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I think I have the Google Redirect Virus


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10 replies to this topic

#1 Xian

Xian

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Posted 06 November 2011 - 10:13 AM

I posted a thread in the Am I Infected? forum and was advised to post here. The current symptom is on my wife's computer, anytime we go to google in IE (IE8, WinXPsp3) we get redirected to google.co.uk or google.lt. Previously this was affecting IE and Firefox, but I ran Combofix (*BEFORE* I found this forum or the instruction to not do so; I now know this was a mistake) which found infections in winlogon.exe and explorer.exe and claimed to have resolved them. We were problem-free for about 10 days but now IE is experiencing the redirecting again.

I have followed all of the instructions in the Preparation Guide. Here are my logs.

Thank you for your assistance!

--
Christian

.
DDS (Ver_2011-08-26.01) - NTFSx86 
Internet Explorer: 8.0.6001.18702
Run by Tracie at 1:17:33 on 2011-11-06
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.1851.1207 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\Administrator\My Documents\Downloads\Defogger.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [googletalk] "c:\program files\google\google talk\googletalk.exe" /autostart
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
StartupFolder: c:\docume~1\admini~1\startm~1\programs\startup\magicd~1.lnk - c:\program files\magicdisc\MagicDisc.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
TCP: DhcpNameServer = 192.168.46.1
TCP: Interfaces\{262EBFE5-3C3B-4569-9D61-4763C2BE2B1E} : DhcpNameServer = 192.168.46.1
TCP: Interfaces\{A1BEE089-1C87-4C1F-8DB2-E6C1C8FE2180} : DhcpNameServer = 192.168.0.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\administrator\application data\mozilla\firefox\profiles\i3akn2c9.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\java\jre1.5.0_11\bin\NPJPI150_11.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npicaN.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: DownloadHelper: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} - %profile%\extensions\{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Yes popups: yespopupsV1@patheticcockroach.com - %profile%\extensions\yespopupsV1@patheticcockroach.com
FF - Ext: Flashblock: {3d7eb24f-2740-49df-8937-200b1cc08f8a} - %profile%\extensions\{3d7eb24f-2740-49df-8937-200b1cc08f8a}
FF - Ext: FxIF: {11483926-db67-4190-91b1-ef20fcec5f33} - %profile%\extensions\{11483926-db67-4190-91b1-ef20fcec5f33}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
============= SERVICES / DRIVERS ===============
.
R0 05907852;05907852 Boot Guard Driver;c:\windows\system32\drivers\05907852.sys [2011-1-20 37392]
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 05907851;05907851;c:\windows\system32\drivers\05907851.sys [2011-1-20 128016]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 230608]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 40016]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-7-11 295248]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165648]
R1 MpKsl23742555;MpKsl23742555;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{2c6250ce-1033-4a6d-b066-423e6768afb1}\MpKsl23742555.sys [2011-11-6 28752]
R1 vcdrom;Virtual CD-ROM Device Driver;c:\windows\system32\drivers\VCdRom.sys [2001-12-19 8576]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 PStrip;PSTRIP;c:\windows\system32\drivers\pstrip.sys [2007-7-14 27992]
R2 UNS;Intel(R) Management & Security Application User Notification Service;c:\program files\intel\intel(r) management engine components\uns\UNS.exe [2010-7-12 2320920]
R3 IntcDAud;Intel(R) Display Audio;c:\windows\system32\drivers\IntcDAud.sys [2010-7-12 205824]
S1 MpKsl1e40fd31;MpKsl1e40fd31;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d443a99f-2a33-424a-8c78-410c81d99963}\mpksl1e40fd31.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{d443a99f-2a33-424a-8c78-410c81d99963}\MpKsl1e40fd31.sys [?]
