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I'm infected with malware


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#1 jasond52993

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Posted 10 November 2011 - 05:43 PM

Hello,
My daughters computer was/is infected with a couple fake programs claiming to be antivirus programs. I was able to to download malwarebytes in safemode and get the computer somewhat operational but I don't believe I got it all. I'm running malwarebytes' trial program with protection enabled and it's constantly warning/blocking ping.exe and svchost.exe. I'm not the most computer literate person so please bear with me. What's the next step? Thanks!!!

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#2 boopme

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Posted 10 November 2011 - 09:18 PM

Hello, lets run RKill then MBAM do not reboot between RKill and MBAm..

<><<><><><><><><><><><><><><><><><><><><><>
Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Rerun MBAM (MalwareBytes)

Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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