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Virus help


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37 replies to this topic

#1 ashley27526

ashley27526

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Posted 10 November 2011 - 11:02 AM

Hi there, I'm Ashley. I am new to the site so please be forgiving if I do not seem knowledgeable. :blush: I am having several problems with my computer, even after taking to the local repair store and running scans to try to fix it. I get redirected to mywebsearch every time I get online as well as getting some kind of news channel called mevio running. It happens with firefox and internet explorer. I am not computer savvy so I really don't know what to do at this point. Thank you in advance for any help you can offer.

Edited by ashley27526, 10 November 2011 - 11:05 AM.


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#2 Broni

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Posted 10 November 2011 - 04:31 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 ashley27526

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Posted 12 November 2011 - 02:56 AM

MiniToolBox by Farbar
Ran by Linda (administrator) on 12-11-2011 at 12:14:07
Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Linda-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : 00-23-14-65-8A-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-23-14-65-8A-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® Centrino® Advanced-N 6200 AGN
Physical Address. . . . . . . . . : 00-23-14-65-8A-4C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1848:cc7:bde6:da47%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, November 12, 2011 10:20:20 AM
Lease Expires . . . . . . . . . . : Saturday, November 12, 2011 12:50:23 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 218112788
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-88-E7-94-B8-AC-6F-6A-94-6F
DNS Servers . . . . . . . . . . . : 24.178.162.3
66.189.0.100
24.217.201.67
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : hcs.bfe
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-6A-94-6F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CDBF7CD7-63A8-474D-9067-44E59D38DC13}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{B79285EA-C1A5-4E8D-9E91-4CC9F885DFBF}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hcs.bfe:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: vip01spbgsc.spbg.sc.charter.com
Address: 24.178.162.3

Name: google.com
Addresses: 74.125.45.106
74.125.45.103
74.125.45.99
74.125.45.105
74.125.45.104
74.125.45.147


Pinging google.com [74.125.157.104] with 32 bytes of data:
Reply from 74.125.157.104: bytes=32 time=37ms TTL=53
Reply from 74.125.157.104: bytes=32 time=38ms TTL=53

Ping statistics for 74.125.157.104:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 38ms, Average = 37ms
Server: vip01spbgsc.spbg.sc.charter.com
Address: 24.178.162.3

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
67.195.160.76
72.30.2.43


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=80ms TTL=49
Reply from 209.191.122.70: bytes=32 time=75ms TTL=49

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 75ms, Maximum = 80ms, Average = 77ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...00 23 14 65 8a 4d ......Microsoft Virtual WiFi Miniport Adapter #2
12...00 23 14 65 8a 4d ......Microsoft Virtual WiFi Miniport Adapter
11...00 23 14 65 8a 4c ......Intel® Centrino® Advanced-N 6200 AGN
10...b8 ac 6f 6a 94 6f ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.10 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.10 281
192.168.0.10 255.255.255.255 On-link 192.168.0.10 281
192.168.0.255 255.255.255.255 On-link 192.168.0.10 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.10 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.10 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::1848:cc7:bde6:da47/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/12/2011 10:21:13 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (11/12/2011 04:23:19 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Multiple requestedPrivileges elements are not allowed in manifest.

Error: (11/12/2011 04:03:11 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (11/11/2011 04:02:52 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (11/10/2011 03:50:54 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (11/10/2011 06:08:42 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Multiple requestedPrivileges elements are not allowed in manifest.

Error: (11/10/2011 05:31:02 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 9.0.8112.16421 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 670

Start Time: 01cc9f427a8e88cb

Termination Time: 0

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id:

Error: (11/09/2011 03:42:49 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.

Error: (11/09/2011 09:14:13 AM) (Source: MsiInstaller) (User: Linda)Linda
Description: Product: Symantec Endpoint Protection -- Error 1309. Error reading from file: C:\Users\Linda\AppData\Local\Temp\Temp1_12SEP64.zip\SEPx64\Program Files\Symantec\Name\Version\Res\1033\ActaRes.dll. System error 3. Verify that the file exists and that you can access it.

Error: (11/09/2011 09:14:11 AM) (Source: MsiInstaller) (User: Linda)Linda
Description: Product: Symantec Endpoint Protection -- Error 1309. Error reading from file: C:\Users\Linda\AppData\Local\Temp\Temp1_12SEP64.zip\SEPx64\Program Files\Symantec\Name\Version\Res\1033\ActaRes.dll. System error 3. Verify that the file exists and that you can access it.


System errors:
=============
Error: (11/11/2011 04:01:10 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:59:20 AM on ?11/?11/?2011 was unexpected.

Error: (11/10/2011 03:41:17 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffffa8004c027a7, 0x0000000000000000, 0x00000000779b0000)C:\Windows\MEMORY.DMP111011-19765-01

Error: (11/10/2011 03:41:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:39:22 PM on ?11/?10/?2011 was unexpected.

