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No Internet Connection/Slow Computer


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#1 TeriBash

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Posted 05 November 2011 - 08:56 AM

Hi, I am attempting to help my sister figure out what is wrong with her computer. Being her computer, I have very little details about when this started happening, possibilities for why or anything like that. What I know at this point is that it does not connect to the internet in the house, while other devices have no issues at all. I also know that the computer runs extremely slow (maybe 2-3 minutes to load something as simple as the volume control panel.) Her machine is a HP Pavilion dv6000 laptop running Windows Vista, and utilizes a wifi hotspot from Sprint as her internet. I have run AVG Virus scans in safe mode several times but I don't believe her virus definitions are updated due to lack of internet connection. Any help would be appreciated as to finding the issue. Thank You in advance.

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#2 Blathnat

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Posted 09 November 2011 - 01:02 AM

Some Fake AV's change the connection setting to proxy. If you haven't already checked, go to tools>internet options>connections>LAN settings and make certain that use proxy is unchecked.

If you have a flash drive, you could try the Superantispyware portable version or the Emsisoft formerly A-Squared. Download onto the flash, plug into a USB port and scan.

http://www.superantispyware.com/portablescanner.html/

http://www.emsisoft.com/en/software/antimalware/




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