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USB issues on VISTA Home Premium Edition machine


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#1 sammio

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Posted 10 November 2011 - 09:49 PM

First post...have 2 year old Dell machine with VISTA Home Premium. Problem is with USB ports (drivers?). It started with one flash drive, then all flash drives, then external hard drive, now webcam. None now work on this machine (although all was well up intil about two weeks ago). Meanwhile, they all work fine on Dell laptop we also have (VISTA Home Basic). Also, I have a software USB key that works in each of the USB ports (at least it did a few hours ago), so assume they are getting power. If you plug a flash drive in, PC will make normal sound but Windows Explorer goes crazy and cannot find the drive. Webcam comes back with device not functioning. Keyboard and mouse still work fine and use USB ports on back of machine. Have tried restoring system to point a few weeks ago but no joy. I'm sure this has been covered many times, just didn't pick it up in search. Thanks in advance for any help.

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#2 sammio

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Posted 11 November 2011 - 09:00 PM

DELL Inspiron 537S

Ran program. generated quite a list. however, as much as it pains to say, do not know how to post it to message box.

#3 InadequateInfirmity

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Posted 11 November 2011 - 09:03 PM

Open the file copy it and paste it in your next reply.

#4 sammio

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Posted 11 November 2011 - 09:35 PM

Device Information Listing for Desktop PC@DESKTOP_PC - 11/11/2011 9:15:24 PM

ATI Radeon HD 4350
Chip: ATI Technologies RV710 [Radeon HD 4350]
Detail
PnpID
VEN_1002&DEV_954F&SUBSYS_904E1028&REV_00
Vendor
ATI Technologies Inc.
Device
ATI Radeon HD 4350
Chip Vendor
ATI Technologies
Chip
RV710 [Radeon HD 4350]
High Definition Audio Controller
Chip: ATI Technologies R700 Audio Device [Radeon HD 4000 Series]
Detail
PnpID
VEN_1002&DEV_AA38&SUBSYS_AA381028&REV_00
Vendor
Microsoft
Device
High Definition Audio Controller
Chip Vendor
ATI Technologies
Chip
R700 Audio Device [Radeon HD 4000 Series]
Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Chip: Realtek Semiconductor RTL8101 PCIe Fast Ethernet Adapter
Detail
PnpID
VEN_10EC&DEV_8136&SUBSYS_02E11028&REV_02
Vendor
Realtek
Device
Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Chip Vendor
Realtek Semiconductor
Chip
RTL8101 PCIe Fast Ethernet Adapter
Intel® 82801 PCI Bridge - 244E
Chip: Intel 82801 Family (ICH2/3/4/5/6/7/8/9/10/11,63xxESB) Hub Interface to PCI Bridge
Detail
PnpID
VEN_8086&DEV_244E&SUBSYS_02E11028&REV_E1
Vendor
Intel
Device
Intel® 82801 PCI Bridge - 244E
Chip Vendor
Intel
Chip
82801 Family (ICH2/3/4/5/6/7/8/9/10/11,63xxESB) Hub Interface to PCI Bridge
Intel® 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
