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Trojan horse Agent_r.AQN detected after Zentom System Guard


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9 replies to this topic

#1 kingofbrits

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Posted 03 November 2011 - 11:14 PM

Hello,

A couple of your forum threads have helped me in the past. I'm very appreciative of what everyone that contributes to this site does for others, and here I am needing help once again.

I'm running WinXP Pro SP3. My computer was recently infected with Zentom System Guard. Miraculously, I had a system restore point from the day before I was infected, did a restore, and all seemed well for a little bit. Then AVG Free 2012 detected "Trojan horse Agent_r.AQN." The infected file is reported as C:\WINDOWS\system32\drivers\mrxsmb.sys.

The only thing I've done since it was detected is unplug my ethernet cable (and search for related info). I've found similar viruses, but nothing that's an exact match. I'm really not sure if Zentom is gone or how the Agent_r might be related, but I could use some help working through it, please.

Thank you,
Brandon

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#2 boopme

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Posted 07 November 2011 - 08:55 PM

Hello Brandon,we should look at some logs.


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please run RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 kingofbrits

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Posted 07 November 2011 - 11:36 PM

Thank you, boopme! Here are the logs and scan results. MBAM asked for a reboot, which I did, and shortly after bootup, I got the AVG "Threat detected!" message again.




==============================================MiniToolBox==============================================
MiniToolBox by Farbar
Ran by Brandon (administrator) on 07-11-2011 at 21:21:44
Microsoft Windows XP Service Pack 3 (X86)

***************************************************************************

========================= Flush DNS: ===================================
Windows IP ConfigurationSuccessfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

Hosts file not detected in the default directory
========================= IP Configuration: ================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : BHawk Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : gateway.2wire.netEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : gateway.2wire.net Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection Physical Address. . . . . . . . . : 00-12-3F-70-F3-1A Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.100 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.254 DHCP Server . . . . . . . . . . . : 192.168.1.254 DNS Servers . . . . . . . . . . . : 192.168.1.254 Lease Obtained. . . . . . . . . . : Monday, November 07, 2011 9:21:09 PM Lease Expires . . . . . . . . . . : Tuesday, November 08, 2011 9:21:09 PMServer: home
Address: 192.168.1.254

Name: google.com
Addresses: 173.194.64.103, 173.194.64.105, 173.194.64.147, 173.194.64.99
173.194.64.106, 173.194.64.104

Pinging google.com [173.194.64.99] with 32 bytes of data:Reply from 173.194.64.99: bytes=32 time=18ms TTL=45Reply from 173.194.64.99: bytes=32 time=17ms TTL=45Ping statistics for 173.194.64.99: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 17ms, Maximum = 18ms, Average = 17msServer: home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70, 67.195.160.76, 72.30.2.43, 98.137.149.56
98.139.180.149

Pinging yahoo.com [67.195.160.76] with 32 bytes of data:Reply from 67.195.160.76: bytes=32 time=52ms TTL=48Reply from 67.195.160.76: bytes=32 time=51ms TTL=48Ping statistics for 67.195.160.76: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 51ms, Maximum = 52ms, Average = 51msPinging 127.0.0.1 with 32 bytes of data:Reply from 127.0.0.1: bytes=32 time<1ms TTL=64Reply from 127.0.0.1: bytes=32 time<1ms TTL=64Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 12 3f 70 f3 1a ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.100 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.100 192.168.1.100 20
192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 20
192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 20
224.0.0.0 240.0.0.0 192.168.1.100 192.168.1.100 20
255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 mswsock.dll [File Not found] ()
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 mswsock.dll [File Not found] ()
Catalog9 18 mswsock.dll [File Not found] ()
Catalog9 19 mswsock.dll [File Not found] ()
Catalog9 20 mswsock.dll [File Not found] ()
Catalog9 21 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/04/2011 09:58:25 PM) (Source: Application Error) (User: )
Description: Faulting application vlc.exe, version 0.8.6.0, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00010f1e.
Processing media-specific event for [vlc.exe!ws!]

Error: (11/04/2011 09:44:19 PM) (Source: PerfNet) (User: )
Description: Unable to open the Redirector service. Redirector performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (11/04/2011 09:44:19 PM) (Source: PerfNet) (User: )
Description: Unable to open the Redirector service. Redirector performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (11/04/2011 09:43:49 PM) (Source: PerfNet) (User: )
Description: Unable to open the Redirector service. Redirector performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/21/2011 06:15:26 PM) (Source: PerfNet) (User: )
Description: Unable to open the Redirector service. Redirector performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/21/2011 06:15:25 PM) (Source: PerfNet) (User: )
Description: Unable to open the Redirector service. Redirector performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/21/2011 06:14:49 PM) (Source: PerfNet) (User: )
Description: Unable to open the Redirector service. Redirector performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (10/21/2011 06:13:55 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
Error in creating result PEAP-TLV in response to received PEAP-TLV (svchost.exe!ld!)