Error: (11/09/2011 03:43:08 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (11/09/2011 03:42:38 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

Error: (11/09/2011 06:01:52 AM) (Source: BugCheck) (User: )
Description: 0x000000c2 (0x0000000000000007, 0x000000000000109b, 0x0000000000210000, 0xfffffa8008b39010)C:\Windows\MEMORY.DMP110911-22339-01

Error: (11/09/2011 06:01:47 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:59:22 AM on ?11/?9/?2011 was unexpected.

Error: (11/08/2011 08:40:19 AM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffffa8004bdd7a7, 0x0000000000000000, 0x0000000077350000)C:\Windows\MEMORY.DMP110811-21403-01

Error: (11/08/2011 08:40:15 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:38:03 AM on ?11/?8/?2011 was unexpected.

Error: (11/07/2011 08:16:11 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:15:08 AM on ?11/?7/?2011 was unexpected.


Microsoft Office Sessions:
=========================
Error: (11/12/2011 10:21:13 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/12/2011 04:23:19 AM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exeC:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe2

Error: (11/12/2011 04:03:11 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/11/2011 04:02:52 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/10/2011 03:50:54 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/10/2011 06:08:42 AM) (Source: SideBySide)(User: )
Description: C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exeC:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPluginBroker.exe2

Error: (11/10/2011 05:31:02 AM) (Source: Application Hang)(User: )
Description: iexplore.exe9.0.8112.1642167001cc9f427a8e88cb0C:\Program Files (x86)\Internet Explorer\iexplore.exe

Error: (11/09/2011 03:42:49 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (11/09/2011 09:14:13 AM) (Source: MsiInstaller)(User: Linda)Linda
Description: Product: Symantec Endpoint Protection -- Error 1309. Error reading from file: C:\Users\Linda\AppData\Local\Temp\Temp1_12SEP64.zip\SEPx64\Program Files\Symantec\Name\Version\Res\1033\ActaRes.dll. System error 3. Verify that the file exists and that you can access it.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (11/09/2011 09:14:11 AM) (Source: MsiInstaller)(User: Linda)Linda
Description: Product: Symantec Endpoint Protection -- Error 1309. Error reading from file: C:\Users\Linda\AppData\Local\Temp\Temp1_12SEP64.zip\SEPx64\Program Files\Symantec\Name\Version\Res\1033\ActaRes.dll. System error 3. Verify that the file exists and that you can access it.(NULL)(NULL)(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

Accelerometer (Version: 1.06.08.17)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.5)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.0.1.152)
Adobe Photoshop Elements 8.0 (Version: 8.0)
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========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 3956.5 MB
Available physical RAM: 2134.5 MB
Total Pagefile: 7911.2 MB
Available Pagefile: 5754.59 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.07 GB) (Free:413.05 GB) NTFS

========================= Users: ========================================

User accounts for \\LINDA-PC

Administrator Guest Linda


**** End of log ****

#4 ashley27526

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Posted 12 November 2011 - 02:57 AM

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 17
Out of date Java installed!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

#5 Broni

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Posted 12 November 2011 - 11:17 AM

I still need MBAM and GMER logs.

Also....
You're not running any AV program.
Install one of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html (make sure to opt out from installing Ask Toolbar - it comes pre-checked)
Update, run full scan, report on any findings.

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#6 ashley27526

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Posted 14 November 2011 - 11:33 AM

Am I supposed to buy the MBAM program?

#7 Broni

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Posted 14 November 2011 - 11:47 AM

Only if you want to.
Free version is fully functional.

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#8 ashley27526

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Posted 14 November 2011 - 12:10 PM

I downloaded it, then it scanned. The only options I see now are to fix errors and details fo each scan.

#9 Broni

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Posted 14 November 2011 - 12:13 PM

Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

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#10 ashley27526

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Posted 14 November 2011 - 12:32 PM

EDIT: Posts removed to reduce clutter ~Budapest

Edited by Budapest, 14 November 2011 - 07:26 PM.


#11 ashley27526

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Posted 14 November 2011 - 01:16 PM

Ok thats finally the end, now i just need to run the last program for you.

#12 Broni

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Posted 14 November 2011 - 01:45 PM

This is not Malwarebytes log. You downloaded something else.
Please re-read my instructions and redo.

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#13 ashley27526

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Posted 14 November 2011 - 01:49 PM

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-14 23:17:50
Windows 6.1.7601 Service Pack 1
Running: gmer1.exe


---- Files - GMER 1.0.15 ----

File C:\Users\Linda\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IH13NE65\errorPageStrings[1] 0 bytes
File C:\Users\Linda\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\IH13NE65\httpErrorPagesScripts[1] 0 bytes

---- EOF - GMER 1.0.15 ----

#14 ashley27526

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Posted 14 November 2011 - 01:50 PM

Oh gosh...ok i will right now.

#15 ashley27526

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Posted 14 November 2011 - 01:57 PM

The link took me to the same website as before. I dont know what im doing wrong.




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