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virus infection


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7 replies to this topic

#1 ian456

ian456

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Posted 13 November 2011 - 06:37 AM

Hi,
My system is Vista and my browser was Explorer.
Early one the morning before rushing out for a train I wanted to check news on internet. AVG came up with a threat warning but I let the thing through, it was a trusted source for me (Wacom). Big mistake. Immediately a brief spell of music occured. This problem of unwanted music has occurred every few days. If I close the browser it stops immediately. When I reopen it has usually gone - till next time. The only other problem is that Songbird MP3 software would no longer work.
Have run system checks - no problem reproted.
Have run antivirus scans including one remotely to overcome any modification to my AVG - no problem reported.
Tried 'system restore' but problem persists.
Found an unusual file timed and dated the same as the threat warning (winzip)and deleted but problem persists.
Changed browser to Firefox but problem persists.
Unistalled Wacom and Songbird but problem persists.
I hope someone might help. Thanks
Ian

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#2 Broni

Broni

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Posted 13 November 2011 - 01:21 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 ian456

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Posted 25 November 2011 - 05:48 AM

Hi Broni, thanks so much for helping. I did not get back straight away because i had also contacted firefox and they suggested deleting some 'session store' files. I did this and there was no problem for 10 days ...and then it recurred. The pattern of occurences had included 5 problem free days previously so I knew I had to wait a good time to check. It seems to starting the pattern from the beginning again now. My worry is something more destructive will be waiting down the line. Anyway. I followed your instructions to the letter. All went well until GMER. It stopped scanning and windows came up with a message this programme has stopped working and closed it. I tried again and the PC crashed. I tried again in safe mode but the same thing happened. Needless to say, all other programmes were closed, my security software was disabled and I was disconnected from the internet. I half thought about unistalling it and trying again but i couldn't find anyway to do this. I'm a bit nervous of it now. However, here are the results from the other programmes. Maybe on their own they might give a clue to what is going? Thanks again, Ian.

Security check

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2011
AVG PC Tuneup 2011
AVG 2011
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
AVG PC Tuneup 2011
Adobe Flash Player 11.1.102.55
Mozilla Firefox (x86 en-GB..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````


Mini Tool Box

MiniToolBox by Farbar
Ran by Ian Bishop (administrator) on 25-11-2011 at 09:32:09
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

D-Link DWA-140 RangeBooster N USB Adapter(rev.B2) = Wireless Network Connection (Connected)
Intel® 82562V 10/100 Network Connection = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : IanBishop-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : 520b.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : 520b.com
Description . . . . . . . . . . . : D-Link DWA-140 RangeBooster N USB Adapter(rev.B2)
Physical Address. . . . . . . . . : 00-26-5A-86-D4-3E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::916e:610f:a742:3aac%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 25 November 2011 08:19:14
Lease Expires . . . . . . . . . . : 26 November 2011 08:19:46
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 301999706
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-E0-C9-2D-00-21-70-1C-80-2D
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : 520b.com
Description . . . . . . . . . . . : Intel® 82562V 10/100 Network Connection
Physical Address. . . . . . . . . : 00-21-70-1C-80-2D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:2033:150a:3f57:fefd(Preferred)
Link-local IPv6 Address . . . . . : fe80::2033:150a:3f57:fefd%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . : 520b.com
Description . . . . . . . . . . . : isatap.520b.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.2%13(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Disabled
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
Name: google.com.520b.com
Address: 115.68.76.26


Pinging google.com [173.194.67.105] with 32 bytes of data:
Reply from 173.194.67.105: bytes=32 time=40ms TTL=46
Reply from 173.194.67.105: bytes=32 time=40ms TTL=46

Ping statistics for 173.194.67.105:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 40ms, Maximum = 40ms, Average = 40ms
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.1.1

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com.520b.com
Address: 115.68.76.26


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=155ms TTL=48
Reply from 209.191.122.70: bytes=32 time=159ms TTL=48

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 155ms, Maximum = 159ms, Average = 157ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12 ...00 26 5a 86 d4 3e ...... D-Link DWA-140 RangeBooster N USB Adapter(rev.B2)
10 ...00 21 70 1c 80 2d ...... Intel® 82562V 10/100 Network Connection
1 ........................... Software Loopback Interface 1
11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
13 ...00 00 00 00 00 00 00 e0 isatap.520b.com
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 281
192.168.1.2 255.255.255.255 On-link 192.168.1.2 281
192.168.1.255 255.255.255.255 On-link 192.168.1.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 18 ::/0 On-link
1 306 ::1/128 On-link
11 18 2001::/32 On-link
11 266 2001:0:5ef5:73b8:2033:150a:3f57:fefd/128
On-link
12 281 fe80::/64 On-link
11 266 fe80::/64 On-link
13 286 fe80::5efe:192.168.1.2/128
On-link
11 266 fe80::2033:150a:3f57:fefd/128
On-link
12 281 fe80::916e:610f:a742:3aac/128
On-link
1 306 ff00::/8 On-link
11 266 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/25/2011 08:19:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 08:50:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 07:52:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 06:39:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 10:19:51 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 10:11:39 AM) (Source: Perflib) (User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll4