S1 MpKsl4d371dc2;MpKsl4d371dc2;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{3667bfdf-569f-4ca6-96d1-62948299ccc7}\mpksl4d371dc2.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{3667bfdf-569f-4ca6-96d1-62948299ccc7}\MpKsl4d371dc2.sys [?]
S3 08d7;08d7;\??\c:\windows\system32\08d7.sys --> c:\windows\system32\08d7.sys [?]
S3 14c4;14c4;\??\c:\windows\system32\14c4.sys --> c:\windows\system32\14c4.sys [?]
S3 18dB;18dB;\??\c:\windows\system32\18db.sys --> c:\windows\system32\18dB.sys [?]
S3 1957;1957;\??\c:\windows\system32\1957.sys --> c:\windows\system32\1957.sys [?]
S3 22aD;22aD;\??\c:\windows\system32\22ad.sys --> c:\windows\system32\22aD.sys [?]
S3 2da3;2da3;\??\c:\windows\system32\2da3.sys --> c:\windows\system32\2da3.sys [?]
S3 2e23;2e23;\??\c:\windows\system32\2e23.sys --> c:\windows\system32\2e23.sys [?]
S3 3068;3068;\??\c:\windows\system32\3068.sys --> c:\windows\system32\3068.sys [?]
S3 6245;6245;\??\c:\windows\system32\6245.sys --> c:\windows\system32\6245.sys [?]
S3 70410;70410;\??\c:\windows\system32\70410.sys --> c:\windows\system32\70410.sys [?]
S3 7f06;7f06;\??\c:\windows\system32\7f06.sys --> c:\windows\system32\7f06.sys [?]
S3 a439;a439;\??\c:\windows\system32\a439.sys --> c:\windows\system32\a439.sys [?]
S3 a6c8;a6c8;\??\c:\windows\system32\a6c8.sys --> c:\windows\system32\a6c8.sys [?]
S3 a8812;a8812;\??\c:\windows\system32\a8812.sys --> c:\windows\system32\a8812.sys [?]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2010-7-12 1691480]
S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2009-12-18 11336]
S3 d762;d762;\??\c:\windows\system32\d762.sys --> c:\windows\system32\d762.sys [?]
S3 d934;d934;\??\c:\windows\system32\d934.sys --> c:\windows\system32\d934.sys [?]
S3 f74C;f74C;\??\c:\windows\system32\f74c.sys --> c:\windows\system32\f74C.sys [?]
S3 f9211;f9211;\??\c:\windows\system32\f9211.sys --> c:\windows\system32\f9211.sys [?]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 pwdrvio;pwdrvio;c:\windows\system32\pwdrvio.sys [2010-7-12 16472]
S3 pwdspio;pwdspio;c:\windows\system32\pwdspio.sys [2010-7-12 11104]
S3 SwitchBoard;Adobe SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
.
=============== Created Last 30 ================
.
2011-11-06 06:11:39	28752	----a-w-	c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{2c6250ce-1033-4a6d-b066-423e6768afb1}\MpKsl23742555.sys
2011-11-06 06:11:29	56200	----a-w-	c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{2c6250ce-1033-4a6d-b066-423e6768afb1}\offreg.dll
2011-11-04 22:19:35	6668624	----a-w-	c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{2c6250ce-1033-4a6d-b066-423e6768afb1}\mpengine.dll
2011-10-27 22:06:30	--------	d-sha-r-	C:\cmdcons
2011-10-27 22:04:54	98816	----a-w-	c:\windows\sed.exe
2011-10-27 22:04:54	518144	----a-w-	c:\windows\SWREG.exe
2011-10-27 22:04:54	256000	----a-w-	c:\windows\PEV.exe
2011-10-27 22:04:54	208896	----a-w-	c:\windows\MBR.exe
2011-10-21 03:26:52	--------	d-----w-	c:\documents and settings\administrator\Beats Antique
.
==================== Find3M  ====================
.
2011-10-07 12:52:09	414368	----a-w-	c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-07 11:23:48	230608	----a-w-	c:\windows\system32\drivers\avgldx86.sys
2011-09-26 16:41:20	611328	----a-w-	c:\windows\system32\uiautomationcore.dll
2011-09-26 16:41:20	220160	----a-w-	c:\windows\system32\oleacc.dll
2011-09-26 16:41:14	20480	----a-w-	c:\windows\system32\oleaccrc.dll
2011-09-13 11:30:10	32592	----a-w-	c:\windows\system32\drivers\avgrkx86.sys
2011-09-09 09:12:13	599040	----a-w-	c:\windows\system32\crypt32.dll
2011-09-06 13:20:51	1858944	----a-w-	c:\windows\system32\win32k.sys
2011-08-22 23:48:55	916480	----a-w-	c:\windows\system32\wininet.dll
2011-08-22 23:48:54	43520	----a-w-	c:\windows\system32\licmgr10.dll
2011-08-22 23:48:54	1469440	------w-	c:\windows\system32\inetcpl.cpl
2011-08-22 11:56:39	385024	----a-w-	c:\windows\system32\html.iec
2011-08-17 13:49:54	138496	----a-w-	c:\windows\system32\drivers\afd.sys
.
============= FINISH:  1:18:59.62 ===============


