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Various BSOD crashes


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#1 wicks_10

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Posted 05 November 2011 - 04:48 PM

I have a custom built computer that is running windows 7 64 bit. I get BSOD quite often and I haven't been able to figure out what the cause is. I downloaded blue screen viewer and have attached the errors below. For some reason, there are only 5 listed which is strange because I know I have had this happen way more than that. I also have firefox crashing even more often and I don't know if these two things are related. I have run Check Disk numerous times as well as system file checker. With SFC, I either get an error saying that after XX% of scannning, Windows Resource Protection could not perform the requested operation, or I get an error after the scan is completed saying that it could not fix all the errors. If anyone has any advice, I would appreciate it.

==================================================
Dump File : 110511-31403-01.dmp
Crash Time : 11/5/2011 2:01:14 PM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000021
Parameter 2 : fffff8a0`0ced9000
Parameter 3 : 00000000`00001250
Parameter 4 : 01000000`00001250
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110511-31403-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,712
==================================================

==================================================
Dump File : 103011-31824-01.dmp
Crash Time : 10/30/2011 8:18:57 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`01d17d10
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\103011-31824-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,712
==================================================

==================================================
Dump File : 101711-28922-01.dmp
Crash Time : 10/17/2011 7:59:03 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005002
Parameter 2 : fffff700`01080000
Parameter 3 : 00000000`0000063f
Parameter 4 : 01000640`fffffffe
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101711-28922-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,712
==================================================

==================================================
Dump File : 101611-30186-01.dmp
Crash Time : 10/16/2011 9:05:51 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041287
Parameter 2 : 00000000`00000018
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+104d0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101611-30186-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,712
==================================================

==================================================
Dump File : 101411-39031-01.dmp
Crash Time : 10/14/2011 9:20:02 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`033a1399
Parameter 3 : fffff880`07e28a30
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101411-39031-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 275,712
==================================================

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#2 Broni

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Posted 05 November 2011 - 08:33 PM

A. If you have more than one RAM module installed, try starting/running computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

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#3 wicks_10

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Posted 06 November 2011 - 12:02 AM

Looks like bad RAM. I did take the two cards out individually and ran the windows memory checker and consistently get a bad reading on one of the cards particularly. Thanks for your help. I've never had a bad RAM card so not sure what the options are with them. Do the manufacturers usually replace them under these conditions or am I just screwed? Thanks again.

#4 Broni

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Posted 06 November 2011 - 10:53 AM

If the computer is still under warranty they'll surely replace bad RAM.
If not....RAM is very cheap, so it won't cost you much.

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#5 wicks_10

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Posted 06 November 2011 - 11:45 AM

Alright, I'll look into it. Thanks again.

#6 Broni

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Posted 06 November 2011 - 11:47 AM

Sure thing :)

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#7 wicks_10

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Posted 06 November 2011 - 04:55 PM

I have another problem. I did get another crash and I tried to run SFC to see if it would fix all the errors now with the bad RAM taken out. It gives me the same issue of reaching 100% on the scan but it says it can not fix all the errors. I extracted this (Attached txt file) information from the CBS log file but I don't know how to manually replace the files. Is this a good thing to try and if so, how do I go about doing it? Thanks again for your help.

Attached Files



#8 Broni

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Posted 06 November 2011 - 05:04 PM

Post fresh BlueScreenView log so we can see better what happened.

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#9 wicks_10

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Posted 06 November 2011 - 05:06 PM

Here is the latest BSOD info.

==================================================
Dump File : 110611-20857-01.dmp
Crash Time : 11/6/2011 9:11:43 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a4`0c7ad824
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`0279ee6e
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-20857-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 271,472
==================================================

#10 Broni

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Posted 06 November 2011 - 05:12 PM

PAGE_FAULT_IN_NONPAGED_AREA error is usually RAM related as well.

How old is this computer?

Download and install SIW Multilanguage With Installer (SIW free version) (bottom of the screen)

Run the tool.
After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#11 wicks_10

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Posted 06 November 2011 - 05:47 PM

This computer is about 6 months old. Here is a screen shot of the readings.

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  • Attached File  SS.jpg   160.07KB   1 downloads


#12 Broni

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Posted 06 November 2011 - 05:54 PM

This computer is about 6 months old

In that case I strongly suggest you call your computer manufacturer and you take advantage of the warranty.
We don't want to void it by monkeying around.

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#13 wicks_10

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Posted 06 November 2011 - 05:56 PM

I had someone build it for me so the only warranty I have is the individual component warranties. What do think the problem is? I don't mind trying some stuff if you don't think it will defect the hardware.

#14 Broni

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Posted 06 November 2011 - 06:03 PM

It's really hard to say something definitive.

Do you have any important data there?
Do you have Windows 7 DVD?

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#15 wicks_10

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Posted 06 November 2011 - 06:08 PM

I do have the DVD but I am in the process of moving and I have sent some stuff to my new location and the DVD went with it. I will have access to it in a few weeks. I do have some important stuff on the computer but I can make some backups if needs be. The last BSOD I got happened when I restarted the computer into safe mode. From there I went to command prompt and told the computer to do a SFC and when I hit enter, that is when it went down. Do you think that the errors shown in the CBS log are the culprit or still the RAM. I have the RAM card in that resulted in no errors and took the other out.

Edited by wicks_10, 06 November 2011 - 06:58 PM.





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