I went to that site and is the same as before but I still do not see a reference to using a password in order to install the D/L
Therefore I am wondering if it may have something to do with the administrator rights, etc.
If that is possible and she is not logged in as the administrator
then accordint to the following AVG instructions;
To check if you are logged into Windows 2000 as a user with administrative rights, please:
* open menu Start -> Settings -> Control Panel
* open Users and Passwords
There will be all user accounts listed on the page. Each account is assigned to some group (Administrators, Users, etc.). Before installing or reinstalling AVG, or prior to proceeding with any action that requires administrative access, please make sure that you are logged under an account from group "Administrators".
If you are not sure under which account you work at the moment, please open the Start menu. The name of the account will be listed next to the "Log Off" option.
Using my own pc as a reference I do not see anything next to Log Off on my PC ?
I will work with her to see if she is logged in as the Administrator, etc.
but if it is possible to avoid this by D/Ling an earlier version of AVG. then updating it, please let me know.
Edited by Jove, 06 November 2011 - 09:43 AM.