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Privacy Protection Malware HELP PLEASE


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7 replies to this topic

#1 littlefrenchguy

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Posted 12 November 2011 - 11:50 AM

Okay so about 5 days ago I figured out that I had a Privacy Protection virus. I immediately went to my iphone and looked for help, since I could not connect to the internet via my computer. I found this guide from this website http://www.bleepingcomputer.com/virus-removal/remove-privacy-protection and followed its steps
but I am still unable to connect to the internet so that I can update Malwarebites so that it can completely get rid of the virus. So what I need is help restoring my ability to connect to the internet so that I can update maleware bites, any help greatly appreciated.

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#2 Broni

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Posted 12 November 2011 - 12:34 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 littlefrenchguy

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Posted 12 November 2011 - 03:31 PM

Security Check :

Results of screen317's Security check version 0.99.24
Windows 7 x64 (UAC is enabled)
````````````````````````````
Antivirus/Firewall Check:

windows security center server is not running! This report may not be accurate[/Windows Firewall Enabled!
Mcafee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities check:

Malwarebytes' Anti-Malware
Java™ 6 Update 21
Out of date java installed!
Adobe Flash Player ( 10.3.183.10) [color=red]Flash Player Out of Date!

Mozilla Firefox (x86 en-US..)
```````````````````````````````
Process check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbab.exe
[b]``````````End of Log````````````




Minitoolbox:


Notepad:
Cannot find the Result.txt file.
Do you want to create a new File?

Nothing shows up when I hit yes or no

I ran it several times and got that same error every time.
Malwarbytes:
Malewarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database verison: 7622

Windows 6.1.7601 Service Pack 1 (Safe Mode)
Internet Explorer 9.0.8112.16421

11/12/2011 3:23:48 AM
mbam-log-2011-11-12 (03-23-48).txt

Scan Type: Quick Scan
Objects scanned: 195074
Time elapsed: 9 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Process Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)







Gmer:

It froze as soon as it finished

#4 littlefrenchguy

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Posted 12 November 2011 - 04:10 PM

Ran gmer again and got this

GMER 1.0.15.1564 - http://www.gmer.net
Rootkit scan 2011-11-12 03:58:04
Windows 6.1.7601 Service Pack 1
Running: vjtdb7ve.exe

---- Registry - GMER 1.0.15 ----
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\70f1a1b82b35
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\70f1a1b82b35
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\70f1a1b82b35 (not active ControlSet)
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\70f1a1b82b35 (not active ControlSet)

EOF - GMER 1.0.15 ----

#5 Broni

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Posted 12 November 2011 - 09:30 PM

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#6 littlefrenchguy

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Posted 14 November 2011 - 01:12 PM

It gave me another " Cannot find FSS.txt file." on notepad

Edited by littlefrenchguy, 14 November 2011 - 01:14 PM.


#7 Broni

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Posted 14 November 2011 - 01:47 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#8 Orange Blossom

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Posted 14 November 2011 - 03:46 PM

Hello,

I have deleted your new topic which contained only a link to this one. To restate your previous instructions in a different way: please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic. The title of your topic should indicate something about your computer problems.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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