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Photo

Now Google Redirect after cleaning out Windows Restore


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6 replies to this topic

#1 sandhill

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Posted 10 November 2011 - 04:02 PM

Windows Restore took over my PC running Windows XP SP3; using Microsoft Security Essentials which is up to date. Keep software I regularly use up to date. After following Bleepingcomputer.com guide for removing Windows Restore successfully, I noticed that Google searches were being redirected. I also started receiving advertising popups which I had never had before. Running current version of Explorer 8, which is now occassionally shutting down showing an error message that it shut down to prevent Internet Traffic. I have run Microsoft Security Essential, Housecall, Suprantispyware, which removed some cookies, but that is all that those programs found. I am using the Windows Firewall. I have read postings about Google Redirect, but I do not feel competent to proceed further without some guideance.

Hope you will be able to help.

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#2 Broni

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Posted 10 November 2011 - 04:24 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 sandhill

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Posted 11 November 2011 - 06:33 PM

Security Check follows:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
CCleaner
Java™ 6 Update 17
Java™ 6 Update 7
Java™ SE Development Kit 6 Update 7
Java DB 10.3.1.4
Out of date Java installed!
Adobe Flash Player ( 10.2.152.32) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Essentials msseces.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````


MINITOOLBOX CHECK FOLLOWS:

MiniToolBox by Farbar
Ran by Jim Gumaer (administrator) on 11-11-2011 at 16:38:04
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : computer_2 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : nycap.rr.comEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : nycap.rr.com Description . . . . . . . . . . . : Intel® 82562V 10/100 Network Connection Physical Address. . . . . . . . . : 00-19-D1-2E-98-DF Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 10.0.1.200 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 10.0.1.1 DHCP Server . . . . . . . . . . . : 10.0.1.1 DNS Servers . . . . . . . . . . . : 10.0.1.1 Lease Obtained. . . . . . . . . . : Friday, November 11, 2011 3:57:46 PM Lease Expires . . . . . . . . . . : Friday, November 11, 2011 7:57:46 PMEthernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : nycap.rr.com Description . . . . . . . . . . . : ARRIS TOUCHSTONE DEVICE Physical Address. . . . . . . . . : 00-15-A4-CF-18-B3 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 74.76.199.210 Subnet Mask . . . . . . . . . . . : 255.255.248.0 Default Gateway . . . . . . . . . : 74.76.192.1 DHCP Server . . . . . . . . . . . : 10.118.224.1 DNS Servers . . . . . . . . . . . : 209.18.47.61 209.18.47.62 Lease Obtained. . . . . . . . . . : Friday, November 11, 2011 3:57:57 PM Lease Expires . . . . . . . . . . : Friday, November 11, 2011 4:57:57 PMServer: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 72.14.204.103, 72.14.204.104, 72.14.204.105, 72.14.204.147
72.14.204.99

Pinging google.com [72.14.204.105] with 32 bytes of data:Reply from 72.14.204.105: bytes=32 time=30ms TTL=52Reply from 72.14.204.105: bytes=32 time=24ms TTL=52Ping statistics for 72.14.204.105: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 24ms, Maximum = 30ms, Average = 27msServer: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 72.30.2.43, 98.137.149.56
98.139.180.149

Pinging yahoo.com [98.137.149.56] with 32 bytes of data:Reply from 98.137.149.56: bytes=32 time=161ms TTL=51Reply from 98.137.149.56: bytes=32 time=96ms TTL=51Ping statistics for 98.137.149.56: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 96ms, Maximum = 161ms, Average = 128msPinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=64Reply from 127.0.0.1: bytes=32 time<1ms TTL=64Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 d1 2e 98 df ...... Intel® 82562V 10/100 Network Connection - Packet Scheduler Miniport
0x10004 ...00 15 a4 cf 18 b3 ...... ARRIS TOUCHSTONE DEVICE - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.1.1 10.0.1.200 20
0.0.0.0 0.0.0.0 74.76.192.1 74.76.199.210 30
10.0.1.0 255.255.255.0 10.0.1.200 10.0.1.200 20
10.0.1.200 255.255.255.255 127.0.0.1 127.0.0.1 20
10.255.255.255 255.255.255.255 10.0.1.200 10.0.1.200 20
74.76.192.0 255.255.248.0 74.76.199.210 74.76.199.210 30
74.76.199.210 255.255.255.255 127.0.0.1 127.0.0.1 30
74.255.255.255 255.255.255.255 74.76.199.210 74.76.199.210 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 10.0.1.200 10.0.1.200 20
224.0.0.0 240.0.0.0 10.0.1.200 10.0.1.200 20
224.0.0.0 240.0.0.0 74.76.199.210 74.76.199.210 30
255.255.255.255 255.255.255.255 10.0.1.200 10.0.1.200 1
255.255.255.255 255.255.255.255 74.76.199.210 74.76.199.210 1
Default Gateway: 10.0.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/10/2011 03:11:02 PM) (Source: Application Error) (User: )
Description: Fault bucket 530619757.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (11/10/2011 03:00:08 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version 0.0.0.0, fault address 0x00610044.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/10/2011 00:02:03 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00029f07.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/10/2011 11:51:01 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x00128af8.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/09/2011 04:04:30 PM) (Source: Microsoft Office 11) (User: )
Description: Rejected Safe Mode action : Microsoft Office Outlook.

