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HijackThis log


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10 replies to this topic

#1 MRJ2010

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Posted 07 November 2011 - 11:55 AM

Hello - I am new to this so I apologize upfront if I am doing this all wrong. I have been having problems with my Windows Vista computer the last week or so. It will only run so long and then the screen goes black and it shuts down. When I restart, it will tell me the battery is reaching the end of it's usable life (or something to that effect). I rarely use my computer without it being plugged into a power source. I've ran all sorts of scans, etc and am finding nothing to explain why this may be happening. So I tried Hijack This. I have no clue what any of it means though. I believe I am running Windows 7 - I had all sorts of problems with Windows 8 and eventually uninstalled it. Please advise if I need additional information. Thank you!!!1

Edited by Orange Blossom, 07 November 2011 - 02:19 PM.
Edited out release notes for HJT. ~ OB


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#2 Orange Blossom

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Posted 07 November 2011 - 02:20 PM

Hello,

What you posted was not the HJT log but the release notes which I have edited out. That said, we do not use HJT much. Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 MRJ2010

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Posted 07 November 2011 - 06:03 PM

Thank you Orangeblossom! I hope I got this right this time!

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19154
Run by Christy at 13:56:24 on 2011-11-07
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1917.931 [GMT -6:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\ATI\WebPAM\jetty\extra\win32\Wrapper.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Windows\System32\svchost.exe -k HPZ12
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\Program Files\ATI\WebPAM\_jvm\bin\java.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\PSIService.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10w_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\taskeng.exe
C:\Users\Christy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\H0OGD6NY\Defogger[1].exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.yahoo.com/
uSearch Bar = Preserve
uWindow Title = Internet Explorer provided by Dell
mStart Page = hxxp://search.myheritage.com
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://toolbar.inbox.com/search/ie.aspx?tbid=80227
mCustomizeSearch = hxxp://toolbar.inbox.com/help/sa_customize.aspx?tbid=80227
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: MHTBPos00 Class: {0c37b053-fd68-456a-82e1-d788ee342e6f} - c:\program files\family toolbar\tbcore3.dll
BHO: : {1cb20bf0-bbae-40a7-93f4-6435ff3d0411} - c:\progra~1\crawler\toolbar\ctbr.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: : {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: &Crawler Toolbar: {4b3803ea-5230-4dc3-a7fc-33638f3d3542} - c:\progra~1\crawler\toolbar\ctbr.dll
TB: Family Toolbar: {fd2fd708-1f6f-4b68-b141-c5778f0c19bb} - c:\program files\family toolbar\tbcore3.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [syscrtUI] rundll32.exe "c:\users\christy\appdata\local\userapirpl\syscrtUI.dll",AcroGLInit uniMousePort
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [pccguide.exe] "c:\program files\trend micro\internet security 14\pccguide.exe"
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Nikon Transfer Monitor] c:\program files\common files\nikon\monitor\NkMonitor.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Monitor] "c:\program files\leapfrog\leapfrog connect\Monitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
LSP: c:\windows\system32\wpclsp.dll
Trusted Zone: facebook.com\www
Trusted Zone: mozilla.com\support
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: Interfaces\{BEC45197-C6B0-463B-BFAD-7506F57421C9} : NameServer = 69.78.96.14 66.174.95.44
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\progra~1\inboxt~1\Inbox.dll
Handler: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - c:\progra~1\crawler\toolbar\ctbr.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
.
============= SERVICES / DRIVERS ===============
.
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-2-28 73728]
R2 ATIWebPAM;ATI WebPAM;c:\program files\ati\webpam\jetty\extra\win32\Wrapper.exe [2003-9-29 110592]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-7-25 21504]
R2 Tmntsrv;Trend Micro Real-time Service;c:\progra~1\trendm~1\intern~1\Tmntsrv.exe [2007-8-27 345432]
R2 TmPfw;Trend Micro Personal Firewall;c:\progra~1\trendm~1\intern~1\TmPfw.exe [2007-8-27 923216]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2008-2-28 36368]
R2 tmproxy;Trend Micro Proxy Service;c:\progra~1\trendm~1\intern~1\tmproxy.exe [2007-8-27 566872]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2009-8-7 92008]
R3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]
R3 tmcfw;Trend Micro Common Firewall Service;c:\windows\system32\drivers\TM_CFW.sys [2008-2-28 280392]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-27 135664]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-2-28 30192]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-12-27 135664]
.
=============== Created Last 30 ================
.
2011-11-07 16:12:02 388096 ----a-r- c:\users\christy\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-11-07 11:31:38 -------- d-----w- c:\users\christy\appdata\local\ElevatedDiagnostics
2011-11-07 11:01:35 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{3b9230a6-75f0-4b03-8670-af1baa97bf3c}\offreg.dll
2011-11-06 16:02:51 -------- d-----w- c:\users\christy\appdata\roaming\DataSafeOnline
2011-11-05 17:54:41 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{3b9230a6-75f0-4b03-8670-af1baa97bf3c}\mpengine.dll
2011-11-04 19:25:36 -------- d-----w- c:\windows\system32\spybackup
2011-10-26 09:29:12 6144 ----a-w- c:\program files\internet explorer\iecompat.dll
2011-10-13 19:41:19 293376 ----a-w- c:\windows\system32\psisdecd.dll
2011-10-13 19:41:18 69632 ----a-w- c:\windows\system32\Mpeg2Data.ax
2011-10-13 19:41:18 217088 ----a-w- c:\windows\system32\psisrndr.ax
2011-10-13 19:41:17 57856 ----a-w- c:\windows\system32\MSDvbNP.ax
2011-10-13 19:41:05 2043392 ----a-w- c:\windows\system32\win32k.sys
2011-10-13 19:39:35 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-10-13 19:39:20 238080 ----a-w- c:\windows\system32\oleacc.dll
2011-10-13 19:39:19 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-10-13 19:39:19 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-10-13 19:39:19 4096 ----a-w- c:\windows\system32\oleaccrc.dll
.
==================== Find3M ====================
.
2011-09-30 23:06:24 916480 ----a-w- c:\windows\system32\wininet.dll
2011-09-30 23:02:06 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-09-30 23:01:51 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-09-30 23:01:34 71680 ----a-w- c:\windows\system32\iesetup.dll
2011-09-30 23:01:34 109056 ----a-w- c:\windows\system32\iesysprep.dll
2011-09-30 22:07:25 385024 ----a-w- c:\windows\system32\html.iec
2011-09-30 21:29:54 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2011-09-30 21:28:36 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-09-04 14:18:39 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
.
============= FINISH: 13:59:12.19 ===============

