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infected by google redirect


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13 replies to this topic

#1 acgtek

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Posted 07 November 2011 - 08:58 PM

my laptop was infected by google redirect. after a few search or download to www.google.com, the google search is redirected to www.google.com.hk and the location in yahoo page was reset to Guangzhou, China. The spyware sure kicks in after searching google.com.

Any suggestions to fix it? Thanks.

-acgtek

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#2 Broni

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Posted 07 November 2011 - 10:22 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#3 acgtek

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Posted 07 November 2011 - 10:35 PM

Here is the log from security check:

Results of screen317's Security Check version 0.99.24
Windows 7 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
avast! Free Antivirus
BlackArmor Discovery
BlackArmor Backup
BlackArmor Discovery
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java DB 10.5.3.0
Java™ 6 Update 18
Java™ SE Development Kit 6 Update 18
Out of date Java installed!
Adobe Flash Player ( 10.0.32.18) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Alwil Software Avast5 AvastSvc.exe
``````````End of Log````````````

#4 acgtek

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Posted 07 November 2011 - 10:39 PM

Here is the log from MiniToolBox:

MiniToolBox by Farbar
Ran by Jun C (administrator) on 07-11-2011 at 21:37:01
Windows 7 Home Premium (X86)

***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global mldversion=version2


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : JunC-Lenovo
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-82-0F-B1-71
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter
Physical Address. . . . . . . . . : 00-26-82-0F-B1-71
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::31c8:5b62:dd0a:9469%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 07, 2011 9:01:07 PM
Lease Expires . . . . . . . . . . : Tuesday, November 08, 2011 9:01:10 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 301999746
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-33-9A-09-00-26-22-07-82-F9
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Fast Ethernet
Physical Address. . . . . . . . . : 00-26-22-07-82-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bd94:df27:5803:f7d0%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 07, 2011 9:01:03 PM
Lease Expires . . . . . . . . . . : Tuesday, November 08, 2011 9:01:03 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890786
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-33-9A-09-00-26-22-07-82-F9
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.netgear.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1F5B5E41-CC41-4B67-BB7C-AEE52EB6BC49}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{4C0BD9B6-7257-4480-9337-8D4CA89CA04A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.225.82
74.125.225.80
74.125.225.83
74.125.225.81
74.125.225.84


Pinging google.com [74.125.225.48] with 32 bytes of data:
Reply from 74.125.225.48: bytes=32 time=19ms TTL=55
Reply from 74.125.225.48: bytes=32 time=22ms TTL=55

Ping statistics for 74.125.225.48:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 22ms, Average = 20ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70
67.195.160.76
72.30.2.43
98.137.149.56
98.139.180.149


Pinging yahoo.com [72.30.2.43] with 32 bytes of data:
Reply from 72.30.2.43: bytes=32 time=87ms TTL=47
Reply from 72.30.2.43: bytes=32 time=90ms TTL=47

Ping statistics for 72.30.2.43:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 87ms, Maximum = 90ms, Average = 88ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...00 26 82 0f b1 71 ......Microsoft Virtual WiFi Miniport Adapter
12...00 26 82 0f b1 71 ......Broadcom 802.11g Network Adapter
11...00 26 22 07 82 f9 ......Broadcom NetLink ™ Fast Ethernet
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.6 20
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.6 276
192.168.1.0 255.255.255.0 On-link 192.168.1.2 281
192.168.1.2 255.255.255.255 On-link 192.168.1.2 281
192.168.1.6 255.255.255.255 On-link 192.168.1.6 276
192.168.1.255 255.255.255.255 On-link 192.168.1.6 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.6 276
224.0.0.0 240.0.0.0 On-link 192.168.1.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.6 276
255.255.255.255 255.255.255.255 On-link 192.168.1.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
12 281 fe80::/64 On-link
12 281 fe80::31c8:5b62:dd0a:9469/128
On-link
11 276 fe80::bd94:df27:5803:f7d0/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Windows\system32\wshbth.dll [35840] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/07/2011 03:35:32 PM) (Source: RasClient) (User: )