Error: (11/09/2011 02:19:13 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module unknown, version 0.0.0.0, fault address 0x016c27fa.
Processing media-specific event for [explorer.exe!ws!]

Error: (11/09/2011 11:52:06 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x000ec738.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/09/2011 07:28:32 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x001bad27.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/08/2011 01:13:15 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19154, fault address 0x00029266.
Processing media-specific event for [iexplore.exe!ws!]

Error: (11/08/2011 11:52:37 AM) (Source: Application Error) (User: )
Description: Fault bucket -1648557277.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.


System errors:
=============
Error: (11/11/2011 03:57:52 PM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/11/2011 11:43:39 AM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/10/2011 02:18:34 PM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/10/2011 11:43:01 AM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/10/2011 08:37:42 AM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/09/2011 04:03:32 PM) (Source: DCOM) (User: Jim Gumaer)
Description: The server {0002DF01-0000-0000-C000-000000000046} did not register with DCOM within the required timeout.

Error: (11/09/2011 10:04:38 AM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/09/2011 07:19:38 AM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/08/2011 09:06:40 AM) (Source: 0) (User: )
Description: Cdr4vsd.SYS

Error: (11/08/2011 00:08:14 AM) (Source: 0) (User: )
Description: Cdr4vsd.SYS


Microsoft Office Sessions:
=========================
Error: (11/10/2011 03:11:02 PM) (Source: Application Error)(User: )
Description: 530619757

Error: (11/10/2011 03:00:08 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702unknown0.0.0.000610044

Error: (11/10/2011 00:02:03 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702ntdll.dll5.1.2600.605500029f07

Error: (11/10/2011 11:51:01 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1915400128af8

Error: (11/09/2011 04:04:30 PM) (Source: Microsoft Office 11)(User: )
Description: Microsoft Office OutlookOutlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?

Error: (11/09/2011 02:19:13 PM) (Source: Application Error)(User: )
Description: explorer.exe6.0.2900.5512unknown0.0.0.0016c27fa

Error: (11/09/2011 11:52:06 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154000ec738

Error: (11/09/2011 07:28:32 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.19154001bad27

Error: (11/08/2011 01:13:15 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1915400029266

Error: (11/08/2011 11:52:37 AM) (Source: Application Error)(User: )
Description: -1648557277


