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"Internet Explorer Cannot Display This Webpage" - IE8, XP SP3


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#1 SoCalChris

SoCalChris

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Posted 04 November 2011 - 02:51 AM

The last few days, I've been getting an error on a Windows XP SP3 machine whenever I try to view a page in Internet Explorer. The computer is fully patched, running IE8, and Avast free anti-virus.

I get an error saying "Internet Explorer Cannot Display This Webpage". There is a Diagnose Connection Problem button on the page. When I press that, it detects no errors, and instructs me to contact whoever provides support for assistance. Google Chrome is also unable to display the page, and displays a page with that message.

If I open a command prompt, ipconfig returns correct values. I have a valid IP address, gateway and DNS are correct. I am able to ping and tracert other machines on my local network, and the internet.

During this, the computer runs extremely slow.

If I reboot the computer into Safe Mode with Networking, ipconfig is still correct, and ping and tracert work as expected. Additionally, Internet Explorer and Chrome work correctly.

While in Safe Mode, I ran rkill followed by MalWare Bytes. MalWare Bytes returned 0 malware found. Avast returns 0 infected files. The computer runs much faster in Safe Mode, and everything works properly.

Troubleshooting, I've ran the following steps.
  • Ran sfc /scannow on drive root. Some system files were replaced. The internet worked briefly, but quickly returned to the way it was within a few minutes.
  • Reset all IE8 settings & preferences to defaults
  • Cleared all browsing history and saved data

I also ran HiJackThis, the log is attached at the end of this message.
Logfile of HijackThis v1.99.1
Scan saved at 9:53:47 AM, on 11/3/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = 
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common
Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -
C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F}
- C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -
C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live Sign-in Helper -
{9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common
Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910}
- C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO -
{AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program
Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper -
{DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program
Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} -
C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} -
C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Ask Toolbar - {3041d03e-fd4b-44e0-b742-2d9b88305f98} -
C:\Program Files\AskBarDis\bar\bin\askBar.dll (file missing)
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -
C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [PPort10reminder] "C:\Program
Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\Documents and Settings\All
Users\Application Data\ScanSoft\PaperPort\10\Config\Ereg\ereg.ini"
O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType
Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft
IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program
Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program
Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe
/launchGaming
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST
Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Spare Backup] "C:\Program Files\Spare
Backup\SpareTray.exe" /silent
O4 - HKLM\..\Run: [Google Updater] "C:\Program Files\Google\Google
Updater\GoogleUpdater.exe" -check_deprecation
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -
C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration -
{DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search &
Destroy\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) -
file:///C:/Program%20Files/Bejeweled%202/Images/stg_drm.ocx
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage
Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control)
- http://lads.myspace.com/upload/MySpaceUploader1006.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
O16 - DPF: {63F5866B-A7C5-40B4-9A89-0CCA99726C8D} (LogMeIn Rescue Applet
Downloader) -
https://secure.logmeinrescue.com/Customer/x86/RescueDownloader.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) -
http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) -
file:///C:/Program%20Files/Bejeweled%202/Images/armhelper.ocx
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 -
HKLM\System\CCS\Services\Tcpip\..\{D3B86722-03DB-4F2B-B281-3960730531A9}:
NameServer = 8.8.8.8,8.8.4.4
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} -
C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} -
C:\Program Files\Windows Live\Mail\mailcomm.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: LBTWlgn - c:\program files\common
files\logishrd\bluetooth\LBTWlgn.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST
Software\Avast\AvastSvc.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown
owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h
ccCommon (file missing)
O23 - Service: EntechDataTransport-ISIL -   - c:\program
files\entech\edt\entechdatatransport.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. -
C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. -
C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner
- C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program
Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. -
C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation -
C:\Program Files\Viewpoint\Common\ViewpointService.exe

The other PC on the network is a similar setup, and has not been having any of problems the past few days like the original PC has been. However, this afternoon it started exhibiting the exact same symptoms.

I'm pretty sure this is a software issue, since everything works fine in Safe Mode, although I will be replacing the network switch in the morning just to be sure. Anyone have any thoughts on what I'm looking at here?

Thanks!

Edited by boopme, 04 November 2011 - 01:20 PM.


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Posted 09 November 2011 - 02:55 AM

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