Error: (10/19/2011 10:15:03 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/5FB7EE0633E259DBAD0C4C9AE6D38F1A61C7DC25.crt> with error: This network connection does not exist.

Error: (10/19/2011 10:15:03 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root certificate from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/5FB7EE0633E259DBAD0C4C9AE6D38F1A61C7DC25.crt> with error: The connection with the server was terminated abnormally


System errors:
=============
Error: (11/07/2011 09:21:12 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error:
%%1066

Error: (11/07/2011 09:21:12 PM) (Source: Service Control Manager) (User: )
Description: The Workstation service terminated with service-specific error 2250 (0x8CA).

Error: (11/07/2011 09:21:12 PM) (Source: Workstation) (User: )
Description: Could not load RDR device driver.

Error: (11/07/2011 09:21:07 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/07/2011 09:21:04 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error:
%%1058

Error: (11/07/2011 09:21:04 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Workstation service which failed to start because of the following error:
%%1066

Error: (11/07/2011 09:21:04 PM) (Source: Service Control Manager) (User: )
Description: The Workstation service terminated with service-specific error 2250 (0x8CA).

Error: (11/07/2011 09:21:04 PM) (Source: Workstation) (User: )
Description: Could not load RDR device driver.

Error: (11/07/2011 02:33:34 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (11/05/2011 02:33:33 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.


Microsoft Office Sessions:
=========================
Error: (11/04/2011 09:58:25 PM) (Source: Application Error)(User: )
Description: vlc.exe0.8.6.0ntdll.dll5.1.2600.605500010f1e

Error: (11/04/2011 09:44:19 PM) (Source: PerfNet)(User: )
Description:

Error: (11/04/2011 09:44:19 PM) (Source: PerfNet)(User: )
Description:

Error: (11/04/2011 09:43:49 PM) (Source: PerfNet)(User: )
Description:

Error: (10/21/2011 06:15:26 PM) (Source: PerfNet)(User: )
Description:

Error: (10/21/2011 06:15:25 PM) (Source: PerfNet)(User: )
Description:

Error: (10/21/2011 06:14:49 PM) (Source: PerfNet)(User: )
Description:

Error: (10/21/2011 06:13:55 PM) (Source: Application Error)(User: )
Description: svchost.exe0.0.0.0unknown0.0.0.000000000

Error: (10/19/2011 10:15:03 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/5FB7EE0633E259DBAD0C4C9AE6D38F1A61C7DC25.crtThis network connection does not exist.

Error: (10/19/2011 10:15:03 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/5FB7EE0633E259DBAD0C4C9AE6D38F1A61C7DC25.crtThe connection with the server was terminated abnormally


