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Redirect Virus


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2 replies to this topic

#1 Ormurin

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Posted 05 November 2011 - 02:49 PM

Okay. Here is the problem I've been dealing with for the past few days.

Basically, every time I do an internet search on Firefox or IE, I am redirected to a site with a name like "splendid search system" or something like that. I have not been able to perform any sort of system scan as every time I try to run Microsoft Security Essentials, Malwarebytes AntiMalware, etc, I get an error that says, respectively, Access is Denied with an error code-0x80070005, and "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

My log in profile for my computer is an administrator account.

Also, and I don't know if this is related or not, but my computer will not restart or power down on it's own when I select the appropriate command from my shut down menu. Windows shuts down normally but the computer itself will not power down without me actually pressing the power button to make it do so.

My operating system is Windows XP SP3.

Any logs or other information that would be needed I will gladly post, and any assistance will be greatly appreciated. I am in the Pacific Time Zone and will only be able to respond to any posts here usually after 4:30 pm PST on weekdays and at any time on the weekends.

Again, thanks for any help.

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#2 Broni

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Posted 05 November 2011 - 08:35 PM

With the information you have provided I believe you will need help from the malware removal team.
Please make sure that you read the information about getting started first.
Then start a new thread HERE and include or required logs.
Including a link to this thread will be helpful.

Good luck and be patient. Help is on the way!

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#3 Orange Blossom

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Posted 06 November 2011 - 05:29 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic426596.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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