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WebRoot SecureAnywhere Complete


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#1 RevGAM

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Posted 08 November 2011 - 05:49 AM

Does anyone have an opinion on this product, which I understand is a combination of the previous version and Prevx? I saw a rave (100% protection and detection) review on PC Mag, so I got a trial version of it. Thus far, it hasn't really impressed me.

The scan was touted as being super-fast - just a few minutes - but on my Windows 7 system it took a lot longer than that, and it didn't even scan every file! I'm not sure if scan speed is connected to Internet connection speed, which might explain it since it's a cloud-based AV.

MSSE, AVG 8.5 Pro and Comodo AV 2011 all were able to detect many more resident processes and infected files than WR has, and WR makes it supremely difficult to customize control of scans to the level I prefer - I cannot select "scan everything".

The user interface (settings, etc.) leaves something to be desired. Things that other products include are not available in the settings.

The quarantine is a fixed-size window with fixed-length columns and it doesn't allow you to see the full file/path name, nor does it name the infection type. In fact, other than the filename and incomplete path, it only shows the date and time of action.

The threat log is a bit more verbose, but it doesn't explain why something was quarantined/removed (threat type). It removed some domains from my registry (I'm not sure where they came from) that looked to be pornography sites.

While I was running Panda ActiveScan 2.0 (online) it actually managed to disable and remove it.

It is inconsistent in finding things. It is either randomly scanning areas or it is inconsistent in its detection because it went through several scans before finding a very well-known PUP that had been there all along.

The malware seems to continue to exist on my system.

Does anyone else have any experience or comments about this product?

Glenn

Namaste, Peace & Love,
Glenn


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#2 RevGAM

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Posted 18 November 2011 - 04:14 AM

I thought I would add this feedback about WR.

Several days ago, I received an email from them asking me to fill out a survey. But, when I clicked on the link - the same day - the survey was closed. That makes me wonder about them. I did email them with some feedback about the product, but received no response.

Today, I received an email that linked to a 1-question survey about how likely I'd be to refer to their product on a 1-10 scale. It did work.

Glenn

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#3 quietman7

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Posted 18 November 2011 - 07:50 AM

I saw a rave (100% protection and detection) review on PC Mag, so I got a trial version of it.

No single product is 100% foolproof and can prevent, detect and remove all threats at any given time. Just because one anti-virus detected threats that another missed, does not mean its more effective. The security community is in a constant state of change as new infections appear and it takes time for them to be reported, samples collected, analyzed, and tested by anti-vendors.

Although I have never used WebRoot products, the company has been around since 1997 and is considered trustworthy. Prior software included Webroot Window Washer, Spy Spy Sweeper, Spy Sweeper with Antiirus, Webroot Internet Security Essentials, and Webroot Internet Security Complete 2011. Webroot acquired Prevx, a UK cloud-based anti-malware company, in late 2010.
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#4 RevGAM

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Posted 18 November 2011 - 08:39 AM

I was just mentioning what PC Mag's review said...Actually, now that I've looked again, there's more than one reference to perfect scores on their tests on PC Mag's website. Having researched information about and tried various AV programs over the past 15 years, it immediately struck me as odd, hence my desire to try it out in the face of a serious infestation of malware. I was, and remain, skeptical.

Thanks QMan, but I was hoping to hear something I don't already know. It doesn't seem there are many out there experienced with WR.

Glenn

Namaste, Peace & Love,
Glenn


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If you had to choose between saving just your family, or saving 10,000 GOOD people (but not your family), what would you choose?


#5 quietman7

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Posted 18 November 2011 - 05:34 PM

It doesn't seem there are many out there experienced with WR.

Most likely because many use free and effective security tools like Malwarebytes Anti-malware and SuperAntispyware.
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#6 RevGAM

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Posted 19 November 2011 - 02:55 AM

It is my understanding from posts by you and others, that just MBAM or SAS aren't enough to protect a system...They are more specialized and a main AV program is still needed, right?

Yet, in the past when I've checked out reviews and tried free products, I've come to the conclusion that it's hard to find a main AV program that is free and almost as good as (or as good as) a paid product. I'm aware that the purpose of the free product is to "go fishing" for customers so they'll want to upgrade to the paid product. Have you encountered a free AV that is superior in ability?

Also, I can't afford a program like Deep Freeze, but I understand that there are VM programs out there which are free and which I could use to help contain infections to just the VM. Is this correct and, if it is, where's the thread about it?

Thanks,
Glenn

Namaste, Peace & Love,
Glenn


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If you had to choose between saving just your family, or saving 10,000 GOOD people (but not your family), what would you choose?


#7 RevGAM

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Posted 20 November 2011 - 11:17 AM

Some more observations about WRSA.

1) The program is not well-designed. Aside from the weaknesses I've mentioned before, the program has the option to protect some or all of it with Captcha screens. I quickly learned that if you press your enter key after typing in the Captcha letters, instead of the submit button, it would cause the program to freeze. Another flaw I found was that, when your trial is about to expire, it will pop up a box near the system tray to advise you of how many days you have left. It did that, and although the main program's window correctly displayed the number of days left, the pop-up always said seven! I realize these flaws may seem inconsequential, but it indicates a lack of thought put into both the user's experience, as well as small details. If the user experiences these flaws, what other flaws might there be that the user cannot see but are critical?

2) The interface is for relatively novice users, definitely NOT for power users - although, I must admit, it has a lot more choices than Panda Cloud AV Free (which is so simple it made me cry when I installed it today hahahah).

3) Scans were billed as being blazing fast yet, when I scanned my system, it neither scanned all of my files nor was quick. Even a full system scan of my three partitions, which contain on the order of 3 million files, showed less than 1,000,000 as having been scanned and usually took 6 hours or more. Other scanners are faster than THAT!

I must say that the uninstall was smooth and fast, and it didn't leave behind any files or folders that I could find.

I hope this information helps others evaluate WR SA.
Glenn

Namaste, Peace & Love,
Glenn


If I have frustrated you, then I must be a student. If I've imparted information or a skill to you, then I must be a teacher. If I've helped you, then I must be a volunteer. If I've touched your life, then I must be happy!
If you had to choose between saving just your family, or saving 10,000 GOOD people (but not your family), what would you choose?


#8 ProTruckDriver

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Posted 04 December 2011 - 07:44 PM

I've been using WEBROOT SecureAnywhere Essentials about a month now on 2 of my computers, and I like it. It's fast. 100% improvement in customer service and product. For more information about Webroot, they have a forum on Wilder's Security Forum. It's the Prevx Support Forum: http://www.wilderssecurity.com/forumdisplay.php?f=105
They are in the process of sorting things out with Prevx & Webroot to combine the two. That's probably why the links for the survey didn't work.
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#9 ranget

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Posted 07 December 2011 - 03:32 PM

i tried Webroot and as a personal Opinion it's one of the best security suit out there
Hope it stays that way :thumbup2:

A big thanks to Dider Stevens

sorry for not being around

 





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