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Can't get past desktop during startup


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#1 188

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Posted 07 November 2011 - 02:32 PM

Am I infected. Running Windows 7. When the computer is booting up the desktop icons appear and the windows hour glass centers on the screen and stays busy. No further actions are allowed. The computer will boot into safe mode and allow browsing. I have installed Malwarebytes while in safe mode and it showed a trojen being cleaned. Avg was also run in safe mode and showed a few spyware items cleaned. Rebooted the computer and still the desktop and all icons appear with the Windows hourglass in the middle of the screen. No other actions are allowed.

I have three seperate rescue disks that all have been used on other computers so I know they are good CDs. I have turned the computer off and selected a boot from the floopy drive. None of the disks are allowed to boot into the antivirus runs. The AVG disk has a Memtest program on it and it ran fine. Just cannot get an antivirus to run from a rescue disk.

Last thing tried was botting into safe mode and running an online antivirus. It claimed to find spyware and nothing else. The problem with the computer is still the same. There have been no error messages or bsd; just a frozen computer.

All advise is welcome. Thank you

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#2 boopme

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Posted 07 November 2011 - 04:20 PM

Hello, please do these.


Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Run RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 188

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Posted 07 November 2011 - 04:40 PM

Thank you. Will give it try when I get home tonight.

#4 188

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Posted 07 November 2011 - 09:21 PM

ran the mini tool box. Am I supposed to copy and paste the Result.txt file here in this forum post?

#5 boopme

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Posted 07 November 2011 - 09:36 PM

Yes.post all the logs. There is nothing personally identifiable in the Mini log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 188

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Posted 07 November 2011 - 10:46 PM

ran mini tool box and will post log below. Was able to run RKill. Downloaded and ran Superantispyware and about 490 spyware items were located. rebooted the computer and the same problem continued with the computer booting to the desk top and locking up with the window hourglass in the middle of the screen. I was not able to relaunch superantispyware to post the log.

#7 188

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Posted 07 November 2011 - 10:48 PM

MiniToolBox by Farbar
Ran by Emily (administrator) on 07-11-2011 at 19:04:07
Windows 7 Home Premium (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 activate.adobe.com
127.0.0.1 activate.adobe.com

========================= IP Configuration: ================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Emily-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8187SE Wireless LAN PCIE Network Adapter
Physical Address. . . . . . . . . : 00-26-B6-29-EC-A0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cd44:78d7:7259:3e0a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.15(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 07, 2011 6:55:48 PM
Lease Expires . . . . . . . . . . : Tuesday, November 08, 2011 6:55:48 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 301999798
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-60-93-26-00-1E-33-FB-61-1E
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1E-33-FB-61-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e829:278f:180b:f8af%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 07, 2011 6:55:42 PM
Lease Expires . . . . . . . . . . : Tuesday, November 08, 2011 6:55:42 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 234888755
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-60-93-26-00-1E-33-FB-61-1E
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Reusable Microsoft 6To4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.setup:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #6
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #8
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{40DB01FB-E532-4459-BF66-006B9F66D5AE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.65.106
74.125.65.105
74.125.65.103
74.125.65.147
74.125.65.104
74.125.65.99


Pinging google.com [74.125.45.103] with 32 bytes of data:
Reply from 74.125.45.103: bytes=32 time=32ms TTL=49
Reply from 74.125.45.103: bytes=32 time=31ms TTL=49

Ping statistics for 74.125.45.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 32ms, Average = 31ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.180.149
209.191.122.70
67.195.160.76
72.30.2.43
98.137.149.56


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=50ms TTL=48
Reply from 209.191.122.70: bytes=32 time=50ms TTL=48

