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I have gen:vaniant.kazy.41420 on system


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10 replies to this topic

#1 starlight5

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Posted 05 November 2011 - 05:39 PM

Bitdefender can not delete it.

how can I get rid of it

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#2 boopme

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Posted 05 November 2011 - 07:59 PM

Hello and welcome. Lets run these,, if you have run something either post it's log or run again,thanks.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware




I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.

Edited by boopme, 05 November 2011 - 08:00 PM.

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#3 starlight5

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Posted 05 November 2011 - 10:05 PM

GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-11-05 18:12:48
Windows 5.1.2600 Service Pack 2 Harddisk0\DR0 -> \Device\Scsi\nvgts1Port2Path0Target0Lun0 WDC_WD32 rev.01.0
Running: erfpj2ml.exe; Driver: C:\DOCUME~1\mary\LOCALS~1\Temp\fwtorkow.sys


---- System - GMER 1.0.15 ----

SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwAllocateVirtualMemory [0xAB2E8AE4]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwAssignProcessToJobObject [0xAB2E8E4E]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwConnectPort [0xAB2EA13E]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwCreateFile [0xAB2E9868]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwCreateKey [0xAB2EA5C6]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwCreateProcess [0xAB2E8F98]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwCreateProcessEx [0xAB2E901A]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwCreateSection [0xAB2E968C]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwCreateThread [0xAB2E86E6]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwDeviceIoControlFile [0xAB2EA6C6]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwDuplicateObject [0xAB2ED2F4]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwFsControlFile [0xAB2EA804]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwLoadDriver [0xAB2EB25C]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwOpenFile [0xAB2E977C]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwOpenProcess [0xAB2ED046]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwOpenSection [0xAB2E95AC]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwOpenThread [0xAB2ED174]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwProtectVirtualMemory [0xAB2E89E2]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwQueueApcThread [0xAB2E8EF0]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwReplaceKey [0xAB2EADBE]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwRequestPort [0xAB2EA1CE]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwRequestWaitReplyPort [0xAB2E9F6A]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwRestoreKey [0xAB2EAE2E]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwSecureConnectPort [0xAB2EA374]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwSetContextThread [0xAB2E87D6]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwSetSecurityObject [0xAB2EAD4E]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwSetSystemInformation [0xAB2E8BE8]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwSuspendProcess [0xAB2E8944]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwSuspendThread [0xAB2E88A6]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwSystemDebugControl [0xAB2E8DAC]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwTerminateProcess [0xAB2ECFB6]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwTerminateThread [0xAB2ED402]
SSDT \??\C:\Program Files\BitDefender\BitDefender 2010\bdselfpr.sys (BitDefender Self Protection Driver/BitDefender) ZwWriteVirtualMemory [0xAB2E85E4]

Code \??\C:\DOCUME~1\mary\LOCALS~1\Temp\catchme.sys pIofCallDriver

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwCallbackReturn + 2F58 80503D2C 4 Bytes CALL A6FB6BBC
.text ntkrnlpa.exe!ZwCallbackReturn + 2F8C 80503D60 12 Bytes [44, 89, 2E, AB, A6, 88, 2E, ...] {INC ESP; MOV [ESI], EBP; STOSD ; CMPSB ; MOV [ESI], CH; STOSD ; LODSB ; LEA EBP, [ESI]; STOSD }
.text C:\WINDOWS\system32\DRIVERS\nv4_mini.sys section is writeable [0xB6CFA3A0, 0x59FFE5, 0xE8000020]
? C:\WINDOWS\system32\Drivers\PROCEXP113.SYS The system cannot find the file specified. !
? C:\DOCUME~1\mary\LOCALS~1\Temp\catchme.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Mozilla Firefox\plugin-container.exe[1180] USER32.dll!TrackPopupMenu 77D94F16 5 Bytes JMP 10407D29 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)
.text C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe[1864] kernel32.dll!CreateThread + 1A 7C810661 4 Bytes CALL 0044C909 C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe (IObit Malware Fighter Service/IObit)
.text C:\Program Files\Mozilla Firefox\firefox.exe[4044] ntdll.dll!LdrLoadDll 7C915CBB 5 Bytes JMP 004013F0 C:\Program Files\Mozilla Firefox\firefox.exe (Firefox/Mozilla Corporation)

i ran

gmer here is the log for it and
---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip bdftdif.sys (BitDefender Firewall TDI Filter Driver/BitDefender LLC)
AttachedDevice \Driver\Tcpip \Device\Tcp bdftdif.sys (BitDefender Firewall TDI Filter Driver/BitDefender LLC)
AttachedDevice \Driver\Tcpip \Device\Udp bdftdif.sys (BitDefender Firewall TDI Filter Driver/BitDefender LLC)
AttachedDevice \Driver\Tcpip \Device\RawIp bdftdif.sys (BitDefender Firewall TDI Filter Driver/BitDefender LLC)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----
MiniToolBox by Farbar
Ran by mary (administrator) on 05-11-2011 at 21:23:29
Microsoft Windows XP Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "127.0.0.1"
"network.proxy.http_port", 54061
"network.proxy.type", 2

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection 5"

set address name="Wireless Network Connection 5" source=dhcp
set dns name="Wireless Network Connection 5" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 5" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : starligh-gma1vc

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.ga.comcast.net.



