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Tidserv Trojan


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17 replies to this topic

#1 alioisme

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Posted 05 November 2011 - 06:22 PM

Norton is telling me I have a Trojan called Tidserv that requires manual extraction. Unfortunately Norton's suggested fix doesn't work. It tells me to download and use FixTDSS, but when I try and use then it restarts my computer, and when i log back in it says it encounters and error and doesn't scan anything. From reading other posts I saw that I should use this tdsskiller program, but it doesn't find anything.

My browser keeps getting redirected whenever I use search engines, when I go to certain websites using Firefox it causes me to go to some cellphone version of them. I also get warnings that Tojan.Gen.2 is getting blocked all the time, maybe every 10-20 minutes. It also causes PING.EXE to start up on its own and suck up all of my processing power about once a minute, only while I'm using an internet browser I think. I've deleted PING.EXE because I couldn't stand it anymore, even though Norton and Malware Bytes scans said there was nothing wrong with it. But when I try and change users my computer screen goes black and just freezes while the hard drive or somethign works like mad. And when I restart it, it gives me a blue error screen when I try and reboot forcing me to reset again, and then it does this hard drive fixing thing that forces me to go back to a previous hard drive state when PING.EXE is back.

Also, I can't start Window's Firewall. If I try to in the control panel it says I run into error code 0x8007042c. If I try to in the 'local services' thing it says i hit error 1068: The dependency service of group failed to start. it look at its dependencies, there were 2; the base Filtering Engine, which was in the 'local service' thing and was on, and the other was the "Windows Firewall Authorization Driver", and I have no idea where that is.

This whole situation is ridiculously frustrating, I want to kill whoever made this retarded virus.

Thanks in advance for any help you can offer.

Edited by alioisme, 05 November 2011 - 06:32 PM.


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#2 CatByte

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Posted 05 November 2011 - 07:19 PM

Hi,

Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#3 boopme

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Posted 05 November 2011 - 07:29 PM

Hello, just letting you know I moved this topic to Here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.

Please remember to click the Watch Topic button at the top right and select Immediate Notification so you do not miss any replies now that you were moved.
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#4 alioisme

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Posted 05 November 2011 - 08:16 PM

Thank's for your help! I am in your hands!

Attached Files



#5 CatByte

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Posted 05 November 2011 - 08:23 PM

Hi

Please do the following:

Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • Press Start Scan
    • Only if Malicious objects are found then ensure Cure is selected
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)


NEXT



Refer to the ComboFix User's Guide

  • Download ComboFix from one of these locations:

    Link 1
    Link 2

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.


    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------


NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

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#6 alioisme

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Posted 05 November 2011 - 09:14 PM

The TDSSkiller program didn't come up with any results so nothing to attach for it.

Thank you for responding so quickly, I was imagining that this would be a much slower process!

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#7 alioisme

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Posted 05 November 2011 - 09:17 PM

Woo hoo! My browser problems are gone and Norton isn't making a million announcements a minute any more! I think you fixed it!

Edited by alioisme, 05 November 2011 - 09:18 PM.


#8 alioisme

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Posted 05 November 2011 - 09:35 PM

My computer is doing something else weird now though. I've already restarted it once and it hasn't stopped this. What it's doing is every couple of seconds the "system" thing listed in the resource manager jumps up to about 50% of my total processing power, and then drops again. And I don't remember its description being "NT Kernal & System" before.

#9 CatByte

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Posted 06 November 2011 - 07:29 AM

yes, we still have a few scans to run

Please do the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#10 alioisme

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Posted 06 November 2011 - 11:01 AM

The following is the results from the Malware bytes scan, but it found nothing. The ESETSCAN is attached, that did find and resolve threats.

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8096

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

11/6/2011 9:12:27 AM
mbam-log-2011-11-06 (09-12-27).txt

Scan type: Quick scan
Objects scanned: 199538
Time elapsed: 3 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Attached Files


Edited by alioisme, 06 November 2011 - 11:01 AM.


#11 CatByte

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Posted 06 November 2011 - 11:35 AM

Hi,

Please do the following:

Visit ADOBE and download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Posted Image Your Java is out of date.
Java™ 6 Update 22 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now.
An update should begin; > follow the prompts.


Clear Java cache

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) If you do not see the icon, look to your left and click 'Switch to Classic View'.
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT


Please post a fresh DDS Log and a fresh aswMBR log and describe how the computer is running now and if there are any outstanding issues

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#12 alioisme

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Posted 06 November 2011 - 11:56 AM

Everything seems to be working perfectly, thank you so much for all your assistance, you've been incredibly helpful!

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#13 CatByte

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Posted 06 November 2011 - 12:54 PM

Hi,

that was the previous aswMBR log, can you please re-run the program and post a fresh log, thanks

Edited by CatByte, 06 November 2011 - 12:54 PM.

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#14 alioisme

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Posted 06 November 2011 - 08:54 PM

ok, here it is.

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#15 CatByte

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Posted 06 November 2011 - 09:10 PM

Hi

Just some housekeeping to do now,

Please do the following:


You can delete the TDSSKiller, DDS and aswMBR logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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