Chip: Intel 82801GB/GR (ICH7 Family) LPC Interface Controller
Detail
PnpID
VEN_8086&DEV_27B8&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801GB/GR (ICH7 Family) LPC Interface Controller - 27B8
Chip Vendor
Intel
Chip
82801GB/GR (ICH7 Family) LPC Interface Controller
Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Chip: Intel 82801GB/GR/GH (ICH7 Family) SATA I/O Controller cc=EIDE
Detail
PnpID
VEN_8086&DEV_27C0&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801GB/GR/GH (ICH7 Family) Serial ATA Storage Controller - 27C0
Chip Vendor
Intel
Chip
82801GB/GR/GH (ICH7 Family) SATA I/O Controller cc=EIDE
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Chip: Intel 82801G (ICH7 Family) USB UHCI Controller #1
Detail
PnpID
VEN_8086&DEV_27C8&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Chip Vendor
Intel
Chip
82801G (ICH7 Family) USB UHCI Controller #1
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Chip: Intel 82801G (ICH7 Family) USB UHCI Controller #2
Detail
PnpID
VEN_8086&DEV_27C9&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Chip Vendor
Intel
Chip
82801G (ICH7 Family) USB UHCI Controller #2
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Chip: Intel 82801G (ICH7 Family) USB UHCI Controller #3
Detail
PnpID
VEN_8086&DEV_27CA&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Chip Vendor
Intel
Chip
82801G (ICH7 Family) USB UHCI Controller #3
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Chip: Intel 82801G (ICH7 Family) USB UHCI Controller #4
Detail
PnpID
VEN_8086&DEV_27CB&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Chip Vendor
Intel
Chip
82801G (ICH7 Family) USB UHCI Controller #4
Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Chip: Intel 82801G (ICH7 Family) USB EHCI Controller
Detail
PnpID
VEN_8086&DEV_27CC&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
Chip Vendor
Intel
Chip
82801G (ICH7 Family) USB EHCI Controller
Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D0
Chip: Intel 82801G (ICH7 Family) PCIe Port #1
Detail
PnpID
VEN_8086&DEV_27D0&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D0
Chip Vendor
Intel
Chip
82801G (ICH7 Family) PCIe Port #1
Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D2
Chip: Intel 82801G (ICH7 Family) PCIe Port #2
Detail
PnpID
VEN_8086&DEV_27D2&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) PCI Express Root Port - 27D2
Chip Vendor
Intel
Chip
82801G (ICH7 Family) PCIe Port #2
High Definition Audio Controller
Chip: Intel 82801G (ICH7 Family) High Definition Audio Controller
Detail
PnpID
VEN_8086&DEV_27D8&SUBSYS_02E11028&REV_01
Vendor
Microsoft
Device
High Definition Audio Controller
Chip Vendor
Intel
Chip
82801G (ICH7 Family) High Definition Audio Controller
Intel® 82801G (ICH7 Family) SMBus Controller - 27DA
Chip: Intel 82801G (ICH7 Family) SMBus Controller
Detail
PnpID
VEN_8086&DEV_27DA&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) SMBus Controller - 27DA
Chip Vendor
Intel
Chip
82801G (ICH7 Family) SMBus Controller
Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Chip: Intel 82801G (ICH7 Family) PATA I/O Controller