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet

Physical Address. . . . . . . . . : 00-22-68-35-9A-38



Ethernet adapter Wireless Network Connection 5:



Connection-specific DNS Suffix . : hsd1.ga.comcast.net.

Description . . . . . . . . . . . : Belkin Wireless G USB Network Adapter

Physical Address. . . . . . . . . : 00-17-3F-B0-4A-C5

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.196

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Saturday, November 05, 2011 12:28:38 PM

Lease Expires . . . . . . . . . . : Sunday, November 06, 2011 12:28:38 PM

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.47.104, 74.125.47.99, 74.125.47.103, 74.125.47.106
74.125.47.147, 74.125.47.105



Pinging google.com [74.125.157.104] with 32 bytes of data:



Reply from 74.125.157.104: bytes=32 time=13ms TTL=54

Reply from 74.125.157.104: bytes=32 time=13ms TTL=54



Ping statistics for 74.125.157.104:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 13ms, Maximum = 13ms, Average = 13ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.180.149, 209.191.122.70, 67.195.160.76, 72.30.2.43
98.137.149.56



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=39ms TTL=52

Reply from 209.191.122.70: bytes=32 time=41ms TTL=52



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 39ms, Maximum = 41ms, Average = 40ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Reply from 127.0.0.1: bytes=32 time=-2ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 2ms, Maximum = -2ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 22 68 35 9a 38 ...... NVIDIA nForce Networking Controller - Packet Scheduler Miniport
0x10004 ...00 17 3f b0 4a c5 ...... Belkin Wireless G USB Network Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.196 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.196 192.168.0.196 20
192.168.0.0 255.255.255.0 192.168.0.196 192.168.0.196 25
192.168.0.196 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.0.255 255.255.255.255 192.168.0.196 192.168.0.196 25
224.0.0.0 240.0.0.0 192.168.0.196 192.168.0.196 25
255.255.255.255 255.255.255.255 192.168.0.196 2 1
255.255.255.255 255.255.255.255 192.168.0.196 192.168.0.196 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/05/2011 00:35:56 PM) (Source: Application Error) (User: )
Description: Faulting application pev.3xe, version 0.0.0.0, faulting module pev.3xe, version 0.0.0.0, fault address 0x00081dc9.
Processing media-specific event for [pev.3xe!ws!]

Error: (10/29/2011 06:38:14 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 1.9.2.4280, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x0000100b.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (09/24/2011 05:41:38 PM) (Source: Application Error) (User: )
Description: Faulting application plugin-container.exe, version 1.9.2.4262, faulting module ntdll.dll, version 5.1.2600.3520, fault address 0x0000100b.
Processing media-specific event for [plugin-container.exe!ws!]

Error: (09/23/2011 08:34:20 PM) (Source: Application Error) (User: )
Description: Faulting application pev.3xe, version 0.0.0.0, faulting module pev.3xe, version 0.0.0.0, fault address 0x00081dc9.
Processing media-specific event for [pev.3xe!ws!]

Error: (09/16/2011 01:10:15 PM) (Source: Application Error) (User: )
Description: Faulting application adobeupdt32.exe, version 0.0.0.0, faulting module , version 0.0.0.0, fault address 0x00000000.
Processing media-specific event for [adobeupdt32.exe!ws!]

Error: (09/14/2011 00:54:02 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80501001applyactionscmainwindow__onblockingthreatsactioncomplete0security essentialsNILNILNIL

Error: (08/06/2011 10:42:17 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/06/2011 10:42:17 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (08/06/2011 10:36:21 AM) (Source: Application Error) (User: )
Description: Faulting application pev.cfxxe, version 0.0.0.0, faulting module pev.cfxxe, version 0.0.0.0, fault address 0x00081dc9.
Processing media-specific event for [pev.cfxxe!ws!]

