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7 replies to this topic

#1 bma22

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Posted 12 November 2011 - 12:31 PM

Hi - I have the Priacy Protection Virus. I am trying to run some of the protocols I've found online but I can't get my Dell Insipron to boot in safe mode and the virus locks everything out. I have Malware Byte, Spybot, HJT but even those are blocked. I have tried renaming them to no avail.

I am trying to delete the program manually but all of my appdata folders are locked.

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#2 Broni

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Posted 12 November 2011 - 12:32 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 bma22

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Posted 12 November 2011 - 12:39 PM

OK hold - finally got into safe mode, trying to run MWB and Spybot.

#4 bma22

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Posted 12 November 2011 - 12:46 PM

OK hold - finally got into safe mode, trying to run MWB and Spybot.

#5 Orange Blossom

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Posted 12 November 2011 - 02:15 PM

Are you able to boot into Normal Mode?

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Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#6 bma22

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Posted 12 November 2011 - 08:25 PM

Yes. Ran MWB bytes but not confident I got everything. I posted a HJT log.

#7 bma22

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Posted 12 November 2011 - 08:28 PM

http://www.bleepingcomputer.com/forums/topic427561.html

#8 Orange Blossom

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Posted 13 November 2011 - 11:55 AM

I don't see a HiJack Log there, but that's okay, we don't use it much.

I see that you missed part of Broni's instructions. That "About getting started" isn't just reading material. It's a guide that you need to follow.

Please go down to step 6 in that guide and post the logs - DDS and GMER - as a reply to your new topic. If you cannot create those logs, please post the reply and explain what happens when you try to create them.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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