EDIT: Update! I was just now redirected on the same computer in Firefox while trying to open this forum. I was in the BleepingComputer website and clicked on Forums then clicked on Virus, Trojan... in the security section and was redirected to a different domain (I don't recall which, possibly related to starseeds.com). So this is affecting both of the browsers installed on her computer.

Attached Files


Edited by Xian, 06 November 2011 - 10:29 AM.


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#2 fireman4it

fireman4it

    Bleepin' Fireman


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Posted 06 November 2011 - 11:57 AM

Hello Xian,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

  • Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.



1.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

2.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
TdssKiller log
Combofix.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 Xian

Xian
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Posted 06 November 2011 - 12:36 PM

Hi, fireman4it. Thanks for the quick response!

I have attached the TDSSkiller and ComboFix logs. At the moment I am not experiencing any redirection.

--
Christian

Attached Files



#4 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,512 posts
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  • Local time:10:44 AM

Posted 06 November 2011 - 12:56 PM

Hello,

Looks like we got the main infection. Lets do a little cleanup and a few other scans to make sure nothing is left over.


1.
I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either AVG Anti-Virus Free Edition 2012 or Microsoft Security Essentials .


2.
We need to run a CFScript.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the codebox below into it:

Driver::
MpKsl1e40fd31
MpKsl4d371dc2
08d7
14c4
18dB
1957
22aD
2da3
2e23
3068
6245
70410
7f06
a439
a6c8
a8812
d762
d934
f74C
f9211


Save this as CFScript.txt, in the same location as ComboFix.exe


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.


3.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.


4.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Things to include in your next reply::
Combofix.txt
MBAM log
Eset log
How is your machine running now?

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#5 Xian

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Posted 06 November 2011 - 03:43 PM

Well, I messed up on the ESET scan. I allowed it to close before I exported logs. However, it stated no threats were found. Since the scan took a couple hours, I decided to reply now with the new ComboFix log and the MalwareBytes log. I will reply again when I have the ESET log (I plan on re-running it after I submit this reply).

MalwareBytes did find one infection (registry key).

You asked me to report on my system's behavior now - both browsers (IE and FF) take much longer to launch than they previously did. It's not super long, maybe 10 or 15 seconds; and after I launch a browser once and then close it, subsequent launches are very quick (3 seconds or less). Still, this slowness on first launch is a new behavior.

Thanks,
Christian

Attached Files


Edited by Xian, 06 November 2011 - 03:45 PM.


#6 fireman4it

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Posted 06 November 2011 - 07:06 PM

Hello,

If it said no threats found with Eset there is no need to re-run it.


1.
Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on Posted Image then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall

    Posted Image

    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall

  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".


2.
Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader 10.1.1 and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • Once the installation is finished, go here: Adobe Update Page and scroll down to UPDATES/PROGRAMS. From there download: Adobe Reader X update - multiple languages and save it to your desktop.
  • Double-click the file AdbeRdrUpd101_all_incr.msp on your desktop to start installing the update and follow the prompts.
  • Once the update is done click Exit.
Your Adobe Reader is now up to date!

3.
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How is your machine running now?

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#7 Xian

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Posted 06 November 2011 - 08:03 PM

I have uninstalled ComboFix and also installed the updated versions of Adobe Reader and JRE. Are there any other follow-up steps that I need to do now? Do we think my wife's computer is ... (dare I say it?) ... healthy?

#8 fireman4it

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Posted 06 November 2011 - 09:26 PM

Hello, Xian.
Congratulations! You now appear clean! :cool:

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

One of the most common questions found when cleaning malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are not practicing Safe Internet, you are not running the proper security software or that your computer's security settings are set too low.

