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ComboFix did not run all the way through


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#1 mc6intn

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Posted 12 November 2011 - 04:38 PM

A few days ago, we got the Security Systems 2012 virus which disabled the internet and the ability to use anti virus to correct it. I was able to get rid of it in Safe mode with Networking by dowloading the latest Malwarebytes and running it there.

After that was removed, we had the problem with the ping.exe coming on the Task Menu and running the hard drive up. We would end the program and a few minutes later it would return doing the same thing. I came on your site and noticed others with the same exact problem being told to run ComboFix.exe.

I downloaded this program and in the beginning stages was told that my McAfee Anti-Virus and Anti-Spyware realtime scanner was active. I could not find anyplace on the program or toolbars that would allow me to turn it off or disable it, so I uninstalled it. When I ran ComboFix again, it still said it was active. Could not find it in the active processes or anywhere.

So,,,,I ran ComboFix anyway and it said early on that it found that we were infected with Rootkit.ZeroAccess virus and that this was difficult to remove. It kept going but evently did not pass the screen where it says "this usually takes 10 minutes..." I kept it up all night but doesn't move past that screen. Now I don't have access to the internet and trying the repair from the Network connections does not work.

Can you could help me make sure that ComboFix runs all the way through. Then be able to repair the internet connection.

By the way, ping.exe no longer comes up.

Edited by mc6intn, 12 November 2011 - 04:41 PM.


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Posted 17 November 2011 - 04:40 PM

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#3 HelpBot

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Posted 22 November 2011 - 04:45 PM

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