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Trouble Connecting with Virgin Mobile Device


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#1 equinecpa

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Posted 09 November 2011 - 12:10 PM

I have a question on the virgin mobile mifi device. I took my device on a trip with me to CO. I tried to connect at our cottage and was unable to get an internet connection. When I turned on the device it showed as signal strength excellent in my laptop network connection window. I'd go through the activation screens, shut down the device and restart and be back at square one.

What I don't know is: What does signal strength excellent mean in the network connection of a laptop? Does it mean the connection with the mifi device is excellent or does it mean that it is actually getting an excellent signal from the ISP in this case Virgin Mobile? I'm concerned as I know the location is right on the fringe of their coverage area. If I knew whether I was getting a signal or not it sure would make diagnosing easier. I didn't have working cell phone coverage where I was so I was unable to contact Virgin Mobile at the time.

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#2 computerxpds

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Posted 09 November 2011 - 12:30 PM

You most likely have no cell coverage for the mifi device thus you have no connection to the Internet. The "excellent" signal strength on the laptop is the signal of the wifi coming from the mifi device that goes to the laptop not the signal strength of the cell signal from a tower to the mifi device.
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#3 equinecpa

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Posted 15 November 2011 - 10:46 PM

Thank-you that's what I thought I was seeing.

#4 computerxpds

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Posted 15 November 2011 - 11:45 PM

Your welcome. :)
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