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11 replies to this topic

#1 R4d30N

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Posted 30 January 2006 - 09:49 AM

Hea guys,I'm trying to fix a laptop right now and I'm having some trouble,firstly the computer starts with "initializing MBA",after which I get the error "Media Test Failed,Check Cable",then the computer reboots.

Seems to be a hardware problem,most likely the hard drive(Master boot record),anyone have any ideas,ever happen to anyone else before.

The laptop is a COMPAQ Presario 2500

Thanks for an help provided.

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#2 acklan

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Posted 30 January 2006 - 10:21 AM

what operating system are you running? Have you run a hard drive diagnostic program to see if the drive has failed or has errors?

Edited by acklan, 30 January 2006 - 10:22 AM.

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#3 R4d30N

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Posted 30 January 2006 - 10:24 AM

Sorry I did'nt include that in the first post,its Windows XP SP2,my friend who I told I would look at it, has told me that she tryed to install the OS again,and still got the same error,after the re-install.

Thanks

#4 acklan

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Posted 30 January 2006 - 10:34 AM

Find out what HD she has, even if you have to remave it (not a big deal). Go to the drive manufactor's website and download thier diagostic software. It will atleast let you know if the drive is good.
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#5 R4d30N

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Posted 30 January 2006 - 10:40 AM

Yeah thanks I'll do that now,one other thing,I'm trying to the the computer to boot from the cd drive,however when I go to the boot option I get these settings can not be edited in "user mode" please consult your "system supervisor"

Thanks

Edit

Seems I only have limited access to the bios,she only gave me one password,should there be an adminsitrator password too,(PhoenixBios)

Edited by R4d30N, 30 January 2006 - 10:45 AM.


#6 acklan

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Posted 30 January 2006 - 10:45 AM

Make sure you computer is booting the CD first.
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#7 R4d30N

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Posted 30 January 2006 - 10:47 AM

Nope the cd is not booting,and the above problem is stopping me from changing it!

#8 acklan

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Posted 30 January 2006 - 11:26 AM

Ther should be a small hole on one of the sides or the bottom of the notebook. This is the reset button. It is much like uncapping the J7 on a regular motherboard. Remove the main notebook battery, then depress the resert button for at least one minute. This should clear the BIOS back to the default factory settings. Replace themain battery and boot. Try entering the BIOS upon boot.
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#9 R4d30N

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Posted 30 January 2006 - 01:29 PM

I have full access to the bios now and set the cd drive to boot first,the cd will still not boot,it sounds like its loading up however does'nt work.

On contacting Compaq support they told me to do the following:

====Step#1: Reset BIOS ====

Please perform the following steps to reset the BIOS on the notebook.

1. Restart the notebook.
2. Tap the F2 key as soon as the Red Compaq logo appears.
3. Using the arrow keys, navigate to Exit menu and select Get defaults
values/Restore Defaults/Load Setup Defaults.
4. Navigate to Exit menu and select Save Changes and Exit.

After resetting the BIOS, please do confirm if the Hard drive is
detected in the BIOS.

====Step#2: Boot CD====

I recommend that you use a Windows XP Operating system CD and try
booting the notebook. If the notebook is booting with the XP Operating
system CD, then you cuold confirm the problem with the Hard drive.

I hope the information provided helps you. Please do perform the steps
provided and revert to us with the results. We will be very much glad to
assist you. Thank you very much.



Sincerely,

**
HP Total Care

Nither of the steps above have worked.

#10 bgardner

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Posted 30 January 2006 - 02:31 PM

I happen to have the same exact make and model number laptop..... I'll try and jump in on this issue where I can.... I've personally had to replace the motherboard and the hard drive since I've had it. Just our luck I guess.

Just a shot in the wind, but is the laptop covered by any extended warranty of any such??

#11 R4d30N

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Posted 30 January 2006 - 02:36 PM

No I'm afraid not,its afew years old now,3 I think.PcWorld informed us that they could not repair Laptops,unless its a software problem(which they would just installed windows again..elite)

Anyway they said to send it back to Compaq,which is out of the question,too expensive.

I'm not really up for opening laptops,they seem to be very difficult in my opinion,was there any nack to the way you opened it??Even with all the screws removed its not coming off!!

Edit

Compaq Support:

"I apologize for the delayed response.

I appreciate your efforts and time in performing the steps provided in
isolating the problem.

I would like to inform you that, you do have an option to assign 2
passwords in the BIOS.( Administrator and the user password ). If the
notebook is used by different users or people, then you could assign
User password to the other people and you could out an Administrator
password on your own. This feature is available only to secure the BIOS
settings.

If there is no password set for the BIOS, then any one can access the
BIOS on the notebook and change the settings on it. This is only a
security feature.

After reviewing your message, I am sure the issue is Hard disk related.
I would like to inform you that it could be due to loose connection on
the system board or corrupted Hard drive itself.

To isolate the issue, I recommend that you remove the Hard drive and put
it again into the compartment. Please try to boot the notebook after re
seating the Hard drive. If the issue still persists, I am sure the Hard
drive is damaged or corrupted and it needs a replacement.

I hope the information provided helps you. Please do perform the steps
provided and revert to this mail with the results. We will be very much
glad to assist you.

Thank you very much."

So looks like I'll have to rip that Cover off...! :thumbsup:

Edited by R4d30N, 30 January 2006 - 02:43 PM.


#12 acklan

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Posted 30 January 2006 - 03:05 PM

Is the CD listed in the BIOS as a drive?
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