Error: (07/29/2011 10:16:58 PM) (Source: Microsoft Security Client) (User: )
Description: mssecurityclientmsseces.exe2.1.1116.00x80240022updatecmainwindow__onsignatureupdatestatus0security essentialsNILNILNIL


System errors:
=============
Error: (11/02/2011 01:17:06 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 04:09:30 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:57 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:56 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:56 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:55 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:55 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:54 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:54 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2

Error: (10/30/2011 02:40:53 PM) (Source: Service Control Manager) (User: )
Description: The ZDPSp50 NDIS Protocol Driver service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (07/19/2011 10:38:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 21906 seconds with 180 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================


Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 9.4.6 (Version: 9.4.6)
Adobe Shockwave Player 11.5 (Version: 11.5.7.609)
Advanced SystemCare 4 (Version: 4.0.1)
Amazon MP3 Downloader 1.0.10
Apple Application Support (Version: 1.3.2)
Apple Mobile Device Support (Version: 3.2.0.47)
Apple Software Update (Version: 2.1.1.116)
BitDefender Antivirus 2010 (Version: 13.0.21)
Bonjour (Version: 2.0.3.0)
Coupon Printer for Windows (Version: 5.0.0.0)
Coupon Printer for Windows (Version: 5.0.0.1)
Desktop Doctor (Version: 2.5.5)
Device Doctor
DriverAgent by eSupport.com
ESET Online Scanner v3
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
Game Booster (Version: 2.2.0.0)
Google Earth (Version: 6.0.3.2197)
Google Update Helper (Version: 1.3.21.79)
IObit Malware Fighter (Version: 1.0)
IObit Toolbar v4.5 (Version: 4.5)
iTunes (Version: 10.0.0.68)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 21 (Version: 6.0.210)
Logitech MouseWare 9.79.1
LogMeIn (Version: 4.1.1578)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
NVIDIA Display Control Panel (Version: 6.14.11.9713)
NVIDIA Drivers (Version: 1.10.62.40)
NVIDIA ForceWare Network Access Manager (Version: 1.00.7325.0)
NVIDIA nView Desktop Manager (Version: 6.14.10.00)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
QuickTime (Version: 7.67.75.0)
Smart Defrag 2 (Version: 2.1)
SUPERAntiSpyware (Version: 4.50.1002)
SweetIM for Messenger 3.3 (Version: 3.3.0007)
SweetIM Toolbar for Internet Explorer 4.0 (Version: 4.0.0004)
The Sims™ 2 Double Deluxe
Vivitar Experience Image Manager
WebFldrs XP (Version: 9.50.5318)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Installer 3.1 (KB893803) (Version: 3.1)
Windows Media Format Runtime
Windows Media Format SDK Hotfix - KB891122
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
ZyDAS IEEE 802.11 b+g Wireless LAN - USB

========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 2942.42 MB
Available physical RAM: 2140.77 MB
Total Pagefile: 4828.9 MB
Available Pagefile: 4198 MB
Total Virtual: 2047.88 MB
Available Virtual: 1990.77 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:127.99 GB) (Free:97.27 GB) NTFS

========================= Users: ========================================

User accounts for \\STARLIGH-GMA1VC

Administrator Guest HelpAssistant
IUSR_STARLIGH-GMA1VC IWAM_STARLIGH-GMA1VC LogMeInRemoteUser
mary SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8094

Windows 5.1.2600 Service Pack 2
Internet Explorer 6.0.2900.2180

11/5/2011 9:32:53 PM
mbam-log-2011-11-05 (21-32-53).txt

Scan type: Quick scan
Objects scanned: 188782
Time elapsed: 2 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

eset log

C:\Qoobox\Quarantine\C\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\o1rlgw5x.default\extensions\{c00870bf-29cd-4b86-bfba-391b3729dfe8}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Documents and Settings\mary\Application Data\Mozilla\Firefox\Profiles\r181w0ab.default\extensions\{c00870bf-29cd-4b86-bfba-391b3729dfe8}\chrome.manifest.vir Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{D75601CD-16C6-43B0-AD42-7B1916850901}\RP335\A0109920.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{D75601CD-16C6-43B0-AD42-7B1916850901}\RP335\A0109921.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined

#4 boopme

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Posted 05 November 2011 - 10:17 PM

By default a full scan will not scan for rootkits so it's recommended to run a deep scan with BitDefender this time and see if the problem persists.

When did you run ComboFix?

Edited by boopme, 05 November 2011 - 10:18 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 starlight5

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Posted 05 November 2011 - 10:21 PM

it is running now deep system scan

#6 starlight5

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Posted 05 November 2011 - 10:24 PM

I ran Combo Fix earlier today before I turned to bleeping computer for help I ran it then I ran Bit defender again to see if it was fixed

#7 boopme

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Posted 05 November 2011 - 10:46 PM

since it is not fixed after Combo we need to know what combo did or did not do..


Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you have.

Let me know if that went well.

Edited by boopme, 05 November 2011 - 10:46 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 starlight5

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Posted 05 November 2011 - 10:57 PM

move to quarantine failed on bitdefender

#9 boopme

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Posted 05 November 2011 - 10:59 PM

OK,best we do the other post then.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 starlight5

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Posted 05 November 2011 - 11:47 PM

i ran those and posted them thanks

#11 boopme

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Posted 06 November 2011 - 12:30 PM

You're welcome!
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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