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No Desktop Icons, No Accesories, Anything


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3 replies to this topic

#1 JazzMahn

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Posted 09 November 2011 - 01:20 PM

I am helping a friend with a Windows XP Professional Dell Computer. Apparently they had several viruses (Hi Jack, Fake Alert, etc.) which I was able to clean. There was no Internet Explorer but using Microsoft Fix It I was able to restore IE 7 and it is working fine. I downloaded Malawarebytes and it ran (after updating) and found several adware and junkware. If I show "hidden" files I can see her pictures folders, her music, and documents. They are accessible but halfway grayed out. If I go to My Computer C drive, nothing shows at all. Not my programs, windows, nothing.

I am sure that the viruses have turned off Windows features. I can't get to accesories in the start menu.

Anything I install seems to function properly. I've considered reformating but I don't think I want to chance loosing several gigs of music as well as pictures.

If anyone has an idea how I can proceed (most likely a registry fix to turn back on windows features) I would sure appreciate any and all suggestions.

Edited by hamluis, 09 November 2011 - 01:46 PM.
Moved from XP to Am I Infected.


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#2 boopme

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Posted 09 November 2011 - 02:53 PM

This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.




Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JazzMahn

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Posted 09 November 2011 - 08:32 PM

You are Amazing! Thanks for your response. I've worked all day long on this problem. The program you had me download brought all the files back. I have accesories, all the desktop icons,etc. I am including the Malawarebytes log. You and Bleeping Computer are GREAT.

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8128

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

11/9/2011 7:26:25 PM
mbam-log-2011-11-09 (19-26-25).txt

Scan type: Quick scan
Objects scanned: 177048
Time elapsed: 4 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 09 November 2011 - 09:18 PM

You're welcome .. That tool was created bt this sites creator,Grinler. It does rock!!

Lets be sure we left nothing.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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