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Redirect Issues


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6 replies to this topic

#1 olec14

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Posted 10 November 2011 - 10:22 PM

Every other time I click a link from Google I get redirected to other weird pages. I've done a full scan with Trend Micro and Microsoft Security Essentials, but nothing was detected. I apologize if the answer is already somewhere within this forum, I've heard that spyware issues/solutions change pretty frequently. Any help/suggestions to fix this problem would be much appreciated!

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 quietman7

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Posted 10 November 2011 - 10:48 PM

Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If an update is available, TDSSKiller will prompt you to update and download the most current version. Click Load Update. Close TDSSKiller and start again.
  • When the program opens, click the Change parameters.
  • Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If 'Suspicious objects' are detected, the default action will be Skip. Leave the default set to Skip and click on Continue.
  • If Malicious objects are detected, they will show in the Scan results - Select action for found objects and offer three options.

    Posted Image

  • Ensure Cure is selected...then click Continue -> Reboot computer for cure completion.
  • Important! -> If Cure is not available, please choose Skip instead. Do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it to something else before beginning the download and saving to the computer or to perform the scan in "safe mode".

-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to Scan" (Upload or Submit) box, browse to the location of the suspicious file(s) and submit (upload) it for scanning/analysis. If you get a message saying "File has already been analyzed", click Reanalyze or Scan again.


Step 7 instructs you to scan your computer using Malwarebytes Anti-Malware.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

Note: Some infections will alter the Proxy settings in Internet Explorer which can affect your ability to browse, update or download tools required for disinfection. If you are experiencing such a problem, check those settings. To do that, please refer to Steps 4-7 under the section Automated Removal Instructions in this guide. If using FireFox, refer to these instructions to check and configure Proxy Settings under the Connection Settings Dialog.
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#3 olec14

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Posted 11 November 2011 - 12:31 AM

Thank you for the quick response. I ran the TDSSKiller scan just as the instructions said and it found 0 threats. I still continue to get redirected on Google, though. Should I continue on with step 7 still?

#4 quietman7

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Posted 11 November 2011 - 08:35 AM

Yes.

Did you also check your proxy settings?


Then download SUPERAntiSpyware Free and follow these instructions for performing a scan.

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • Be sure to update the definitions before scanning by selecting "Check for Updates".
    If you encounter any problems while downloading the updates, manually download them from here.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Click Close to exit the program.
  • Please copy and paste the Scan Log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
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#5 olec14

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Posted 12 November 2011 - 12:30 AM

.

Edited by olec14, 12 November 2011 - 04:03 AM.


#6 olec14

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Posted 12 November 2011 - 04:01 AM

After running the Super Anti-spyware, there were 100+ threats and they were all removed. I tested Google searches afterward and I am no longer being redirected to other sites. Thank you for all your help, I really appreciate it.

#7 quietman7

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Posted 12 November 2011 - 07:26 AM

My email notification of your reply included your Malwarebytes log which indicated a few entries were found and at least one requires a reboot in order to be removed. Please reboot if you have not down so already and rescan to ensure everything was removed.


I also recommend you try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
  • If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
  • Vista/Windows 7 users need to run Internet Explorer/Firefox as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check Posted Image and make sure that the option Remove found threats is NOT checked.
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.

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