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Can't get past the desktop at startup


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#1 188

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Posted 09 November 2011 - 10:57 PM

Well I started this over in the Am I infected? forum (link... http://www.bleepingcomputer.com/forums/topic426767.html/page__gopid__2469466#entry2469466) and I was told by the moderator that there was no malware found.

Briefly this is the problem. The Toshiba laptop will boot up. All of the desktop icons will appear and the pointer will freeze in the middle of the screen with the hourglass beside it. Nothing is allowed from that point. Booting in to safe mode is fine and everything runs. I have tried everything that was suggested in the above mentioned forum post. Last thing tried was a Start Up Repair and it did not accomplish anything. Hoping for some help. Thanks in advance for all responses.

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#2 a_cup

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Posted 09 November 2011 - 11:50 PM

Hi 188,

Try doing a clean boot to troubleshoot the problem..
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7



Pauline

#3 188

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Posted 10 November 2011 - 12:05 PM

can this be done from safe mode because i can not do anything from a regular boot.

#4 Allan

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Posted 10 November 2011 - 12:08 PM

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.
After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.

#5 a_cup

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Posted 12 November 2011 - 07:13 PM

Yes..can be done from safe mode


Pauline




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