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MS Office 2003 "lost" the printer, now can't reinstall

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#1 norohs


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Posted 05 November 2011 - 04:05 PM

Several months ago, I lost the ability to print documents from MS Word 2003. I didn't think much about it and used Copy>Past to Word Pad to print documents. Today I needed to print from MS Word. I needed a new printer (old one - 1999 HP) so I bought one today and installed it. The printer problems persisted after installing the new printer (I didn't really expect it to get better ;)).

So, I uninstalled MS Office 2003 and tried to reinstall it. When I run the .exe to install it from the CD, I get a notification box saying "Access is denied" and lists C:\windows\system32\msiexec.exe as the file. When the notification box is closed, that's the end of that - no installation processes follow.

I did a quick search on msiexec.exe and see it's a standard installer program attached to MS. It shows it was created in 2004 and last modified today. Access does not look to be restricted. I am logged on as the Admin for this system.

Any ideas on how I can reinstall my MS Office 2003?

Thanks in advance.


EDIT: Oh, it's an XP system running well otherwise.

EDIT2: I kind of figured out a bit more. The original CD drive has been giving my trouble for a long time. I was trying to install it from a second CD drive - that's where the error comes up. I've cleaned the original CD drive and managed to get it to run, but just. NOW the installation process moves forward, but it hits a fatal error at the end of the installation process. Still figuring that one out. I swapped the two drives in their bays, but the problems follow the CD drives. Ahgggggg....


Edited by norohs, 05 November 2011 - 05:14 PM.

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#2 Geoffc


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Posted 08 November 2011 - 07:21 PM

I'd try a more thorough cleaning service on the install CD, such as provided by the better audio shops.


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