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Printer not uploading to computer


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#1 patyjag

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Posted 04 November 2011 - 03:35 PM

I bought a new Gateway all in one computer and now my Dell photo 924 printer will work as a scanner with it but I can't get it to recognize it as a printer. I used the disk that came with the printer to upload the info but that only made it acknowledge the scanner. I tried browsing the internet for the download but it didn't have the same number as my printer. Any suggestions on how to make my computer acknowledge my printer would be most welcome.

And it needs to be in non-technical language. Thanks!

Paty

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#2 hamluis

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Posted 04 November 2011 - 04:08 PM

Uninstall the Dell software (via Add/Remove Programs)...and uninstall/delete the printer (Control Panle). If the scanner is reflected in Device Manager, uninstall it.

Driver Download

After all previous traces of printer/scanner are removed...install the download per Dell instructions.

Louis

#3 patyjag

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Posted 04 November 2011 - 09:15 PM

Thank you for the information but it's not working either. I'll give it another try over the weekend.

Paty




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