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Infected with "Personal Protection" malware/Ransom where


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#1 Stephen West

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Posted 09 November 2011 - 07:16 PM

I picked up the "Personal Protection" malware program two days ago.I used Malware Byte to remove the problem, but since then my computer has been running very very slowly, particularly on startup (it takes about 15 min. to boot up) and when shifting tasks such as starting a new program, or shifting from one program to another.

Any help would be much appreciated.

Steve

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#2 HelpBot

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Posted 14 November 2011 - 07:20 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

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#3 Stephen West

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Posted 23 November 2011 - 04:57 PM

I'm posting the new set of logs as requested. My problem is still that it's taking 15 to 20 min. for my computer to boot up.

Attached Files

  • Attached File  DDS.txt   31.62KB   4 downloads
  • Attached File  ark.txt   2.54KB   1 downloads


#4 m0le

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Posted 23 November 2011 - 09:12 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

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Gmer and Windows 7 don't mix. Please run aswMBR

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#5 Stephen West

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Posted 24 November 2011 - 10:21 AM

Hi, m0le. I'm attaching the log file you requested . Thanks .

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#6 m0le

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Posted 24 November 2011 - 02:46 PM

A locked file - not usually a problem but let's check it.

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Please copy the following into the Custom Scans box at the bottom

    /md5start
    MpNWMon.sys
    /md5stop
    
  • Now click the Run Scan button on the toolbar.
  • Let it run until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it

Post the log in the next reply.
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#7 Stephen West

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Posted 25 November 2011 - 08:11 AM

Here you go.

Steve

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  • Attached File  OTL.Txt   180.87KB   1 downloads


#8 m0le

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Posted 25 November 2011 - 08:00 PM

More suspicious now. Please run SystemLook so we can find a backup copy to replace this file.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    :filefind
    MpNWMon.sys
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
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#9 Stephen West

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Posted 26 November 2011 - 10:27 AM

Here you go.

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#10 m0le

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Posted 26 November 2011 - 06:26 PM

Not sure that was very helpful. The Personal Protection rogue needs to go to see if we need to look for a replacement or not. Please run Combofix next

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#11 Stephen West

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Posted 27 November 2011 - 10:38 AM

Here you go. Thanks. Let me know what's next.

Steve Attached File  comfix.txt   24.86KB   1 downloads

#12 m0le

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Posted 27 November 2011 - 07:39 PM

Nothing much in Combofix. And I'm still unsure as to whether the locked file is a problem or not.

You said that MBAM was used to remove the malware. Have you run it again to see if the log runs clean?
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#13 Stephen West

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Posted 28 November 2011 - 07:32 AM

No, I haven't rerun it. I'll try that this morning and report back. I was wondering if the problem could be that when it removed the original malware that it chewed up the registry so badly that it is taking 15 min. or so to boot up now. Is that possible? Should I try a registry cleaner?

#14 Stephen West

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Posted 28 November 2011 - 09:54 AM

Okay, I reran MBAM and it came up clean. No problems detected.

#15 m0le

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Posted 28 November 2011 - 07:35 PM

I was wondering if the problem could be that when it removed the original malware that it chewed up the registry so badly that it is taking 15 min. or so to boot up now. Is that possible?


No. MBAM would only remove known malware registry entries, it does not try and guess the content as heuristic detectors sometimes do.

Do you have the MBAM log which shows the removal of the malware? You can find the logs in the Logs tab in the control panel when you open the program.
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