Detail
PnpID
VEN_8086&DEV_27DF&SUBSYS_02E11028&REV_01
Vendor
Intel
Device
Intel® 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Chip Vendor
Intel
Chip
82801G (ICH7 Family) PATA I/O Controller
Intel® 4 Series Chipset Processor to I/O Controller - 2E30
Chip: Intel 4 Series Chipset Processor to I/O Controller
Detail
PnpID
VEN_8086&DEV_2E30&SUBSYS_02E11028&REV_03
Vendor
Intel
Device
Intel® 4 Series Chipset Processor to I/O Controller - 2E30
Chip Vendor
Intel
Chip
4 Series Chipset Processor to I/O Controller
Intel® 4 Series Chipset PCI Express Root Port - 2E31
Chip: Intel 4 Series Chipset PCIe Port 1
Detail
PnpID
VEN_8086&DEV_2E31&SUBSYS_02E11028&REV_03
Vendor
Intel
Device
Intel® 4 Series Chipset PCI Express Root Port - 2E31
Chip Vendor
Intel
Chip
4 Series Chipset PCIe Port 1
Hewlett-Packard DeskJet 895c
Vendor: Hewlett-Packard
PnpID: VID_03F0&PID_0004
Device: DeskJet 895c
Microsoft Corp. USB Device
Vendor: Microsoft Corp.
PnpID: VID_045E&PID_076D
Device: USB Device
Microsoft Corp. USB Device
Vendor: Microsoft Corp.
PnpID: VID_045E&PID_076D&MI_00
Device: USB Device
Microsoft Corp. USB Device
Vendor: Microsoft Corp.
PnpID: VID_045E&PID_076D&MI_02
Device: USB Device
Canon, Inc. USB Device
Vendor: Canon, Inc.
PnpID: VID_04A9&PID_31DA
Device: USB Device
Rainbow Technologies, Inc. SafeNet USB SuperPro/UltraPro
Vendor: Rainbow Technologies, Inc.
PnpID: VID_04B9&PID_0300
Device: SafeNet USB SuperPro/UltraPro
Rainbow Technologies, Inc. USB Device
Vendor: Rainbow Technologies, Inc.
PnpID: VID_04B9&PID_8004
Device: USB Device
Sony Corp. DSC-S30/S70/S75/F505V/F505/FD92/W1 Cybershot/Mavica Digital Camera
Vendor: Sony Corp.
PnpID: VID_054C&PID_0010
Device: DSC-S30/S70/S75/F505V/F505/FD92/W1 Cybershot/Mavica Digital Camera
Alcor Micro Corp. SD/MMC Card Reader
Vendor: Alcor Micro Corp.
PnpID: VID_058F&PID_6335
Device: SD/MMC Card Reader
Iomega Corp. USB Device
Vendor: Iomega Corp.
PnpID: VID_059B&PID_037D
Device: USB Device
Apple, Inc. iPod Nano
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_120A
Device: iPod Nano
Apple, Inc. iPod Nano 3.Gen
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_1262
Device: iPod Nano 3.Gen
Apple, Inc. USB Device
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_1263
Device: USB Device
Apple, Inc. USB Device
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_1293
Device: USB Device
Apple, Inc. USB Device
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_1293&MI_00
Device: USB Device
Apple, Inc. USB Device
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_129C
Device: USB Device
Apple, Inc. USB Device
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_129C&MI_00
Device: USB Device
Apple, Inc. USB Device
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_129E
Device: USB Device
Apple, Inc. USB Device
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_129E&MI_00
Device: USB Device
Apple, Inc. iPod Shuffle 2.Gen
Vendor: Apple, Inc.
PnpID: VID_05AC&PID_1301
Device: iPod Shuffle 2.Gen
Imation Corp. USB Device
Vendor: Imation Corp.