Attached Files



#4 HelpBot

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Posted 12 November 2011 - 12:00 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


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#5 MRJ2010

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Posted 13 November 2011 - 10:40 AM

Yes I am still in need of assistance. I have an anti-virus program that says it is working fine, but whenever a new window is opened, it tells me it cannot rate the site I am accessing (Trend Micro PC - cillin is the anti-virus program I have). Also I am now getting a pop-up that says "Dell support Center has stopped working". Whenever I run a search engine (google) I will click on a link but 95% of the time it redirects me to another unrelated site. My computer was turning itself completely off when I was in the middle of something but that seems to have stopped after I did something in safe-mode (no idea what). I hope this is of help. If more specific information is needed please let me know. Thank you!

#6 MRJ2010

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Posted 13 November 2011 - 12:33 PM

Here are the DDS and Attach Logs. I tried running the GMER scan again but my computer froze on me twice. I do have all original CD/DVD's that came with my computer.

Attached Files



#7 nasdaq

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Posted 14 November 2011 - 11:15 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
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Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

IMPORTANT....

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Do not install any other programs until this if fixed.


How to : Disable Anti-virus and Firewall...
http://www.bleepingcomputer.com/forums/topic114351.html

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt
Note:
Do not mouse click ComboFix's window while it's running. That may cause it to stall


Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html

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Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Pleasepost the logs and let me know if the problem persists.

#8 MRJ2010

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Posted 15 November 2011 - 10:08 PM

Hello Nasdaq I appreciate your help. I've attached the log reports from the ComboFix and Security Check. Hopefully what I've done will correct any problems I am having. Is it safe to delete all of the programs I've downloaded throughout this process to my desktop or do you advise that I keep them? Again thank you!!!

Attached Files



#9 nasdaq

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Posted 16 November 2011 - 08:34 AM

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:
  • Download the latest version of Java SE Runtime Environment 6 Update 27.
  • In the box labeled "Java Platform, Standard Edition", click the "Download JRE" button to the right.
  • In the Window that opens, select Windows (or Windows x64), and check the "agree" box and click "Continue".
  • Click on the link to download Windows Offline Installation and save to your Desktop.
  • Then from your Desktop double-click on jre-6u27-windows-i586.exe that you have downloaded to install the newest version.

    For the x64 bit version download this on jre-6u27-windows-x64.exe). Make sure you download the correct version.

    - Note: If you are running Vista or Windows 7, you may need to right-click on the installation file and select Run as Administrator.

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ SE Runtime Environment 6

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Critical vulnerabilities have been identified in Adobe Flash Player 10.3.183.10 and earlier versions... being exploited in the wild in active targeted attacks... update to Adobe Adobe Flash Player 11.0.1.152

Flash Player 11.0.1.152

On the top of the page you will be given an opportunity to download the version for your operating system.
Make sure you select appropriate version.

You will also have an option to install the Free! McAfee Security Scan Plus Un-check the box if you are NOT using McAfee's virus protection software.
===

Get the latest version of the Adobe Reader.
http://get.adobe.com/reader/
Before your download I suggest you unckeck the box on the top right "Include in your download" this is not required. While the installation is in progress you can also deny the installation of any other programs that may be suggested.

When installed remove your old version of the Reader using the Add/Remove Programs applet if present.
===

If all is well:

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

Delete the other tools we used.

Surf Safely, and Think Prevention!
===

#10 MRJ2010

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Posted 18 November 2011 - 01:31 PM

Thank you so much for your help! I really appreciate it!

#11 nasdaq

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Posted 18 November 2011 - 02:08 PM

Glad we could help.




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