Description: CoId={ED4ED278-F64E-471E-A811-58830E4814DD}: The user JunC-Lenovo\Jun C dialed a connection named VPN Connection which has failed. The error code returned on failure is 734.

Error: (11/07/2011 00:02:01 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/07/2011 00:02:01 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/07/2011 00:02:01 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/07/2011 00:02:01 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/04/2011 00:57:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Faulting module name: KERNELBASE.dll, version: 6.1.7600.16850, time stamp: 0x4e21132b
Exception code: 0xc000008c
Fault offset: 0x00009673
Faulting process id: 0x1348
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3

Error: (11/04/2011 00:45:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/04/2011 00:45:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/04/2011 00:45:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (11/04/2011 00:45:07 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle


System errors:
=============
Error: (11/07/2011 09:01:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/07/2011 07:05:48 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/07/2011 07:05:43 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147014847

Error: (11/07/2011 03:12:12 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/07/2011 08:14:06 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/04/2011 07:39:19 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/04/2011 03:28:47 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/04/2011 09:23:03 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/03/2011 08:29:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
is3srv
szkg5
szkgfs

Error: (11/03/2011 08:29:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:47:19 PM on ?11/?3/?2011 was unexpected.


Microsoft Office Sessions:
=========================
Error: (11/04/2011 00:57:02 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 12744 seconds with 1260 seconds of active time. This session ended with a crash.

Error: (11/01/2011 02:26:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 16355 seconds with 3000 seconds of active time. This session ended with a crash.

Error: (10/28/2011 00:32:10 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 1980 seconds with 120 seconds of active time. This session ended with a crash.

Error: (10/20/2011 01:23:18 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 1354 seconds with 240 seconds of active time. This session ended with a crash.

Error: (10/19/2011 05:30:47 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 20922 seconds with 1080 seconds of active time. This session ended with a crash.

Error: (10/13/2011 06:02:56 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 6738 seconds with 60 seconds of active time. This session ended with a crash.

Error: (09/30/2011 11:25:02 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 103 seconds with 60 seconds of active time. This session ended with a crash.

Error: (09/29/2011 08:08:07 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 300 seconds with 60 seconds of active time. This session ended with a crash.

Error: (09/29/2011 01:29:07 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 21749 seconds with 420 seconds of active time. This session ended with a crash.

Error: (09/27/2011 04:12:24 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.4518.1014, Microsoft Office Version: 12.0.4518.1066. This session lasted 332 seconds with 180 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.5.3.9120)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Dreamweaver CS5 (Version: 11.0)
Adobe Flash Player 10 ActiveX (Version: 10.0.22.87)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Photoshop 7.0.1 (Version: 7.0.1)
Adobe Reader 9.0.1 (Version: 9.0.1)
Akamai NetSession Interface
ALPS Touch Pad Driver
Aptana Studio 3 (Version: 3.0.0)
Autodesk Design Review Firefox Add-on v1.1 (Version: 1.1.0)
avast! Free Antivirus (Version: 6.0.1289.0)
BitTorrent
BlackArmor Backup (Version: 12.1.9817)
BlackArmor Discovery (Version: 1.20.0931.004)
Broadcom 802.11 Wireless Driver (Version: 1.0.0.0)
Broadcom Gigabit Integrated Controller (Version: 12.24.01)
Brother BRAgent 1.32.0000 (Version: 1.32.0000)
Brother MFL-Pro Suite (Version: 1.00)
Chinese Simplified Fonts Support For Adobe Reader 9 (Version: 9.0.0)
Conexant HD Audio (Version: 4.98.4.0)
Creative Live! Cam Video IM Pro Driver (1.03.02.00)
DIBS (Version: 1.7.0)
EasyCapture (Version: V4.0.09.0731)
Energy Management (Version: 4.3.1.1)
Epson Event Manager (Version: 2.40.0001)
EPSON NX620 Series Printer Uninstall
EPSON Scan
EpsonNet Print (Version: 2.4i)
EpsonNet Setup 3.2 (Version: 3.2a)
FileZilla Client 3.3.3 (Version: 3.3.3)
Foxit Phantom (Version: 1,0,3,109)
Git version 1.7.3.1-preview20101002 (Version: 1.7.3.1-preview20101002)
Intel® Graphics Media Accelerator Driver
Intel® TV Wizard
Intel® Matrix Storage Manager