=========================== Installed Programs ============================

ABBYY FineReader 6.0 Sprint (Version: 6.00.1568.4089)
Adobe AIR (Version: 1.5.1.8210)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.5)
Adobe Flash Player 10 Plugin (Version: 10.2.152.32)
Adobe Help Center 2.0 (Version: 2.0.0)
Adobe Photoshop Elements 7.0 (Version: 7.0)
Adobe Photoshop Elements 7.0 (Version: 7.0.0.3)
Adobe Photoshop.com Inspiration Browser (Version: 2.83)
Adobe Reader 9.3 (Version: 9.3.0)
Adobe Shockwave Player 11.5 (Version: 11.5.2.602)
Adobe® Photoshop® Album Starter Edition 3.2 (Version: 3.2.0)
Amazon Games & Software Downloader (Version: 2.0.2.0)
AnswerWorks 5.0 English Runtime (Version: 008.000.0003)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
AOLIcon (Version: 1.00.0000)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.96)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 70.0.170.000)
Camera Window DS (Version: 5.0)
Camera Window DVC (Version: 5.0)
Camera Window MC (Version: 5.0)
Canon Camera Support Core Library (Version: 7.1.0.11)
Canon Camera Window DS for ZoomBrowser EX (Version: 5.0)
Canon Camera Window DVC for ZoomBrowser EX (Version: 5.0)
Canon Camera Window for ZoomBrowser EX (Version: 5.0)
Canon MovieEdit Task for ZoomBrowser EX (Version: 1.2.0.21)
Canon RAW Image Task for ZoomBrowser EX (Version: 1.2)
Canon RemoteCapture Task for ZoomBrowser EX (Version: 1.1)
Canon Utilities PhotoStitch 3.1 (Version: 3.1.14)
CCleaner (Version: 2.36)
Chaos 7 (Version: )
ChaosSync for Google
ChaosSync for Palm (Time and Chaos Editon)
CleanUp!
Color Matching System
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant D850 56K V.9x DFVc Modem
CP_CalendarTemplates1 (Version: 70.0.170.000)
cp_OnlineProjectsConfig (Version: 70.0.170.000)
CP_Package_Basic1 (Version: 70.0.170.000)
CP_Panorama1Config (Version: 70.0.170.000)
cp_PosterPrintConfig (Version: 70.0.170.000)
CueTour (Version: 70.0.170.000)
Dell CinePlayer (Version: 3.0)
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Support Center (Support Software) (Version: 2.2.09085)
Dell System Restore (Version: 2.00.0000)
Destinations (Version: 70.0.170.000)
DeviceManagementQFolder (Version: 1.00.0000)
Digital Content Portal (Version: 1.00.0000)
Digital Line Detect (Version: 1.10)
DocProc (Version: 8.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Documentation & Support Launcher (Version: 1.00.0000)
E-HealthKEY
EarPower30
EPSON Print CD (Version: 1.50.000)
EPSON Printer Software
EPSON SP1400 Reference Guide
EPSON Web-To-Page
eSupportQFolder (Version: 1.00.0000)
File Type Assistant
Free File Viewer 2011
FullDPAppQFolder (Version: 1.00.0000)
GIMP 2.4.7
Google Earth (Version: 6.0.3.2197)
Google SketchUp 6 (Version: 6.0.00211)
Google SketchUp 6 (Version: 6.0.312)
Google Update Helper (Version: 1.3.21.79)
Google Updater (Version: 2.4.1536.6592)
GoToAssist Corporate (Version: 9.1.0.615)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Photosmart Premier Software 6.5 (Version: 6.5)
HP Product Assistant (Version: 100.000.001.000)
HP Scanjet G4000 series 8.0 (Version: 8.0)
HP Solution Center 7.0 (Version: 7.0)
HP Update (Version: 4.000.010.008)
hpG4000 (Version: 8.3.0.0)
hpg4000QFolder (Version: 1.00.0000)
HPProductAssistant (Version: 70.0.170.000)
HPSSupply (Version: 100.0.172.000)
InstantShareDevices (Version: 70.0.170.000)
Intel® PRO Network Connections (Version: )
Intel® Rapid Storage Technology (Version: 10.1.0.1008)
InterVideo MediaOne Gallery
iQue - Detail Map Install
iQue - MapInstall and ContactLocation
iQue - Palm Manual
iTunes (Version: 10.5.0.142)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
Java DB 10.3.1.4 (Version: 10.3.1.4)
Java™ 6 Update 17 (Version: 6.0.170)
Java™ 6 Update 7 (Version: 1.6.0.70)
Java™ SE Development Kit 6 Update 7 (Version: 1.6.0.70)
Learn2 Player (Uninstall Only)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MapSource - North American City Select v5 (Version: 5.00)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Outlook Personal Folders Backup (Version: 1.10.0.0)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft WinUsb 1.0
Microsoft WorldWide Telescope (Version: 2.5.32)
Microsoft XML Parser (Version: 8.20.8730.4)
Modem Helper (Version: 2.40)
Mozilla Firefox 4.0.1 (x86 en-US) (Version: 4.0.1)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 6.0 Parser (KB925673) (Version: 6.00.3888.0)
NetWaiting (Version: 2.5.12)
Nikon Message Center (Version: 0.91.000)
NVIDIA Display Control Panel (Version: 6.14.12.5896)
NVIDIA Display Control Panel (Version: 6.14.12.6658)
NVIDIA Drivers (Version: 1.10.61.39)
NVIDIA Graphics Driver 266.58 (Version: 266.58)
NVIDIA Install Application (Version: 2.265.36.0)
NVIDIA nView 135.50 (Version: 135.50)
NVIDIA nView Desktop Manager (Version: 6.14.10.13527)
NVIDIA PhysX (Version: 9.10.0224)
OCR Software by I.R.I.S 8.0 (Version: 8.0)
Palm Desktop for Garmin iQue (Version: 4.1)
PanoStandAlone (Version: 70.0.170.000)
PCsync (Version: 5.02.2000)
Pdf995
PdfEdit995
Peterson North American Birds
PhotoGallery (Version: 70.0.170.000)
PhotoshopdotcomInspirationBrowser (Version: 0.0.0)
Picasa 3 (Version: 3.1)
Quicken 2009 (Version: 18.1.1.29)
QuickTime (Version: 7.70.80.34)
RandMap (Version: 70.0.170.000)
RAW Image Task 1.2 (Version: 1.2)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
RemoteCapture Task 1.1 (Version: 1.1)
Scan (Version: 8.1.0.0)
ScannerCopy (Version: 8.0.0.0)
SearchAssist
Shop for HP Supplies (Version: 10.0)
Sibelius Scorch (Firefox, Opera, Netscape only) (Version: 6.2.0)
SkinsHP1 (Version: 70.0.170.000)
SlideShow (Version: 70.0.170.000)
SolutionCenter (Version: 70.0.170.000)
Sonic Activation Module (Version: 1.0)
Sonic Encoders (Version: 1.00)
Sonic Update Manager (Version: 3.0.0)
Sonic_PrimoSDK (Version: 70.0.170.000)
SUPERAntiSpyware (Version: 5.0.1136)
System Requirements Lab
TaxCut Premium 2006
Time and Chaos (Version: v7)
TurboTax 2008
TurboTax 2008 WinPerFedFormset (Version: 008.000.0330)
TurboTax 2008 WinPerProgramHelp (Version: 008.000.0216)
TurboTax 2008 WinPerReleaseEngine (Version: 008.000.0186)
TurboTax 2008 WinPerTaxSupport (Version: 008.000.0988)
TurboTax 2008 WinPerUserEducation (Version: 008.000.0422)
TurboTax 2008 wnyiper (Version: 008.000.0119)
TurboTax 2008 wrapper (Version: 008.000.0063)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.2163)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0238)
TurboTax 2009 wnyiper (Version: 009.000.0815)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.4778)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0501)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0218)
TurboTax 2010 wnyiper (Version: 010.000.1549)
TurboTax 2010 wrapper (Version: 010.000.0157)
TWC Customer Controls (Version: 7)
Update Rollup 2 for Windows XP Media Center Edition 2005
Viewpoint Media Player
WebCyberCoach 3.2 Dell
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 70.0.170.000)
Windows Easy Transfer
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Installer 3.1 (KB893803)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows PowerShell™ 1.0 (Version: 2)
Windows Presentation Foundation (Version: 3.0.6920.0)
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 3069.82 MB
Available physical RAM: 2367 MB
Total Pagefile: 4440.93 MB
Available Pagefile: 3849.61 MB
Total Virtual: 2047.88 MB
Available Virtual: 1992.12 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:293.39 GB) (Free:240.48 GB) NTFS

