}

Error (11132011 031224 PM) (Source Service Control Manager) (User )
Description The Steam Client Service service failed to start due to the following error
%%1053

Error (11132011 031224 PM) (Source Service Control Manager) (User )
Description A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.

Error (11132011 030938 PM) (Source Service Control Manager) (User )
Description The atksgt service failed to start due to the following error
%%1275

Error (11132011 030938 PM) (Source Application Popup) (User )
Description Driver atksgt.sys has been blocked from loading.

Error (11132011 013715 PM) (Source Service Control Manager) (User )
Description The atksgt service failed to start due to the following error
%%1275

Error (11132011 013715 PM) (Source Application Popup) (User )
Description Driver atksgt.sys has been blocked from loading.

Error (11132011 013742 AM) (Source DCOM) (User )
Description {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}


Microsoft Office Sessions
=========================

=========================== Installed Programs ============================


2007 Microsoft Office Suite Service Pack 2 (SP2)
64 Bit HP CIO Components Installer (Version 6.2.1)
7-Zip 9.20 (x64 edition) (Version 9.20.00.0)
Ace of Spades (Version 0.58)
Adobe Flash Player 10 ActiveX (Version 10.2.152.32)
Adobe Flash Player 11 Plugin (Version 11.0.1.152)
Adobe Shockwave Player 11.6 (Version 11.6.1.629)
AIO_CDB_ProductContext (Version 130.0.365.000)
AIO_CDB_Software (Version 130.0.365.000)
AIO_Scan (Version 130.0.421.000)
ASIO4ALL (Version 2.10)
Ask Toolbar (Version 1.12.2.0)
Assassin's Creed
Audacity 1.3.13 (Unicode)
avast! Free Antivirus (Version 6.0.1289.0)
BS.Player FREE (Version 2.57.1051)
BufferChm (Version 130.0.331.000)
CCleaner (Version 3.12)
Copy (Version 130.0.428.000)
D3DX10 (Version 15.4.2368.0902)
DAEMON Tools Lite (Version 4.40.2.0131)
Debut Video Capture Software
Destinations (Version 130.0.0.0)
DeviceDiscovery (Version 130.0.465.000)
DocProc (Version 13.0.0.0)
Driver Genius Professional Edition (Version 10.0)
DX-Ball 1.09
F300 (Version 130.0.365.000)
F300_Help (Version 82.0.242.000)
F300Trb (Version 82.0.242.000)
Facade (Version 1.1.2)
Fax (Version 130.0.418.000)
Foxit Reader 5.0 (Version 5.0.1.0527)
FSGmod Fixer version 1.1 (Version 1.1)
GameDesire-GameDesire Makao
Global Agenda
GPBaseService2 (Version 130.0.371.000)
HP Customer Participation Program 13.0 (Version 13.0)
HP Imaging Device Functions 13.0 (Version 13.0)
HP Smart Web Printing 4.51 (Version 4.51)
HP Solution Center 13.0 (Version 13.0)
HP Update (Version 4.000.011.006)
HPPhotoGadget (Version 130.0.282.000)
HPProductAssistant (Version 130.0.371.000)
HPSSupply (Version 130.0.371.000)
IL Download Manager
Infineon USB driver 1.0.0.6
Java Auto Updater (Version 2.0.6.1)
Java™ 6 Update 29 (Version 6.0.290)
KAG 0.91A
LAME v3.98.3 for Audacity
Macromedia Extension Manager (Version 1.7.240)
MarketResearch (Version 130.0.374.000)
Melodyne 3.2 (Version 3.2.0202)
Melodyne 3.2 Demo (Version 3.2.0105)
Microsoft .NET Framework 4 Client Profile (Version 4.0.30319)
Microsoft .NET Framework 4 Extended (Version 4.0.30319)
Microsoft Games for Windows - LIVE Redistributable (Version 3.5.88.0)
Microsoft Games for Windows Marketplace (Version 3.5.50.0)
Microsoft Office Access MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Office 64-bit Components 2007 (Version 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version 12.0.6425.1000)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual C++ 2005 Redistributable (Version 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version 9.0.30729.4148)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version 10.0.40219)
Microsoft WSE 3.0 Runtime (Version 3.0.5305.0)
Microsoft XNA Framework Redistributable 3.1 (Version 3.1.10527.0)
Microsoft XNA Framework Redistributable 4.0 (Version 4.0.20823.0)
Mozilla Firefox 6.0.2 (x86 en-US) (Version 6.0.2)
MP3 To Ringtone Gold 8.7
MSXML4 Parser (Version 1.0.0)
Network64 (Version 130.0.572.000)
Nexon Game Manager
Nokia Connectivity Cable Driver (Version 7.0.2.0)
NVIDIA 3D Vision Controller Driver (Version 275.33)
NVIDIA 3D Vision Controller Driver 275.33 (Version 275.33)
NVIDIA 3D Vision Driver 275.33 (Version 275.33)
NVIDIA Control Panel 275.33 (Version 275.33)
NVIDIA Graphics Driver 275.33 (Version 275.33)
NVIDIA Install Application (Version 2.275.80.0)
NVIDIA PhysX (Version 9.10.0513)
NVIDIA Stereoscopic 3D Driver (Version 7.17.12.7533)
OCR Software by I.R.I.S. 13.0 (Version 13.0)
OpenAL
Opera 11.52 (Version 11.52.1100)
Paint.NET v3.5.9 (Version 3.59.0)
Pando Media Booster (Version 2.3.6.0)
PC Connectivity Solution (Version 8.22.7.0)
Prism Video File Converter
Realtek High Definition Audio Driver (Version 6.0.1.6410)
RelevantKnowledge (Version 1.3.330.364)
Rome TW - MultiCampaign 1.3.0.3
Scan (Version 13.0.0.0)
Serious Sam HD The First Encounter
Shop for HP Supplies (Version 13.0)
Skype Click to Call (Version 5.6.8442)
Skype™ 5.5 (Version 5.5.124)
SmartWebPrinting (Version 130.0.457.000)
SolutionCenter (Version 130.0.373.000)
Starcraft
Status (Version 130.0.469.000)
Steam (Version 1.0.0.0)
swMSM (Version 12.0.0.1)
System Requirements Lab (Version 4.4.26.0)
System Requirements Lab CYRI (Version 4.4.26.0)
Team Fortress 2
Tetris (Version 1.64)
Toolbox (Version 130.0.648.000)
TrayApp (Version 130.0.422.000)
Tunngle beta
Ubisoft Game Launcher (Version 1.0.0.0)
UnloadSupport (Version 11.0.0)
Visual Studio 2008 x64 Redistributables (Version 10.0.0.2)
WebReg (Version 130.0.132.017)
Winamp (Version 5.621 )
Windows Driver Package - Infineon Technologies (FlashUSB) USB (04162009 1.0.0.6) (Version 04162009 1.0.0.6)
Windows Driver Package - Nokia pccsmcfd (08222008 7.0.0.0) (Version 08222008 7.0.0.0)
Windows Media Player Firefox Plugin (Version 1.0.0.8)
WinFrotzTTS Complete Interactive Fiction Archive (Version 1.00)
WinRAR 4.00 (64-bit) (Version 4.00.0)
XfireXO Toolbar (Version 6.3.3.3)
Yahoo! Detect