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 50ms, Average = 50ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...00 26 b6 29 ec a0 ......Realtek RTL8187SE Wireless LAN PCIE Network Adapter
11...00 1e 33 fb 61 1e ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
17...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #4
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
16...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #3
24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #5
19...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #6
20...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #7
21...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #8
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 20
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.15 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.64 276
192.168.1.0 255.255.255.0 On-link 192.168.1.15 281
192.168.1.15 255.255.255.255 On-link 192.168.1.15 281
192.168.1.64 255.255.255.255 On-link 192.168.1.64 276
192.168.1.255 255.255.255.255 On-link 192.168.1.64 276
192.168.1.255 255.255.255.255 On-link 192.168.1.15 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.64 276
224.0.0.0 240.0.0.0 On-link 192.168.1.15 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.64 276
255.255.255.255 255.255.255.255 On-link 192.168.1.15 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
12 281 fe80::/64 On-link
12 281 fe80::cd44:78d7:7259:3e0a/128
On-link
11 276 fe80::e829:278f:180b:f8af/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 41 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 42 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 43 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 44 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/04/2011 11:38:26 AM) (Source: Application Error) (User: )
Description: Faulting application name: HughesNetStatusMeter.exe, version: 0.0.0.0, time stamp: 0x4c47f700
Faulting module name: WebKit.dll, version: 6531.9.0.0, time stamp: 0x4e7d556b
Exception code: 0xc0000005
Fault offset: 0x0006939a
Faulting process id: 0x33fc
Faulting application start time: 0xHughesNetStatusMeter.exe0
Faulting application path: HughesNetStatusMeter.exe1
Faulting module path: HughesNetStatusMeter.exe2
Report Id: HughesNetStatusMeter.exe3

Error: (11/04/2011 11:37:20 AM) (Source: Application Error) (User: )
Description: Faulting application name: HughesNetStatusMeter.exe, version: 0.0.0.0, time stamp: 0x4c47f700
Faulting module name: WebKit.dll, version: 6531.9.0.0, time stamp: 0x4e7d556b
Exception code: 0xc0000005
Fault offset: 0x0006939a
Faulting process id: 0x17ec
Faulting application start time: 0xHughesNetStatusMeter.exe0
Faulting application path: HughesNetStatusMeter.exe1
Faulting module path: HughesNetStatusMeter.exe2
Report Id: HughesNetStatusMeter.exe3

Error: (11/04/2011 11:34:59 AM) (Source: Application Error) (User: )
Description: Faulting application name: HughesNetStatusMeter.exe, version: 0.0.0.0, time stamp: 0x4c47f700
Faulting module name: WebKit.dll, version: 6531.9.0.0, time stamp: 0x4e7d556b
Exception code: 0xc0000005
Fault offset: 0x0006939a
Faulting process id: 0x91c
Faulting application start time: 0xHughesNetStatusMeter.exe0
Faulting application path: HughesNetStatusMeter.exe1
Faulting module path: HughesNetStatusMeter.exe2
Report Id: HughesNetStatusMeter.exe3

Error: (11/04/2011 11:28:54 AM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7600.16768 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 7e8

Start Time: 01cc98c67efc11d6

Termination Time: 1260

Application Path: C:\windows\Explorer.EXE

Report Id: 6a902e5c-070a-11e1-98d3-001e33fb611e

Error: (11/04/2011 11:22:16 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1946861

Error: (11/04/2011 11:22:16 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1946861

Error: (11/04/2011 11:22:16 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/04/2011 11:22:15 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1945863

Error: (11/04/2011 11:22:15 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1945863

Error: (11/04/2011 11:22:15 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (11/07/2011 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 07:02:49 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 06:58:09 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 06:58:09 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 06:58:09 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 06:56:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 06:56:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 06:56:15 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/07/2011 06:56:14 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (11/04/2011 11:38:26 AM) (Source: Application Error)(User: )
Description: HughesNetStatusMeter.exe0.0.0.04c47f700WebKit.dll6531.9.0.04e7d556bc00000050006939a33fc01cc9b188879ae10C:\Program Files\HughesNetStatusMeter\HughesNetStatusMeter\HughesNetStatusMeter.exec:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\WebKit.dllcc534c28-070b-11e1-8e59-001e33fb611e

Error: (11/04/2011 11:37:20 AM) (Source: Application Error)(User: )
Description: HughesNetStatusMeter.exe0.0.0.04c47f700WebKit.dll6531.9.0.04e7d556bc00000050006939a17ec01cc9b185e1c5921C:\Program Files\HughesNetStatusMeter\HughesNetStatusMeter\HughesNetStatusMeter.exec:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\WebKit.dlla56cacd5-070b-11e1-8e59-001e33fb611e

Error: (11/04/2011 11:34:59 AM) (Source: Application Error)(User: )
Description: HughesNetStatusMeter.exe0.0.0.04c47f700WebKit.dll6531.9.0.04e7d556bc00000050006939a91c01cc9b17e9ef8d19C:\Program Files\HughesNetStatusMeter\HughesNetStatusMeter\HughesNetStatusMeter.exec:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\WebKit.dll5105741a-070b-11e1-8e59-001e33fb611e