Java Auto Updater (Version: 2.0.1.2)
Java DB 10.5.3.0 (Version: 10.5.3.0)
Java™ 6 Update 18 (Version: 6.0.180)
Java™ SE Development Kit 6 Update 18 (Version: 1.6.0.180)
Lenovo EasyCamera (Version: 6.32.2018.03)
Lenovo First Boot (Version: 1.7.2.2)
Lenovo Idea Central (Version: 1.7.2.3)
Lenovo Idea Notes (Version: 1.5.1)
Lenovo OneKey Recovery (Version: 7.0.0723)
Lenovo ReadyComm 5 (Version: 5.1.1.17)
Lenovo ReadyComm 5.0 Service (Version: 5.0.0.1)
Macromedia Dreamweaver MX (Version: 6.0)
Macromedia Extension Manager (Version: 1.5)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft ASP.NET MVC 2 - VWD Express 2010 Tools (Version: 2.0.50217.0)
Microsoft ASP.NET MVC 2 (Version: 2.0.50217.0)
Microsoft Help Viewer 1.0 (Version: 1.0.30319)
Microsoft Office 2003 Web Components (Version: 11.0.8003.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Enterprise 2007 (Version: 12.0.4518.1014)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Visual Web Developer 2007 (Version: 12.0.4518.1066)
Microsoft Office Visual Web Developer MUI (English) 2007 (Version: 12.0.4518.1066)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Silverlight (Version: 4.0.50826.0)
Microsoft Silverlight 3 SDK (Version: 3.0.40818.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft SQL Server 2008 R2 Management Objects (Version: 10.50.1447.4)
Microsoft SQL Server Database Publishing Wizard 1.3 (Version: 10.0.1600.22)
Microsoft SQL Server Database Publishing Wizard 1.4 (Version: 10.1.2512.8)
Microsoft SQL Server System CLR Types (Version: 10.50.1447.4)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2010 x86 Runtime - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Microsoft Visual Studio 2010 ADO.NET Entity Framework Tools (Version: 10.0.30319)
Microsoft Visual Studio Web Authoring Component (Version: 12.0.4518.1066)
Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU
Microsoft Visual Web Developer 2008 Express Edition with SP1 - ENU (Version: 9.0.30729)
Microsoft Visual Web Developer 2010 Express - ENU (Version: 10.0.30319)
Microsoft Web Platform Installer 3.0 (Version: 3.0.3)
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for Web - enu (Version: 3.5.30729)
Microsoft_VC80_CRT_x86 (Version: 1.00.0000)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MS Access 97 Runtime Edition
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MySQL Connector Net 6.2.4 (Version: 6.2.4)
MySQL Connector/ODBC 5.1 (Version: 5.1.7)
MySQL Server 5.1 (Version: 5.1.50)
MySQL Tools for 5.0 (Version: 5.0.12)
MySQL Workbench 5.2 CE (Version: 5.2.31)
NetBeans IDE 6.9.1 (Version: 6.9.1)
NJStar Chinese WP (Version: 5.25)
Nuance PDF Professional 6 (Version: 6.00.3200)
PaperPort (Version: 9.02.0814)
Power2Go (Version: 5.6.0.4809d1)
QuickBooks (Version: 19.0.4008.703)
QuickBooks Pro 2009 (Version: 19.0.4008.703)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30101)
Scansoft PDF Professional
Skype™ 4.2 (Version: 4.2.155)
SolidWorks eDrawings 2010 (Version: 10.4.126)
SolidWorks viewer (Version: 18.00.5035)
SupportSoft Assisted Service (Version: 15)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Visual Studio 2005 Tools for Office Second Edition Runtime
VLC media player 1.1.7 (Version: 1.1.7)
Web Deployment Tool (Version: 1.1.0618)
Windows Live Toolbar (Version: 03.01.0130)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 3032.6 MB
Available physical RAM: 1459.79 MB
Total Pagefile: 6063.48 MB
Available Pagefile: 4347.67 MB
Total Virtual: 2047.88 MB
Available Virtual: 1951.28 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:187.67 GB) (Free:147.36 GB) NTFS
2 Drive d: (Lenovo) (Fixed) (Total:30.25 GB) (Free:28.63 GB) NTFS

========================= Users: ========================================

User accounts for \\JUNC-LENOVO

Administrator Guest Jun C


**** End of log ****

#5 acgtek

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Posted 07 November 2011 - 10:50 PM

MBAM scan log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8111

Windows 6.1.7600
Internet Explorer 9.0.8112.16421

11/7/2011 9:49:35 PM
mbam-log-2011-11-07 (21-49-35).txt

Scan type: Quick scan
Objects scanned: 166221
Time elapsed: 5 minute(s), 23 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 Broni

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Posted 07 November 2011 - 11:20 PM

...and GMER....

My Website

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#7 acgtek

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Posted 08 November 2011 - 09:17 AM

I am doing gmer in safe mode right now and will post the log. Tried several times and did not finish. The computer rebooted itself in the process.

#8 acgtek

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Posted 08 November 2011 - 09:49 AM

Here is the GMER log. Thank...

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2011-11-08 08:45:06
Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1 WDC_WD25 rev.11.0
Running: 4y6tsekr.exe; Driver: C:\Users\JUNC~1\AppData\Local\Temp\kwdcipog.sys


