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Network Connection/Settings Problems


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2 replies to this topic

#1 vinsgirl_02

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Posted 09 November 2011 - 07:43 PM

Hello.

I am not an expert with computers, but I have cleaned up Malware before. Unfortunately I may know enough about computers to get in trouble, but hopefully someone can help me.

I am trying to clean up my parents’ computer, which was infected with malware. The computer seems to be clean after using multiple anti-malware programs (details below), but now the computer does not want to update Malwarebytes or Adaware, and it doesn’t want to map drives. It will access the Internet, and the browsers (Mozilla Firefox and IE7) seem to be working fine – no signs that they are hijacked. Microsoft Security Essentials, Super Anti-Spyware, and Spybot Search and Destroy all seem to update fine. Windows Updates are being downloaded and installed as well.

The computer is running XP Home, SP3 (I don’t know if it had SP 3 before or after I installed a ton of Windows Updates. The computer had been pretty behind on updates. It was also running McAfee antivirus, which was up to date, but didn’t seem to catch any of the problems.

The computer had a bad malware infection.
Symptoms were:
Desktop Icons Hidden
Programs in “All Programs” were missing. They said “Empty”
Task Manager was disabled
A ton of error messages were popping up, but I don’t remember what they said.

I took the computer from my parents’ house, because they have dial up, and my network at work is much faster. I removed the hard drive and used an adapter to connect it as an external drive on a clean PC. I ran scans with ForeFront Antivirus (Corporate version of Microsoft Security Essentials) and with MalwareBytes, which removed or cleaned several problems. Some things that ForeFront found were FakeSysdef, Alureon, Sirefef.B, DoFoil.L. But the Desktop icons and programs were still missing when I re-installed the hard drive. I did some research online, and found posts in forums that mentioned ComboFix, and Unhide. I read the disclaimer about not running ComboFix without supervision, but I assumed I knew what I was doing (mistake, sorry!!!). The Unhide program did unhide the icons and programs, so I was starting to think that all was well. After a restart, I uninstalled McAfee and replaced it with Microsoft Security Essentials. It installed and updated fine. I also tried to update MalwareBytes, and that failed.

The error message MalwareBytes gave was:
Update failed. Make sure you are connected to the Internet and your firewall is set to allow MalwareBytes’ Anti-Malware to access the internet.

I made sure the computer was connected to the internet. No change. I also tried re-installing MalwareBytes, thinking the malware infection damaged it. Then tried to update. No luck. Adaware had been previously installed, so I tried updating it. Wouldn’t work. The Internet Browsers seemed fine, and I was in the process of installing Windows Updates. I also tried allowing MalwareBytes in the firewall settings, and also turning the firewall off, but that didn't help. I asked a computer tech in my department (IT) about what might fix the problem, and he recommended WinSockFix, which we have on a server. I tried to map to the server and got this error: The drive could not be mapped because no network was found.

I installed WinSockFix, and it didn’t make a difference.

Sorry for the novel, but I am trying to share as many details as possible. I really want to get this computer working right. Everything else I have tried seems ok. I don’t know if there are any other network problems that I haven’t discovered yet. I haven’t been able to test the dial up connection yet, either. By the way, I am not running all of the anti-malware programs at once. The only programs running together are Security Essentials and Super Anti-spyware.

Thanks for any help you can give!

Edited by hamluis, 09 November 2011 - 09:49 PM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 09 November 2011 - 09:57 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 11 November 2011 - 04:30 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic427261.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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