Error: (11/24/2011 10:11:29 AM) (Source: Perflib) (User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (11/24/2011 07:59:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 00:46:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 11:33:29 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (11/25/2011 08:19:21 AM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/24/2011 08:50:51 PM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/24/2011 07:52:05 PM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/24/2011 06:39:10 PM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/24/2011 10:19:52 AM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/24/2011 10:18:02 AM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}

Error: (11/24/2011 07:59:37 AM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/23/2011 00:46:38 PM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/23/2011 11:33:30 AM) (Source: Service Control Manager) (User: )
Description: SupportSoft Sprocket Service (dellsupportcenter)%%2

Error: (11/23/2011 11:32:07 AM) (Source: DCOM) (User: )
Description: {C2BFE331-6739-4270-86C9-493D9A04CD38}


Microsoft Office Sessions:
=========================
Error: (11/25/2011 08:19:21 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 08:50:51 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 07:52:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 06:39:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 10:19:51 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/24/2011 10:11:39 AM) (Source: Perflib)(User: )
Description: PNRPsvcC:\Windows\system32\pnrpperf.dll4

Error: (11/24/2011 10:11:29 AM) (Source: Perflib)(User: )
Description: EmdCacheC:\Windows\system32\emdmgmt.dll4

Error: (11/24/2011 07:59:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 00:46:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 11:33:29 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

32 bit Windows Card Reader Driver (Version: 1.1.0.0)
Ad-Aware (Version: 9.6.0)
Ad-Aware Security Toolbar (Version: 0.9.1.8)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Photoshop 6.0 (Version: 6.0)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe SVG Viewer (Version: 1.0)
ANIWZCS2 Service
Apple Application Support (Version: 2.0.1)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
AVG 2011 (Version: 10.0.1411)
AVG 2011 (Version: 10.0.2092)
AVG PC Tuneup 2011 (Version: 10.0.0.26)
AVS Audio Converter version 6.3
AVS Audio Editor version 6.1
AVS Audio Recorder version 4.0
AVS Update Manager 1.0
AVS4YOU Software Navigator 1.4
Bonjour (Version: 3.0.0.2)
Canon Setup Utility 2.1
Canon Utilities Easy-PhotoPrint
Canon Utilities Easy-PrintToolBox
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
D-Link Wireless N DWA-140
Dell Resource CD (Version: 1.00.0000)
Dell Support Center (Version: 3.1.5907.12)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.1.2003.1856)
Google Update Helper (Version: 1.3.21.79)
GoToAssist 8.0.0.514
Intel® Graphics Media Accelerator Driver
iTunes (Version: 10.4.0.80)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Word 2003 (Version: 11.0.8173.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Mozilla Firefox 8.0 (x86 en-GB) (Version: 8.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
QuickTime (Version: 7.70.80.34)
RealPlayer
Realtek High Definition Audio Driver (Version: 6.0.1.5408)
RealUpgrade 1.0 (Version: 1.0.0)
Roxio Burn (Version: 1.01)
Spotify (Version: 0.4.3)
TomTom HOME 2.8.2.2264 (Version: 2.8.2.2264)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
Wacom Tablet (Version: 6.1.6-7)
WebTablet IE Plugin (Version: 1.1.0.7)
WebTablet Netscape Plugin (Version: 1.1.0.5)

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 2036.45 MB
Available physical RAM: 859.21 MB
Total Pagefile: 6979.73 MB
Available Pagefile: 5602.43 MB
Total Virtual: 2047.88 MB
Available Virtual: 1940.78 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:298.09 GB) (Free:189.28 GB) NTFS

========================= Users: ========================================

User accounts for \\IANBISHOP-PC

Administrator Guest Ian Bishop


**** End of log ****

Malwarebytes

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8236

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

25/11/2011 09:44:00
mbam-log-2011-11-25 (09-44-00).txt

Scan type: Quick scan
Objects scanned: 158622
Time elapsed: 3 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Broni

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Posted 25 November 2011 - 07:50 PM

I don't see much there.
Some more advanced tools will be needed.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 ian456

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Posted 26 November 2011 - 07:11 AM

your persistance is appreciated! I'll be back.

#6 ian456

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Posted 27 November 2011 - 12:43 PM

Broni, I have completed steps 6 onward in the guide and started my topic in malware removal. Many thanks Ian

#7 Broni

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Posted 27 November 2011 - 01:56 PM

Cool :)

My Website

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#8 Orange Blossom

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Posted 27 November 2011 - 03:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic429556.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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