---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKeyEx + 13BD 82288589 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 822AD092 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}

---- User IAT/EAT - GMER 1.0.15 ----

IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipAlloc] [74092494] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdiplusStartup] [74075624] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdiplusShutdown] [740756E2] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipFree] [7409250F] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipDeleteGraphics] [74088573] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipDisposeImage] [74084D27] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipGetImageWidth] [740850CE] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipGetImageHeight] [740851A3] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipCreateBitmapFromHBITMAP] [740866D0] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipCreateFromHDC] [740882CA] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipSetCompositingMode] [74088819] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipSetInterpolationMode] [7408907A] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipDrawImageRectI] [7408E21D] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)
IAT C:\windows\Explorer.EXE[1324] @ C:\windows\Explorer.EXE [gdiplus.dll!GdipCloneImage] [74084C59] C:\windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll (Microsoft GDI+/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 tdrpm174.sys (Acronis Try&Decide Volume Filter Driver/Acronis)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 tdrpm174.sys (Acronis Try&Decide Volume Filter Driver/Acronis)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 tdrpm174.sys (Acronis Try&Decide Volume Filter Driver/Acronis)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume4 tdrpm174.sys (Acronis Try&Decide Volume Filter Driver/Acronis)

Device \Driver\ACPI_HAL \Device\0000004e halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\002269ec2d88
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\002269ec2d88 (not active ControlSet)

---- EOF - GMER 1.0.15 ----

#9 Broni

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Posted 08 November 2011 - 04:43 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan:
Posted Image

On completion of the scan click "Save log", save it to your desktop and post in your next reply:
Posted Image

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#10 acgtek

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Posted 08 November 2011 - 05:20 PM

Here is the MBR.txt log file. Thanks.

aswMBR version 0.9.8.986 Copyright© 2011 AVAST Software
Run date: 2011-11-08 16:04:04
-----------------------------
16:04:04.221 OS Version: Windows 6.1.7600
16:04:04.221 Number of processors: 2 586 0x170A
16:04:04.221 ComputerName: JUNC-LENOVO UserName: Jun C
16:04:05.110 Initialize success
16:04:05.235 AVAST engine defs: 11110801
16:04:17.808 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
16:04:17.808 Disk 0 Vendor: WDC_WD25 11.0 Size: 238475MB BusType: 3
16:04:17.855 Disk 0 MBR read successfully
16:04:17.871 Disk 0 MBR scan
16:04:17.871 Disk 0 Windows 7 default MBR code
16:04:17.871 Disk 0 scanning sectors +488397168
16:04:18.261 Disk 0 scanning C:\windows\system32\drivers
16:04:26.466 Service scanning
16:04:28.042 Modules scanning
16:04:35.811 Disk 0 trace - called modules:
16:04:35.842 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys halmacpi.dll
16:04:35.842 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86a4c3b8]
16:04:35.857 3 CLASSPNP.SYS[8b8a359e] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0x8603d028]
16:04:37.121 AVAST engine scan C:\windows
16:04:40.288 AVAST engine scan C:\windows\system32
16:06:32.430 AVAST engine scan C:\windows\system32\drivers
16:06:41.306 AVAST engine scan C:\Users\Jun C
16:10:45.540 AVAST engine scan C:\ProgramData
16:12:08.704 Scan finished successfully
16:17:38.270 Disk 0 MBR has been saved successfully to "C:\D\WUTemp\temp\MBR.dat"
16:17:38.270 The log file has been saved successfully to "C:\D\WUTemp\temp\aswMBR.txt"

#11 Broni

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Posted 08 November 2011 - 05:36 PM

Nothing there.

Some more advanced tools will be needed.

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#12 acgtek

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Posted 08 November 2011 - 08:27 PM

Thank you for the help!

#13 Broni

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Posted 08 November 2011 - 08:31 PM

Sure thing :)

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#14 Orange Blossom

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Posted 08 November 2011 - 11:57 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic426984.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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