Posted 05 November 2011 - 08:56 AM
Hi, I am attempting to help my sister figure out what is wrong with her computer. Being her computer, I have very little details about when this started happening, possibilities for why or anything like that. What I know at this point is that it does not connect to the internet in the house, while other devices have no issues at all. I also know that the computer runs extremely slow (maybe 2-3 minutes to load something as simple as the volume control panel.) Her machine is a HP Pavilion dv6000 laptop running Windows Vista, and utilizes a wifi hotspot from Sprint as her internet. I have run AVG Virus scans in safe mode several times but I don't believe her virus definitions are updated due to lack of internet connection. Any help would be appreciated as to finding the issue. Thank You in advance.