Error: (11/04/2011 11:28:54 AM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7600.167687e801cc98c67efc11d61260C:\windows\Explorer.EXE6a902e5c-070a-11e1-98d3-001e33fb611e

Error: (11/04/2011 11:22:16 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1946861

Error: (11/04/2011 11:22:16 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1946861

Error: (11/04/2011 11:22:16 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/04/2011 11:22:15 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1945863

Error: (11/04/2011 11:22:15 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1945863

Error: (11/04/2011 11:22:15 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Adobe AIR (Version: 3.0.0.4080)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe CSI CS4 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Drive CS4 (Version: 1)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 10 ActiveX (Version: 10.0.22.87)
Adobe Flash Player 10 Plugin (Version: 10.2.159.1)
Adobe Fonts All (Version: 2.0)
Adobe Illustrator CS4 (Version: 14.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
Adobe Type Support CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
Apple Application Support (Version: 1.3.0)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.1.116)
ATI Catalyst Install Manager (Version: 3.0.732.0)
AVG 2012 (Version: 12.0.1834)
AVG 2012 (Version: 12.0.2092)
AVG 2012 (Version: 2012.0.1834)
Bamboo (Version: 5.2.4-5)
Bonjour (Version: 2.0.2.0)
BufferChm (Version: 140.0.212.000)
Canon Inkjet Printer Driver Add-On Module
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Light (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Common (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0729.2238.38827)
Catalyst Control Center InstallProxy (Version: 2009.0729.2238.38827)
Catalyst Control Center Localization All (Version: 2009.0729.2238.38827)
ccc-core-static (Version: 2009.0729.2238.38827)
ccc-utility (Version: 2009.0729.2238.38827)
CCC Help Chinese Standard (Version: 2009.0729.2237.38827)
CCC Help Chinese Traditional (Version: 2009.0729.2237.38827)
CCC Help Czech (Version: 2009.0729.2237.38827)
CCC Help Danish (Version: 2009.0729.2237.38827)
CCC Help Dutch (Version: 2009.0729.2237.38827)
CCC Help English (Version: 2009.0729.2237.38827)
CCC Help Finnish (Version: 2009.0729.2237.38827)
CCC Help French (Version: 2009.0729.2237.38827)
CCC Help German (Version: 2009.0729.2237.38827)
CCC Help Greek (Version: 2009.0729.2237.38827)
CCC Help Hungarian (Version: 2009.0729.2237.38827)
CCC Help Italian (Version: 2009.0729.2237.38827)
CCC Help Japanese (Version: 2009.0729.2237.38827)
CCC Help Korean (Version: 2009.0729.2237.38827)
CCC Help Norwegian (Version: 2009.0729.2237.38827)
CCC Help Polish (Version: 2009.0729.2237.38827)
CCC Help Portuguese (Version: 2009.0729.2237.38827)
CCC Help Russian (Version: 2009.0729.2237.38827)
CCC Help Spanish (Version: 2009.0729.2237.38827)
CCC Help Swedish (Version: 2009.0729.2237.38827)
CCC Help Thai (Version: 2009.0729.2237.38827)
CCC Help Turkish (Version: 2009.0729.2237.38827)
Cisco NAC Agent (Version: 4.8.2.1)
Civilization III
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Connect (Version: 1.0.0.1)
Copy (Version: 140.0.212.000)
Coupon Printer for Windows (Version: 5.0.0.0)
CueCard (remove only)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DJ_AIO_06_F4500_SW_MIN (Version: 140.0.690.000)
F4500 (Version: 140.0.690.000)
Facebook Video Calling 1.0.0.8714 (Version: 1.0.8714)
Google SketchUp 7 (Version: 2.1.6860)
Google SketchUp 8 (Version: 3.0.4811)
GPBaseService2 (Version: 140.0.211.000)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F4500 All-in-One Driver Software 14.0 Rel. 6 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.002.002.002)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 140.0.524.000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
HughesNet Download Manager 1.2
HughesNet Status Meter (Version: 3.032)
iTunes (Version: 9.2.1.5)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
kuler (Version: 2.0)
Label@Once 1.0 (Version: 1.0)
Living Cookbook 2011
Living Cookbook 2011 (Version: 3.0.34)
Logitech Vid HD (Version: 7.2 (7248))
LSI V92 MOH Application
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
