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Anti-Malware downloads not working


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#1 YossarianWW2

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Posted 11 November 2011 - 03:48 PM

I ran into a virus yesterday that identified itself as AV Security. I found the guide for removing AV Security Suite on this website and followed it up to the point where malwarebytes scans the computer. I left it overnight and came back to find that the program had closed and all of my icons were hidden. I have bee able to access them through indirect methods but my computer is still running slowly and the icons have not reappeard. I tried to redo the process but when I run iexplore.exe a message appears saying that acees is denied. I tried to install malwarebytes after that but the installation is always denied. Help?

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#2 Broni

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Posted 11 November 2011 - 08:48 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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