So I just recently got help here removing a "system restore" virus and it worked perfectly. I had everything running smoothly and decided it was time to get rid of some programs I don't use.
I began going through the programs I don't use and uninstalling them. One of them (StopZilla) took a long time to remove but I finally got the confirmation that it had uninstalled completely, BUT there was a box that said it was still uninstalling. I let that stay there for about an hour until I stupidly got impatient and decided to restart my computer.
I did a forced restart and since then it will not start up, it gets to the "starting windows" starts to show the little colored dots and then freezes, shows a quick BSOD and restarts.
I tried every system restore I had on there, then I decided that since I had saved all my important files online during the virus issue that I would do a factory reset. Even after this I have not been able to get it to start up in any mode. I am able to access the repair windows (that includes system restore, system recovery, backup and restore, command promt, etc), the setup (pressing F2 at start up) and that is all.
I called Dell and they walked me through the exact steps I've already taken and they want to send someone out to install a new harddrive even though the tests we ran showed there was no hard drive error.
Putting my faith in you guys...I told my husband if I could get this computer running (the one I am on now) tonight that I would get my laptop fixed as well because I would be able to get on this website LOL so don't let him be right