PnpID: VID_0718&PID_0442
Device: USB Device
SanDisk Corp. SDCZ2 Cruzer Mini Flash Drive (thin)
Vendor: SanDisk Corp.
PnpID: VID_0781&PID_5150
Device: SDCZ2 Cruzer Mini Flash Drive (thin)
SanDisk Corp. Cruzer Micro Flash Drive
Vendor: SanDisk Corp.
PnpID: VID_0781&PID_5151
Device: Cruzer Micro Flash Drive
SanDisk Corp. USB Device
Vendor: SanDisk Corp.
PnpID: VID_0781&PID_5530
Device: USB Device
SanDisk Corp. USB Device
Vendor: SanDisk Corp.
PnpID: VID_0781&PID_B2B5
Device: USB Device
Samsung Techwin Co., Ltd USB Device
Vendor: Samsung Techwin Co., Ltd
PnpID: VID_0839&PID_1078
Device: USB Device
Garmin International USB Device
Vendor: Garmin International
PnpID: VID_091E&PID_22F2
Device: USB Device
Garmin International USB Device
Vendor: Garmin International
PnpID: VID_091E&PID_23CC
Device: USB Device
Kingston Technology USB Device
Vendor: Kingston Technology
PnpID: VID_0951&PID_1625
Device: USB Device
Transcend Information, Inc. 512MB/1GB Flash Drive
Vendor: Transcend Information, Inc.
PnpID: VID_1307&PID_0163
Device: 512MB/1GB Flash Drive
Kingston Technology Company Inc. DataTraveler 2.0 1GB/4GB Flash Drive / Patriot Xporter 4GB Flash Drive
Vendor: Kingston Technology Company Inc.
PnpID: VID_13FE&PID_1D00
Device: DataTraveler 2.0 1GB/4GB Flash Drive / Patriot Xporter 4GB Flash Drive
Kingston Technology Company Inc. USB Device
Vendor: Kingston Technology Company Inc.
PnpID: VID_13FE&PID_3100
Device: USB Device
Dell Computer Corp. USB Device
Vendor: Dell Computer Corp.
PnpID: VID_413C&PID_2107
Device: USB Device
Dell Computer Corp. USB Device
Vendor: Dell Computer Corp.
PnpID: VID_413C&PID_3012
Device: USB Device
USB Root Hub
Vendor: Microsoft
PnpID: usb\root_hub
USB Printing Support
Vendor: Microsoft
PnpID: usb\class_07
USB Mass Storage Device
Vendor: Microsoft
PnpID: usb\class_08&subclass_06&prot_50
Unknown Device
Vendor: Microsoft
PnpID: usb\unknown
SafeNet USB SuperPro/UltraPro
Vendor: SafeNet, Inc.
PnpID: usb\vid_04b9&pid_0300
Sony DSC
Vendor: Microsoft
PnpID: usb\vid_054c&pid_0010&rev_0610
Apple Mobile Device USB Driver
Vendor: Apple, Inc.
PnpID: usb\vid_05ac&pid_1293
SafeNet Sentinel Dual Hardware Key
Vendor: SafeNet, Inc.
PnpID: usb\vid_04b9&pid_8004
CD-ROM Drive
Vendor: Microsoft
PnpID: gencdrom
ACPI x64-based PC
Vendor: Microsoft
PnpID: acpiapic
Disk drive
Vendor: Microsoft
PnpID: gendisk
IDE Channel
Vendor: Microsoft
PnpID: internal_ide_channel
HID Keyboard Device
Vendor: Microsoft
PnpID: hid_device_system_keyboard
Realtek High Definition Audio
Vendor: Realtek Semiconductor Corp.
PnpID: hdaudio\func_01&ven_10ec&dev_0662&subsys_102802e1
Microsoft Streaming Clock Proxy
Vendor: Microsoft
PnpID: sw\{97ebaacc-95bd-11d0-a3ea-00a0c9223196}
Microsoft Streaming Quality Manager Proxy
Vendor: Microsoft
PnpID: sw\{ddf4358e-bb2c-11d0-a42f-00a0c9223196}
Microsoft Streaming Service Proxy
Vendor: Microsoft
PnpID: sw\{96e080c7-143c-11d1-b40f-00a0c9223196}
Microsoft Streaming Tee/Sink-to-Sink Converter
Vendor: Microsoft
PnpID: sw\{cfd669f1-9bc2-11d0-8299-0000f822fe8a}
Microsoft Kernel DRM Audio Descrambler
