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google searches redirect to home screen


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#1 kancamaga

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Posted 10 November 2011 - 11:35 AM

Dear BC experts,

I need your help with fixing a problem with google searches.

The problem:
When I enter keywords in the search toolbar at the top of the firefox window, the results flash for an instant and then I get redirected to the google home screen. I tried searches with other search engines (bing and yahoo) and they work fine. The problem also happens when I do searches from the google advanced search screen, but works fine from google scholar advanced search.

I ran a full scan with Microsoft Security Essentials and Spybot search and destroy, there were no viruses detected and I immunized everything that Spybot flagged as suspicious. The google search continues to redirect.

I have Windows 7 Professional, Service Pack 1, Firefox 8. Please let me know if I should provide more information.

I will greatly appreciate any help, because I have become very dependent on advanced google searches and it is very frustrating having to go around google.

Very kind regards
k

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#2 boopme

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Posted 10 November 2011 - 12:41 PM

Hello, I moved you from WIN7 to Am I Infected,

In using FireFox it may be the Add ons/Plugins. try disabling them one at a time and see which one was at fault.

How to disable extensions and plugins

Keeping your third-party plugins up to date



Are you on a router? Are other machines on it,if so are they redirecting?


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 kancamaga

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Posted 11 November 2011 - 05:22 AM

Hi boopme,

thanks for getting back to me so quickly.

I have installed and run Malwarebytes, nothing was detected. (log available if you want it)
Yes, I am using a wireless network at home and a LAN at work, the redirect problem occurs on both. The other machine at home is on Windows XP and I believe it does not redirect (but have to double check when I get home).

I updated the Adobe Reader plugin as prompted by firefox, all others were reported up to date and amazingly the redirect from the search engine toolbar was resolved. However, it continues to redirect when using the advances search google web-site.

I now have to try disabling every extension, which may take a long time.

Thanks again!

#4 kancamaga

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Posted 11 November 2011 - 09:36 AM

Hi again,

after some trial and error, my redirect problem has been resolved successfully. It was the OptimizeGoogle add-on, I have now disabled it and the google searches no longer redirect from either web-site or the search engine toolbar.

Thanks for the help!

#5 boopme

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Posted 11 November 2011 - 03:01 PM

You're welcome! That is becoming quite common and I don't know why. Glad it's gon though.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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