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Infected with big screen and limited functionality


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7 replies to this topic

#1 AspenLeaves

AspenLeaves

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  • Local time:04:11 AM

Posted 06 November 2011 - 01:01 PM

Hello, I'm fixing my parent's computer. I cannot do my usual things such as Hijack This. I have tried to follow all the steps you have outlined. The DDS is below. The GMER can't run because the resolution is too large on the computer and it won't scroll down past the list of drives. I have the same problem when I was trying to run malwarebytes earlier in the morning. My dad has zone alarm on the computer and it did find a trojan in the email that was cleaned and I've since deleted the email deleted items where it was kept.
Zone Alarm described the trojan like this:
0A25617A-00000B14.EML
Trojan-Spy.HTML.fraud.gen
c:\users\bill\appdata\local\microsoft\windowsmail\local folders\deleteditems
Zone Alarm is running now and rescanning.

But the resolution is still too big even after I rebooted after this virus was "treated."

I did run a hijack this log on Friday and got lots of stuff to take off but I'm not sure which is which. But since then I can't get the pgm to load. I'll attached the log after the DDs.

Other oddities:
When I go into the control panel I do not see an option for adding and removing programs just hardware
I cannot find the firefox download folder
Start up repair won't work when I turn on the computer and it says your computer didn't start normally, it just brings the same window up immediately
When I start in safe mode and go to system restore, it shows me the defintion but the rest of the screen is blank.

Thank you!
You have helped me in the past with other computers so here I am again :)

