My laptop, which I bought a few months ago, recently began running very slowly. A friend told me that this was due to a defective hard drive, since a chkdsk scan revealed a large number of unreadable file segments on my main drive. My computer is covered under the hardware warranty for Best Buy, but when I brought it in to be fixed, I learned that compouter problems that could not immediately be identified, such as a damaged drive, were only partially covered by the hardware warranty. I would either need to pay extra to get the laptop shipped off without having the problem looked at by Best Buy, or else get a tech support warranty so the problem could be identified before it was shipped. I was also concerned that Best Buy was shipping the computer off to the manufacturer, Acer, which makes it sound like my hardware warranty doesn't matter at all, and instead the manufacterer's warranty is enough to get my hard drive replaced.
I'd like to ask people here who are more knowledgeable about computer purchases whether some computer sellers offer more comprehensive or cheaper warranties than others. If not, do you guys generally purchase any warranty at all besides the manufacturer's? For my 500 dollar machine, spending 350 dollars for two years of hardware and tech support doesn't seem like a very good deal, but having nothing to cover replacement for things like a broken hard drive seems bad too.
Edited by Lesm64, 10 November 2011 - 04:09 PM.