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Multiple Virus/Trojan/Rootkit Problem


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4 replies to this topic

#1 jbprice84

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Posted 09 November 2011 - 06:15 PM

I am using Windows 7 64-bit OS.

Let me start out by saying that this site has been of great use to me in the past 2-3 weeks since my struggle with what has happened to my PC. However, I have come to the point that I can't just read other people's problems and try to fix my PC myself.

About 2 or 3 weeks ago I got the go.google.com redirect virus, found out how to remove it from this site and thought that was the end of it. I didn't know how I got it. However about a week ago my computer started to run slow and do odd things. I decided to run a program called UnHackMe and it came up with numerous problems. It said I had TDL4.1 and TDL3.2 rootkits along with some other viruses. I did not have any anti-virus installed on my computer so I downloaded and installed Malwarebyte's program. I ran it and it kept freezing mid-scan. So I went to the Microsoft website and made a bootable CD-ROM from their program System Sweeper. I booted my computer from the CD-ROM and ran it overnight. It came back with a bunch of virus and removed some and said it couldn't remove others. It did not detect a rootkit however.

Things got worse. On the morning of November 5 I awoke to a Protection Privacy rogue program. I followed the instructions to remove it automatically first (first kill it with taskkill.exe /F /IM privacy.exe in the run field of Start) but the programs I used, Malwarebyte and then later AVG, could not function properly. I then removed the privacy.exe in the registry (HKLM\Software\Microsoft\Windows\CurrentVersion\Run\Privacy Protection), the privacy.exe in ProgramData folder and the shortcut on my desktop. An hour later it was back. I have manually removed it several times now and it will not go away. More virus warnings pop up in Microsoft Security Essentials constantly with every boot. I have also detected what was listed as a "dropper" virus as well as "Obfuscator.JM" in Microsoft Essentials. I also booted my computer in Safe Mode to run a full AVG scan on my computer and every time I ran the scan the command window closed immediately, scanning nothing. I cannot turn on my windows firewall either.

As I was typing this, a new folder in C:\ has shown up called System Security 2012. My computer is constantly running at 100% CPU usage but in task manager no program is listed as using more than 2-4% CPU usage. I have uninstalled every virus scanner and my P2P file transfer programs until I can get advice. I have also stopped Windows Media Networking in the service.msc.

What do I need to do in order to help you help me? I am very frustrated that I can't solve this by researching it on my own and I am getting desperate! Thanks.

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#2 Broni

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Posted 09 November 2011 - 09:58 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 jbprice84

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Posted 10 November 2011 - 10:57 AM

Ok thanks! I will work on that right now.

#4 jbprice84

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Posted 10 November 2011 - 11:52 AM

Here is the new post: http://www.bleepingcomputer.com/forums/topic427243.html

#5 Orange Blossom

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Posted 10 November 2011 - 01:28 PM

Hello,


Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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