Vendor: Microsoft
PnpID: sw\{eec12db6-ad9c-4168-8658-b03daef417fe}
High Definition Audio Device
Vendor: Microsoft
PnpID: hdaudio\func_01
Microsoft LifeCam HD-5000.
Vendor: Microsoft
PnpID: usb\vid_045e&pid_076d&mi_02
Generic PnP Monitor
Vendor: Microsoft
PnpID: *pnp09ff
HID-compliant mouse
Vendor: Microsoft
PnpID: hid_device_system_mouse
WAN Miniport (L2TP)
Vendor: Microsoft
PnpID: ms_l2tpminiport
WAN Miniport (PPTP)
Vendor: Microsoft
PnpID: ms_pptpminiport
WAN Miniport (PPPOE)
Vendor: Microsoft
PnpID: ms_pppoeminiport
WAN Miniport (IPv6)
Vendor: Microsoft
PnpID: ms_ndiswanipv6
Microsoft ISATAP Adapter
Vendor: Microsoft
PnpID: *isatap
WAN Miniport (IP)
Vendor: Microsoft
PnpID: ms_ndiswanip
Microsoft Tun Miniport Adapter
Vendor: Microsoft
PnpID: *tunmp
RAS Async Adapter
Vendor: Microsoft
PnpID: sw\{eeab7790-c514-11d1-b42b-00805fc1270e}
WAN Miniport (SSTP)
Vendor: Microsoft
PnpID: ms_sstpminiport
WAN Miniport (Network Monitor)
Vendor: Microsoft
PnpID: ms_ndiswanbh
HP DeskJet 895Cse
Vendor: Microsoft
PnpID: hewlett-packarddeskje09c
Microsoft iSCSI Initiator
Vendor: Microsoft
PnpID: root\iscsiprt
Terminal Server Keyboard Driver
Vendor: Microsoft
PnpID: root\rdp_kbd
Terminal Server Mouse Driver
Vendor: Microsoft
PnpID: root\rdp_mou
Microsoft System Management BIOS Driver
Vendor: Microsoft
PnpID: root\mssmbios
Plug and Play Software Device Enumerator
Vendor: Microsoft
PnpID: root\swenum
UMBus Root Bus Enumerator
Vendor: Microsoft
PnpID: root\umbus
Volume Manager
Vendor: Microsoft
PnpID: root\volmgr
Microsoft ACPI-Compliant System
Vendor: Microsoft
PnpID: *pnp0c08
ACPI Fixed Feature Button
Vendor: Microsoft
PnpID: acpi\fixedbutton
PCI bus
Vendor: Microsoft
PnpID: *pnp0a03
System board
Vendor: Microsoft
PnpID: *pnp0c01
ACPI Power Button
Vendor: Microsoft
PnpID: *pnp0c0c
ACPI Thermal Zone
Vendor: Microsoft
PnpID: acpi\thermalzone
Motherboard resources
Vendor: Microsoft
PnpID: *pnp0c02
Intel® 82802 Firmware Hub Device
Vendor: Microsoft
PnpID: *int0800
Programmable interrupt controller
Vendor: Microsoft
PnpID: *pnp0000
System timer
Vendor: Microsoft
PnpID: *pnp0100
High Precision Event Timer
Vendor: Intel
PnpID: *pnp0103
Direct memory access controller
Vendor: Microsoft
PnpID: *pnp0200
System speaker
Vendor: Microsoft
PnpID: *pnp0800
System CMOS/real time clock
Vendor: Microsoft
PnpID: *pnp0b00
Numeric data processor
Vendor: Microsoft
PnpID: *pnp0c04
UMBus Enumerator
Vendor: Microsoft
PnpID: umb\umbus
Intel Processor
Vendor: Microsoft
PnpID: acpi\genuineintel_-_em64t
Generic volume shadow copy
Vendor: Microsoft
PnpID: storage\volumesnapshot
Microsoft LifeCam HD-5000
Vendor: Microsoft
PnpID: usb\vid_045e&pid_076d&mi_00
Generic volume
Vendor: Microsoft
PnpID: storage\volume
USB Human Interface Device
Vendor: Microsoft
PnpID: generic_hid_device
F:\
Vendor: Microsoft
PnpID: wpdbusenum\fs
Microsoft WPD FileSystem Volume Driver
Vendor: Microsoft
PnpID: wpdbusenum\fs
Apple iPod
Vendor: Microsoft
PnpID: usb\class_06&subclass_01&prot_01
Digital Still Camera
Vendor: Microsoft
PnpID: usb\class_06&subclass_01&prot_01