MarketResearch (Version: 140.0.212.000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (Version: 9.0.21022.218)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyToshiba (Version: 2.2.0.3)
Network (Version: 140.0.215.000)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org 3.2 (Version: 3.2.9483)
Opera 11.11 (Version: 11.11.2109)
Origin (Version: 8.1.0.1556)
PDF Settings CS4 (Version: 9.0)
Photoshop Camera Raw (Version: 5.0)
Picasa 3 (Version: 3.8)
PlayReady PC Runtime x86 (Version: 1.3.0)
Quickbooks Financial Center (Version: 2.02)
QuickTime (Version: 7.66.71.0)
RAMAS EcoLab
Realtek Ethernet Controller Driver (Version: 1.00.0008)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30101)
Realtek WLAN Driver (Version: 2.00.0006)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SlimDX Redistributable (March 2009) (Version: 2.0.7.41)
SmartWebPrinting (Version: 140.0.186.000)
SoftCuisine 2.0
SolutionCenter (Version: 140.0.213.000)
Spybot - Search & Destroy (Version: 1.6.2)
Status (Version: 140.0.212.000)
Suite Shared Configuration CS4 (Version: 1.0)
Synaptics Pointing Device Driver (Version: 13.2.6.1)
The Sims™ 3 (Version: 1.22.9)
Toolbox (Version: 140.0.428.000)
Toshiba Application and Driver Installer (Version: 9.0.0.9)
TOSHIBA Assist (Version: 2.01.11)
TOSHIBA ConfigFree (Version: 8.0.21)
TOSHIBA Disc Creator (Version: 2.1.0.1)
TOSHIBA DVD PLAYER (Version: 3.01.0.07-A)
TOSHIBA eco Utility (Version: 1.1.7.0)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.1.0.32)
TOSHIBA Hardware Setup (Version: 2.00.11)
TOSHIBA HDD/SSD Alert (Version: 3.1.0.2)
TOSHIBA Internal Modem Region Select Utility (Version: 2.3.0.01)
Toshiba Online Backup (Version: 1.2.0.35)
TOSHIBA PC Health Monitor (Version: 1.4.1.0)
Toshiba Quality Application (Version: 1.001.0000)
TOSHIBA Recovery Media Creator (Version: 2.1.0.2)
TOSHIBA Service Station (Version: 2.1.33)
TOSHIBA Software Modem (Version: 2.2.97)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.09)
TOSHIBA Value Added Package (Version: 1.2.26)
TOSHIBA Web Camera Application (Version: 1.1.1.4)
ToshibaRegistration (Version: 1.0.3)
TrayApp (Version: 140.0.212.000)
VSO Image Resizer 4.0.2.5 (Version: 4.0.2.5)
WebReg (Version: 140.0.212.017)
WebTablet IE Plugin (Version: 1.1.0.7)
WebTablet Netscape Plugin (Version: 1.1.0.5)
WildTangent Games (Version: 1.0.0.71)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 2812.17 MB
Available physical RAM: 2349.8 MB
Total Pagefile: 5622.61 MB
Available Pagefile: 5182.11 MB
Total Virtual: 2047.88 MB
Available Virtual: 1954.34 MB

========================= Partitions: =====================================

1 Drive c: (TI103426W0D) (Fixed) (Total:288.71 GB) (Free:107.17 GB) NTFS

========================= Users: ========================================

User accounts for \\EMILY-PC

Administrator ASPNET Emily
Guest

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#8 188

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Posted 07 November 2011 - 10:53 PM

was able to access superantispyware log in safe mode. do I need to copy and paste the results here.

#9 boopme

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Posted 07 November 2011 - 11:12 PM

Only if it found malware other than cookies.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 188

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Posted 08 November 2011 - 09:38 AM

it only found a ton of tracking cookies. Any other options?

#11 boopme

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Posted 08 November 2011 - 11:00 PM

Well I see no malware,, Isuggest doing this and if you still need help to start a new WIN7 topic as I am out of ideas.
How to Run a Startup Repair in Windows 7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 188

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Posted 09 November 2011 - 09:59 PM

ran the repair disk. nothing changed. Thank you for your time and help!!! Will post in the other forum and see if it is a Win 7 issue

#13 boopme

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Posted 09 November 2011 - 10:27 PM

You're welcome. They will know better what to do than I now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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