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_24
Run by BILL at 10:35:31 on 2011-11-06
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3069.2084 [GMT -7:00]
.
AV: ZoneAlarm Antivirus *Enabled/Updated* {DE038A5B-9EDD-18A9-2361-FF7D98D43730}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: ZoneAlarm Anti-Spyware *Enabled/Updated* {65626BBF-B8E7-1727-19D1-C40FE3537D8D}
FW: ZoneAlarm Firewall *Enabled* {E6380B7E-D4B2-19F1-083E-56486607704B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
C:\Program Files\NVIDIA Corporation\Display\NvXDSync.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Program Files\Computer Maintenance\SASCORE.EXE
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\Computer Maintenance\SUPERAntiSpyware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\PROGRA~1\CHECKP~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.crawler.com/homepage.aspx?tbid=60002
uWindow Title =
uSearch Bar = hxxp://www.crawler.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=60002
mLocal Page = c:\programdata\intuit\quicken\inet\common\blank.htm
mSearchAssistant = hxxp://www.crawler.com/search/ie.aspx?tb_id=60002
mCustomizeSearch = hxxp://dnl.crawler.com/support/sa_customize.aspx?TbId=60002
uURLSearchHooks: ZoneAlarm Security Suite Toolbar: {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - c:\program files\zonealarm_security_suite\prxtbZone.dll
mURLSearchHooks: ZoneAlarm Security Suite Toolbar: {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - c:\program files\zonealarm_security_suite\prxtbZone.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: ZoneAlarm Security Suite Toolbar: {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - c:\program files\zonealarm_security_suite\prxtbZone.dll
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: NetAssistant: {e38fa08e-f56a-4169-abf5-5c71e3c153a1} - c:\program files\freeze.com\netassistant\NetAssistant.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: ZoneAlarm Security Suite Toolbar: {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - c:\program files\zonealarm_security_suite\prxtbZone.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
uRun: [SUPERAntiSpyware] c:\program files\computer maintenance\SUPERAntiSpyware.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [PWAgent] c:\program files\password agent\PwAgent.exe
mRun: [Win Washer] c:\program files\webroot\washer\wwDisp.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [ISW] c:\program files\checkpoint\zaforcefield\ForceField.exe /icon="hidden"
mRun: [ZoneAlarm] "c:\program files\checkpoint\zonealarm\zatray.exe"
StartupFolder: c:\users\bill\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)
uPolicies-explorer: TaskbarNoNotification = 1 (0x1)
mPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{27911D39-8C1C-433B-A32E-F63209E0714D} : DhcpNameServer = 192.168.1.1
Notify: !SASWinLogon - c:\program files\computer maintenance\SASWINLO.DLL
SEH: Quick View Plus - ShellExecute Hook: {0cab0400-7395-11d0-a5e5-0020afe2fdd9} - qvphook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\computer maintenance\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\bill\appdata\roaming\mozilla\firefox\profiles\625hsm5a.default\
FF - prefs.js: browser.search.selectedEngine -
FF - prefs.js: browser.startup.homepage - hxxp://www.crawler.com/homepage.aspx?tbid=60002
FF - prefs.js: keyword.URL - hxxp://www.crawler.com/search/dispatcher.aspx?tp=aus&tbid=60002&qkw=
FF - prefs.js: network.proxy.type - 2
FF - component: c:\users\bill\appdata\roaming\mozilla\firefox\profiles\625hsm5a.default\extensions\{3ce45c4f-bfff-4988-9a3c-a75c1f491319}\components\RadioWMPCore.dll
FF - component: c:\users\bill\appdata\roaming\mozilla\firefox\profiles\625hsm5a.default\extensions\{3ce45c4f-bfff-4988-9a3c-a75c1f491319}\components\RadioWMPCoreGecko19.dll
FF - plugin: c:\program files\checkpoint\zaforcefield\trustchecker\bin\npFFApi.dll
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00032.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00132.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00232.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00332.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00432.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00532.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00632.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00732.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00832.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ00932.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ01032.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ01132.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\NPQ01232.DLL
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dv.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dvstreaming.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: ZoneAlarm Security Suite Community Toolbar: {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - %profile%\extensions\{3ce45c4f-bfff-4988-9a3c-a75c1f491319}
FF - Ext: Diccionario de EspaƱol/EspaƱa: es-es@dictionaries.addons.mozilla.org - %profile%\extensions\es-es@dictionaries.addons.mozilla.org
.
============= SERVICES / DRIVERS ===============
.
R1 kl2;kl2;c:\windows\system32\drivers\kl2.sys [2010-10-14 11352]
R1 networx;networx;c:\windows\system32\drivers\networx.sys [2011-5-1 51640]
R1 SASDIFSV;SASDIFSV;c:\program files\computer maintenance\sasdifsv.sys [2011-7-22 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\computer maintenance\SASKUTIL.SYS [2011-7-12 67664]
R2 !SASCORE;SAS Core Service;c:\program files\computer maintenance\SASCore.exe [2011-8-11 116608]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2011-4-12 21504]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2011-7-25 27016]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2011-7-25 493184]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2011-1-7 378984]
R2 wwEngineSvc;Window Washer Engine;c:\program files\webroot\washer\WasherSvc.exe [2011-4-15 618896]
R3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2006-11-2 987648]
R3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2006-11-2 251904]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-17 21744]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S3 wrssweep;Webroots Volume Access Driver;c:\program files\webroot\washer\wrSSweep.sys [2011-5-19 21904]
.
=============== Created Last 30 ================
.
2011-11-06 17:29:42 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{12899bb6-ac5e-4dd9-b566-16762dfdd643}\offreg.dll
2011-11-06 17:18:31 -------- d-----w- c:\users\bill\appdata\roaming\SUPERAntiSpyware.com
2011-11-06 17:17:49 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2011-11-06 17:16:09 -------- d-----w- c:\users\bill\appdata\roaming\Malwarebytes
2011-11-06 17:15:51 -------- d-----w- c:\programdata\Malwarebytes
2011-11-06 17:15:47 22216 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-06 17:13:47 388096 ----a-r- c:\users\bill\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-11-06 17:13:46 -------- d-----w- c:\program files\Computer Maintenance
2011-11-04 22:48:16 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{12899bb6-ac5e-4dd9-b566-16762dfdd643}\mpengine.dll
2011-10-13 19:14:24 69632 ----a-w- c:\windows\system32\Mpeg2Data.ax
2011-10-13 19:14:24 57856 ----a-w- c:\windows\system32\MSDvbNP.ax
2011-10-13 19:14:24 293376 ----a-w- c:\windows\system32\psisdecd.dll
2011-10-13 19:14:24 217088 ----a-w- c:\windows\system32\psisrndr.ax
2011-10-13 19:14:21 2043392 ----a-w- c:\windows\system32\win32k.sys
2011-10-13 19:13:45 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-10-13 19:13:35 563712 ----a-w- c:\windows\system32\oleaut32.dll
2011-10-13 19:13:35 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-10-13 19:13:35 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2011-10-13 19:13:35 238080 ----a-w- c:\windows\system32\oleacc.dll
2011-10-09 03:45:55 103784 ----a-w- c:\users\bill\GoToAssistDownloadHelper.exe
2011-10-09 02:58:41 -------- d-----w- c:\program files\Citrix
2011-10-09 02:58:32 -------- d-----w- c:\users\bill\appdata\local\Citrix
.
==================== Find3M ====================
.
2011-09-01 02:35:59 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-09-01 02:28:15 1126912 ----a-w- c:\windows\system32\wininet.dll
2011-09-01 02:22:54 2382848 ----a-w- c:\windows\system32\mshtml.tlb
.
============= FINISH: 10:37:31.09 ===============