========================= Memory info ===================================

Percentage of memory in use 45%
Total physical RAM 3071.55 MB
Available physical RAM 1685.35 MB
Total Pagefile 6141.31 MB
Available Pagefile 4625.34 MB
Total Virtual 4095.88 MB
Available Virtual 3982.35 MB

========================= Partitions =====================================

2 Drive c () (Fixed) (Total58.5 GB) (Free28.15 GB) NTFS
3 Drive d () (Fixed) (Total127.71 GB) (Free60.56 GB) NTFS

========================= Users ========================================

User accounts for GREYWARDEN-PC

Administrator GreyWarden Guest


End of log


MBAM



Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version 8154

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

13.11.2011 г. 203243
mbam-log-2011-11-13 (20-32-43).txt

Scan type Quick scan
Objects scanned 172975
Time elapsed 4 minute(s), 3 second(s)

Memory Processes Infected 2
Memory Modules Infected 1
Registry Keys Infected 2
Registry Values Infected 0
Registry Data Items Infected 0
Folders Infected 3
Files Infected 19

Memory Processes Infected
cprogram files (x86)relevantknowledgerlservice.exe (Adware.RelevantKnowledge) - 1812 - Unloaded process successfully.
cprogram files (x86)relevantknowledgerlvknlg.exe (Adware.RelevantKnowledge) - 2504 - Unloaded process successfully.

Memory Modules Infected
cprogram files (x86)relevantknowledgerlls.dll (Adware.RelevantKnowledge) - Delete on reboot.

Registry Keys Infected
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesRelevantKnowledge (Adware.RelevantKnowledge) - Quarantined and deleted successfully.
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{d08d9f98-1c78-4704-87e6-368b0023d831} (Adware.RelevantKnowledge) - Quarantined and deleted successfully.

Registry Values Infected
(No malicious items detected)

Registry Data Items Infected
(No malicious items detected)

Folders Infected
cprogram files (x86)relevantknowledge (Spyware.MarketScore) - Delete on reboot.
cprogram files (x86)relevantknowledgecomponents (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogramdatamicrosoftWindowsstart menuProgramsrelevantknowledge (Spyware.MarketScore) - Quarantined and deleted successfully.