#5 InadequateInfirmity

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Posted 11 November 2011 - 09:43 PM

Can you post me the servie tag number of your machine??
http://www.google.com/search?tbm=isch&hl=en&source=hp&biw=1280&bih=677&q=service+tag+dell&gbv=2&oq=service+tag+dell&aq=f&aqi=g1g-S9&aql=&gs_sm=e&gs_upl=1238l5324l0l5570l16l15l0l1l1l0l231l2147l2.8.4l14l0

#6 InadequateInfirmity

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Posted 11 November 2011 - 09:49 PM

Try the driver found here
http://download.cnet.com/Intel-Chipset-Driver-7-2-2-1006-zip/3000-2122_4-162211.html

#7 InadequateInfirmity

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Posted 11 November 2011 - 09:52 PM

What it sounds like to me is that you need to update your chipset driver.That is why I need your service tag#

Edited by InadequateInfirmity, 11 November 2011 - 09:53 PM.


#8 sammio

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Posted 11 November 2011 - 09:58 PM

Below is system configuration from service tag info:

System Summary

Service Tag: xxxxxxx
System Type: Inspiron Desktop 537ST
Ship Date: 7/15/2009
Country: United States



Quantity Parts # Part Description

0 01323 INFORMATION..., NO ITEM
1 J857N KIT..., DOCUMENTATION..., BINDER..., ENGLAND/ENGLISH..., SLTW, DELL AMERICAS ORGANIZATION..., BRAZIL CUSTOMER CENTER...
0 702EX INFORMATION..., PREPARATION MATERIAL..., DEVIATION..., PRECISION WORKSTATION..., INCREASE..., #1
1 X836K TECHNICAL SHEET..., SOFTWARE..., FI-BACKUP-WEBSITE, ENGLAND/ENGLISH...
1 46H26 INSTRUCTION..., DVA L6TOL5+, 537S, BEZEL...
1 5120P Cord, Power, 125V, 6Feet, SJT..., Unshielded
1 C395R ASSEMBLY..., CHASSIS..., STRAIGHT..., 537S, BLACK..., NON PFC..., PWA INTEGRATED...
1 C957N Assembly, Heatsink, Fan, 65W MNTW/SLTW
1 F641H Kit, Software, Powerdvd, 8.1-00 Blu-Ray Disk Playback
1 R020C Kit, Software, Works, 9, English
1 JU093 HARD DRIVE..., 500G, S2, 7.2, 32M, HIT-GEM
1 N172H KIT..., Software, VHP64SP1, Digital Video Disk Drive, Multiple, 5
1 P007H Kit, Software, Roxio, 10.2-0 Premium, Blu-ray Disk Playback
1 J8461 ASSEMBLY..., CABLE..., VIDEO..., LEAD FREE...
1 P003P Card, Graphics, 512, 4350, ML113
1 YG410 Dual In-Line Memory Module 2G, 800M, 256X64, 8, 240, 2RX8
1 K983K Processor, E7400, 2.8, 3MB Wolfdale, 65W, R0
1 N764H Display, Flat Panel Display, 22 S2209W, Dell Americas Organization
1 CM633 Dual In-line Memory Module 1GB, 800, 128X64, 8, 240, 1RX8
1 TN960 Assembly, DVD+/-RW And BD-ROM 6X, BARE, HITACHI LG DATA STORAGE
1 XN966 KIT..., MOUSE..., UNIVERSAL SERIAL BUS..., 2BTN, OPTICAL..., LOGITECH...
1 Y526K Keyboard, 104, United States KWE9C0

#9 InadequateInfirmity

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Posted 11 November 2011 - 10:02 PM

Your service tag is xxxxxx? You should be able to find the service tag number on your machine somewhere like in the link I posted here.
http://www.google.com/search?tbm=isch&hl=en&source=hp&biw=1280&bih=677&q=service+tag+dell&gbv=2&oq=service+tag+dell&aq=f&aqi=g1g-S9&aql=&gs_sm=e&gs_upl=1238l5324l0l5570l16l15l0l1l1l0l231l2147l2.8.4l14l0

Also dis you try the driver I posted in post #7 ?

#10 InadequateInfirmity

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Posted 11 November 2011 - 10:11 PM

http://support.dell.com/support/downloads/driverslist.aspx?c=us&cs=22&l=en&s=dfh&ServiceTag=&SystemID=INSP_DSKTP_537S&os=WLH&osl=en&catid=&impid=

#11 sammio

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Posted 11 November 2011 - 10:28 PM

have not tried cnet driver yet. obviously xxxxxx is not the service tag # (not knowledgeable enough to know if this makes personal info available), just thought info posted had all there is to see? you have now included link to dell as well. thoughts?

#12 InadequateInfirmity

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Posted 11 November 2011 - 10:30 PM

install the chipset driver from the link i provided yours may have been corrupted and a side note no personall info can be had from posting your service tag

#13 sammio

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Posted 11 November 2011 - 11:36 PM

loaded chipset driver from Dell site. No improvement. Plug in flash drive, machine makes sound as if it's recognized, hell even McAfee wants to know if it should scan it. Meanwhile Windows Explorer cannot find it then crashes.

#14 InadequateInfirmity

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Posted 11 November 2011 - 11:43 PM

Download CCLEANER the link below:
http://www.piriform.com/ccleaner/download



Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.Also hit start run then type msconfig then hit the services tab then hit put a check mark in hide microsoft services what is listed there,after hiding microsoft services?

Edited by InadequateInfirmity, 12 November 2011 - 12:08 AM.


#15 sammio

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Posted 12 November 2011 - 12:07 AM

Internet explorer won't go to provided link? retiring for the night. thanks for your attempts. bleeping PC is about right!




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