Below I have outlined a series of categories that outline how you can increase the security of your computer to help reduce the chance of being infected again in the future.

Do not use P2P programs
Peer-to-peer or file-sharing programs (such as uTorrent, Limewire and Bitorrent) are probably the primary route of infection nowadays. These programs allow file sharing between users as the name(s) suggest. It is almost impossible to know whether the file you’re downloading through P2P programs is safe.

It is therefore possible to be infected by downloading infected files via peer-to-peer programs and so I recommend that you do not use these programs. Should you wish to use them, they must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

In addition, P2P programs facilitate cyber crime and help distribute pirated software, movies and other illegal material.

Practice Safe Internet
Another one of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will.

Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know who is themselves infected with malware which is trying to infect everyone in their address book. A key thing to look out for here is: does the email sound as though it’s from the person you know? Often, the email may simply have a web link or a “Run this file to make your PC run fast” message in it.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of pop-ups, or Foistware, you should read this article: Foistware, And how to avoid it.
    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you, or will download a file to your PC without your knowledge. You can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake. DO NOT click on these windows, instead close them by finding the open window on your http://en.wikipedia.org/wiki/Taskbar#Screenshots '>Taskbar, right click and chose close.
  • Do not visit pornographic websites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do, as this can often form part of their funding.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link you should message back to the person asking if it is legit.
  • Stay away from Warez and Crack sites! As with Peer-2-Peer programs, in addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
    Sometimes even legitimate programs will try to bundle extra, unwanted, software with the program you want - this is done to raise money for the program. Be sure to untick any boxes which may indicate that other programs will be downloaded.

Keep Windows up-to-date
Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure.

  • Windows XP users
    You should visit Windows Update to check for the latest updates to your system. The latest service pack (SP3) can be obtained directly from Microsoft here.
  • Windows Vista users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP2) can be obtained directly from Microsoft here.
  • Windows 7 users
    You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here


Keep your browser secure
Most modern browsers have come on in leaps and bounds with their inbuilt, default security. The best way to keep your browser secure nowadays is simply to keep it up-to-date.

The latest versions of the three common browsers can be found below:

Use an AntiVirus Software
It is very important that your computer has an up-to-date anti-virus software on it which has a real-time agent running. This alone can save you a lot of trouble with malware in the future.
See this link for a listing of some online & their stand-alone antivirus programs: Virus, Spyware, and Malware Protection and Removal Resources, a couple of free Anti-Virus programs you may be interested in are Microsoft Security Essentials and Avast.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Make sure your applications have all of their updates
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Use a Firewall
I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

All versions of Windows starting from XP have an in-built firewall. With Windows XP this firewall will protect you from incoming traffic (i.e. hackers). Starting with Windows Vista, the firewall was beefed up to also protect you against outgoing traffic (i.e. malicious programs installed on your machine should be blocked from sending data, such as your bank details and passwords, out).

In addition, if you connect to the internet via a router, this will normally have a firewall in-built.
Some people will recommend installing a different firewall (instead of the Windows’ built one), this is personal choice, but the message is to definitely have one!
For a tutorial on Firewalls and a listing of some available ones see this link:
Understanding and Using Firewalls

Install an Anti-Malware program
Recommended, and free, Anti-Malware programs are Malwarebytes Anti-Malware, SuperAntiSpyware.

You should regularly (perhaps once a week) scan your computer with an Anti-Malware program just as you would with an antivirus software.

Install SpywareBlaster
SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. Note that the more modern browsers will have some form of this functionality built-in.

A tutorial on installing & using this product can be found here: Using SpywareBlaster to protect your computer from Spyware and Malware


Update all these programs regularly
Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

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#9 fireman4it

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Posted 09 November 2011 - 08:48 AM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 2-3 days the topic will need to be closed.

Thanks for understanding :)

With Regards,
fireman4it

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#10 Xian

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Posted 09 November 2011 - 11:38 AM

My apologies for the delay in replying. Life got in the way for a short bit.

I have followed all of the instructions in your previous post (OTC, Windows Update, Updated browsers, updated antivirus, and installed anti-malware, and firewall is enabled in the PC as well as on the router). I really appreciate your expert assistance. Thank you!!!!!

#11 fireman4it

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Posted 09 November 2011 - 01:50 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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