Files Infected
cprogram files (x86)relevantknowledgerlservice.exe (Adware.RelevantKnowledge) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgerlvknlg.exe (Adware.RelevantKnowledge) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgerlls.dll (Adware.RelevantKnowledge) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgechrome.manifest (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgeinstall.rdf (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgencncf.dat (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgenscf.dat (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgerlls64.dll (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgerloci.bin (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgerlph.dll (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgerlvknlg64.exe (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgerlxf.dll (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgecomponentsrlxg.dll (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgecomponentsrlxh.dll (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogram files (x86)relevantknowledgecomponentsrlxi.dll (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogramdatamicrosoftWindowsstart menuProgramsrelevantknowledgeabout relevantknowledge.lnk (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogramdatamicrosoftWindowsstart menuProgramsrelevantknowledgeprivacy policy and user license agreement.lnk (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogramdatamicrosoftWindowsstart menuProgramsrelevantknowledgeSupport.lnk (Spyware.MarketScore) - Quarantined and deleted successfully.
cprogramdatamicrosoftWindowsstart menuProgramsrelevantknowledgeuninstall instructions.lnk (Spyware.MarketScore) - Quarantined and deleted successfully.


GMER:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-13 21:06:21
Windows 6.1.7601 Service Pack 1
Running: 7iciyvmz.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\00116721d8db
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\00116721d8db (not active ControlSet)
Reg HKCU\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{E9DFB8B1-97BC-C95C-54D0-65D692482C7B}

---- EOF - GMER 1.0.15 ----

#4 Broni

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Posted 13 November 2011 - 02:49 PM

Please, go here: http://support.microsoft.com/kb/972034#FixItForMeAlways and click on "Fix it" button to reset your "hosts" file.

Re-run MiniToolbox.

Checkmark following boxes:
  • Flush DNS
  • Reset FF Proxy Settings
Click Go and post the result.

Restart computer.

Re-run MiniToolbox.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
Click Go and post the result.

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#5 gray632

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Posted 13 November 2011 - 03:10 PM

done!:


MiniToolBox by Farbar
Ran by GreyWarden (administrator) on 13-11-2011 at 22:01:06
Windows 7 Home Basic Service Pack 1 (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.


**** End of log ****

i am going to restart my computer now and post the other log!

#6 gray632

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Posted 13 November 2011 - 03:12 PM

here it is:

MiniToolBox by Farbar
Ran by GreyWarden (administrator) on 13-11-2011 at 22:09:47
Windows 7 Home Basic Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

Hosts file not detected in the default directory

**** End of log ****

Edited by gray632, 13 November 2011 - 03:12 PM.


#7 Broni

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Posted 13 November 2011 - 03:32 PM

Good :)

Now we have to rebuild your "hosts" file.

Open Notepad.
Paste the following text into it:

# Copyright © 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handle within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

Go File>Save As and...

1. Name the file hosts. (no extension; make sure there is just a "dot" at the end <--- VERY IMPORTANT!)
2. Make sure, "Save as type:" is set to "All Files (*.*)
3. File is saved to C:\WINDOWS\SYSTEM32\DRIVERS\ETC folder

Posted Image


=================================================================

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    C:\WINDOWS\SYSTEM32\DRIVERS\ETC
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#8 gray632

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Posted 13 November 2011 - 03:46 PM

here it is:

SystemLook 30.07.11 by jpshortstuff
Log created at 22:43 on 13/11/2011 by GreyWarden
Administrator - Elevation successful

========== dir ==========

C:\WINDOWS\SYSTEM32\DRIVERS\ETC - Parameters: "(none)"

---Files---
hosts --a---- 760 bytes [06:39 14/11/2011] [06:39 14/11/2011]
hosts.old --a---- 890 bytes [02:34 14/07/2009] [09:19 26/04/2011]
lmhosts.sam --a---- 3683 bytes [02:35 14/07/2009] [21:00 10/06/2009]
networks --a---- 407 bytes [02:34 14/07/2009] [21:00 10/06/2009]
protocol --a---- 1358 bytes [02:34 14/07/2009] [21:00 10/06/2009]
services --a---- 17463 bytes [02:34 14/07/2009] [21:00 10/06/2009]

---Folders---
None found.

-= EOF =-

#9 Broni

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Posted 13 November 2011 - 03:53 PM

How are the issues now?

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#10 gray632

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Posted 13 November 2011 - 03:59 PM

it is fixed! :woot: i can't thank you enough!!!!!!

#11 Broni

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Posted 13 November 2011 - 04:03 PM

Wonderful :)

Please run couple more checks for me....

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#12 gray632

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Posted 14 November 2011 - 04:57 AM

i had a log:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ubiorbitapi_r2.dll a variant of Win32/Packed.VMProtect.AAA trojan cleaned by deleting - quarantined

#13 Broni

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Posted 14 November 2011 - 11:24 AM

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#14 gray632

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Posted 14 November 2011 - 12:15 PM

Thank you very much! :) i will be sure to do all of these things!Again thank you for helping me you are the best!

#15 Broni

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Posted 14 November 2011 - 12:20 PM

You're very welcome Posted Image

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