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:46:20 AM, on 11/3/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Webroot\Washer\wwDisp.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\CHECKP~1\ZONEAL~1\MAILFR~1\mantispm.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\BILL\Downloads\HijackThis(2).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.crawler.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=60002
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.crawler.com/homepage.aspx?tbid=60002
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60002
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60002
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.crawler.com/search/ie.aspx?tb_id=60002
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://dnl.crawler.com/support/sa_customize.aspx?TbId=60002
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\ProgramData\Intuit\Quicken\Inet\Common\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = 192.168.1.1
R3 - URLSearchHook: ZoneAlarm Security Suite Toolbar - {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - C:\Program Files\ZoneAlarm_Security_Suite\prxtbZone.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: ZoneAlarm Security Suite - {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - C:\Program Files\ZoneAlarm_Security_Suite\prxtbZone.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: NetAssistantBHO - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - C:\Program Files\Freeze.com\NetAssistant\NetAssistant.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: ZoneAlarm Security Suite Toolbar - {3ce45c4f-bfff-4988-9a3c-a75c1f491319} - C:\Program Files\ZoneAlarm_Security_Suite\prxtbZone.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [PWAgent] C:\Program Files\Password Agent\PwAgent.exe
O4 - HKLM\..\Run: [Win Washer] C:\Program Files\Webroot\Washer\wwDisp.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ISW] C:\Program Files\CheckPoint\ZAForceField\ForceField.exe /icon="hidden"
O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe"
O4 - HKUS\S-1-5-20\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'NETWORK SERVICE')
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O23 - Service: ZoneAlarm Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe
O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 5785 bytes


Other things I find odd...

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#2 HelpBot

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Posted 11 November 2011 - 01:05 PM

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#3 AspenLeaves

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Posted 12 November 2011 - 10:28 AM

All I know is it is a Windows Vista Operating System. I'm rather certain we have the original windows CD. The video graphic is still on the highest resolution and not permitting me to run gmer.

#4 m0le

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Posted 13 November 2011 - 08:56 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

----------------------------------------------

Can you try running MBAM

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#5 AspenLeaves

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Posted 16 November 2011 - 11:24 PM

Hi! I can't run MBAM - the screen is too big and it doesn't have an option to scroll down so I can get it to start scan unless you know the keyboard shortcut for it. Today, it started okay, but when I went to the internet to redownload MBAM on it - all three browsers (IE, Firefox, and Opera froze. It was in normal view. I then went to get my computer and usb, when I returned 10 minutes later the computer crashed and rebooted itself. Four reboots later the screen is still SUPER big. I went to the control panel to eliminate start up programs but I can't figure out how to get the resolution bigger. Normally, there's an appearance and personalization tab in the control panel but it has disappeared. I'll look for his original Windows disks. I normally can fix these things but not this one.

Wait, I can run MBAM if I right click and scan the items. But I can't change the settings and then run it.

Edited by AspenLeaves, 16 November 2011 - 11:44 PM.


#6 m0le

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Posted 17 November 2011 - 05:26 PM

I wonder if the system is booting into VGA mode.

Reboot the machine but when you see the loading screen tap F8 gently over and over. This should give you a screen which you may recognise as the Safe Mode selection screen. Look for something like Boot into VGA mode, select it and allow the machine to boot fully.

When you are there you should be able to change the resolution to something like 800 × 600 or 1024 × 768. Microsoft show the process here

Then reboot into normal mode
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#7 m0le

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Posted 21 November 2011 - 09:17 PM

Hi,

I have not had a reply from you for 5 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#8 m0le

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Posted 22 November 2011 - 08:35 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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