========================= Users: ========================================

User accounts for \\COMPUTER_2

Administrator ASPNET Guest
HelpAssistant Jim Gumaer SUPPORT_388945a0
Terry Tomaszewska


**** End of log ****


MALWAREBYTES ANTIMALWARE CHECK FOLLOWS;

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8142

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/11/2011 4:57:55 PM
mbam-log-2011-11-11 (16-57-55).txt

Scan type: Quick scan
Objects scanned: 207534
Time elapsed: 14 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thank you for your help. I hope this mean much more to you than it does to me.

Sandhill

#4 Broni

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Posted 11 November 2011 - 06:42 PM

I still need GMER log.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#5 sandhill

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Posted 11 November 2011 - 08:33 PM

When I ran the GMER I received the following error message at the beginning "Load driver pgliaoc.sys - then a path - then "Cannot create sub key under volatile parent key". However, the program ran and the results follow - I apologize for forgetting to include them:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-11 18:10:55
Windows 5.1.2600 Service Pack 3
Running: 60s1goey.exe; Driver: C:\DOCUME~1\JIMGUM~1\LOCALS~1\Temp\pgliiaoc.sys


---- Files - GMER 1.0.15 ----

File C:\Documents and Settings\Jim Gumaer\Local Settings\Application Data\Microsoft\Internet Explorer\Recovery\Active\RecoveryStore.{950F62AF-0CB7-11E1-8E20-0015A4CF18B3}.dat 5120 bytes
File C:\Documents and Settings\Jim Gumaer\Local Settings\Application Data\Microsoft\Internet Explorer\Recovery\Active\{20DEC86A-0CB8-11E1-8E20-0015A4CF18B3}.dat 0 bytes
File C:\Documents and Settings\Jim Gumaer\Local Settings\Application Data\Microsoft\Internet Explorer\Recovery\Active\{950F62B0-0CB7-11E1-8E20-0015A4CF18B3}.dat 5120 bytes
File C:\Documents and Settings\Jim Gumaer\Local Settings\Application Data\Microsoft\Internet Explorer\Recovery\Active\{DC8EC79E-0CB7-11E1-8E20-0015A4CF18B3}.dat 5120 bytes

---- EOF - GMER 1.0.15 ----

Thank you once again.

#6 Broni

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Posted 11 November 2011 - 08:38 PM

Not much there....

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#7 Orange Blossom

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Posted 15 November 2011 - 11:30 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic428056.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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