=========================== Installed Programs ============================

ABBYY FineReader 5.0 Sprint Plus (Version: 5.0.0.3262)
Ad-Aware (Version: 9.0.7)
Adobe Flash Player 10 Plugin (Version: 10.3.183.5)
Adobe Flash Player 9 ActiveX (Version: 9)
Adobe Photoshop 7.0 (Version: 7.0)
Adobe Reader 7.1.0 (Version: 7.1.0)
Adobe Shockwave Player (Version: 10.2.0.22)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
AOL Instant Messenger
AOLIcon (Version: 1.00.0000)
APC PowerChute Personal Edition (Version: 1.5)
Apple Application Support (Version: 1.3.0)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.2.120)
ATI - Software Uninstall Utility (Version: 6.14.10.1014)
ATI Catalyst Control Center (Version: 1.2.2243.38605)
ATI Control Panel (Version: 6.14.10.5120)
ATI Display Driver (Version: 8.231-060221a1-030895C-ATI)
ATI Parental Control & Encoder (Version: 3.0)
Audacity 1.2.4
Authentium AntiVirus SDK - 2 (Version: 4.94.0)
AutoCAD 2006 - English (Version: 16.2.54.10)
Autodesk DWF Viewer (Version: 5.1)
AutoUpdate (Version: 1.1)
AVG 2012 (Version: 12.0.1831)
AVG 2012 (Version: 12.0.2092)
AVG 2012 (Version: 2012.0.1831)
BitMeter
Bonjour (Version: 2.0.2.0)
Canon Utilities Digital Photo Professional 3.6 (Version: 3.6.0.0)
Canon Utilities EOS Utility (Version: 2.6.0.0)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities Picture Style Editor (Version: 1.5.0.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Crash Analysis Tool (Version: 1.00.0001)
Creative MediaSource
dBpoweramp Music Converter (Version: Release 13.3)
DeadAIM (Version: 3.2.8)
Dell Digital Jukebox Driver
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.00)
Dell Network Assistant (Version: 3.0.0.0)
Dell Picture Studio v3.0 (Version: 3.0.0)
Dell Support 3.2.1 (Version: 5.5.2096)
Dell System Restore (Version: 2.00.0000)
DivX (Version: 6.0.3)
DMX Update
Easy CD-DA Extractor 12 (Version: 12.0.6)
EES - Engineering Equation Solver (DEMO)
G21922EN (Version: 1.0.0.0)
GoodSync (Version: 8.2.7.7)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HijackThis 2.0.2 (Version: 2.0.2)
Hotfix 2050 for SQL Server 2000 ENU (KB948110) (Version: 1)
Hotfix 2055 for SQL Server 2000 ENU (KB960082) (Version: 1)
ID3-TagIT 3 (Version: 3)
Image Resizer Powertoy for Windows XP (Version: 1.00.0001)
Intel Matrix Storage Manager
Intel® 537EP V9x DF PCI Modem
Intel® PRO Network Connections Drivers
Intel® PRO Network Connections Software v9.2.4.11
Intel® PROSafe for Wired Connections (Version: 8.00.0005)
Intel® PROSafe for Wired Connections (Version: 99.99.9999)
Internet Explorer Default Page (Version: 1.00.03)
iriver Firmware Updater (remove only)
iTunes (Version: 9.2.1.5)
J2SE Runtime Environment 5.0 Update 10 (Version: 1.5.0.100)
J2SE Runtime Environment 5.0 Update 11 (Version: 1.5.0.110)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
J2SE Runtime Environment 5.0 Update 9 (Version: 1.5.0.90)
Jasc Paint Shop Photo Album 5 (Version: 5.21)
Jasc Paint Shop Pro Studio, Dell Editon (Version: 1.01.0000)
Java 2 Runtime Environment, SE v1.4.2_03 (Version: 1.4.2_03)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 19 (Version: 6.0.190)
Java™ 6 Update 2 (Version: 1.6.0.20)
Java™ 6 Update 3 (Version: 1.6.0.30)
Java™ 6 Update 5 (Version: 1.6.0.50)
Java™ 6 Update 7 (Version: 1.6.0.70)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
Logitech Webcam Software (Version: 12.10.1113)
Logitech Webcam Software Driver Package (Version: 12.10.1110)
Macromedia Flash Player (Version: 7.0.19.0)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Maple 8 (Version: 8.0.0)
Media-Codec 4.0 (Version: 4.0)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Money 2006 (Version: 15)
Microsoft Office Outlook 2003 with Business Contact Manager Update (Version: 2.0.5324.0)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft SQL Server Desktop Engine (MICROSOFTSMLBIZ) (Version: 8.00.2039)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Mozilla Firefox (3.0.1) (Version: 3.0.1 (en-US))
MSXML 4.0 SP2 (KB925672) (Version: 4.20.9839.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicmatch for Windows Media Player (Version: 0.00.000)
Musicmatch® Jukebox (Version: 10.00.4033)
Pdf995
PdfEdit995
Photo Click (Version: 1.0.0)
PowerDVD 5.5
QuickBooks Simple Start Special Edition (Version: )
Quicken 2009 (Version: 18.1.1.29)
QuickTime (Version: 7.66.73.0)
Razer Copperhead
RealPlayer
Revo Uninstaller 1.93 (Version: 1.93)
Security Toolbar
SigmaTel Audio (Version: 5.10.4803.0)
Signature995
Skype web features (Version: 1.0.3971)
Skype™ 4.1 (Version: 4.1.179)
SolidWorks 2005 SP0 (Version: 13.1.0010)
Sonic Audio module (Version: 2.0.0.1)
Sonic DLA (Version: 4.98)
Sonic MyDVD LE (Version: 6.1.1)
Sonic RecordNow Copy (Version: 2.0.0.1)
Sonic RecordNow Data (Version: 2.0.0.1)
Sonic Update Manager (Version: 3.0.0)
Sound Blaster Live! 24-bit
TurboTax Deluxe Deduction Maximizer 2006
TurboTax ItsDeductible 2006 (Version: 10.00.0000)
Tweak UI
UltraMon (Version: 2.5.22.0)
Unlocker 1.8.9 (Version: 1.8.9)
Update Manager (Version: 4.60)
VideoLAN VLC media player 0.8.6a (Version: 0.8.6a)
Virtual Desktop Manager Powertoy for Windows XP (Version: 1.00.0001)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebFldrs XP (Version: 9.50.7523)
WexTech AnswerWorks (Version: 1.00.000)
Winamp (remove only)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Media Format 11 runtime
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 10 Hotfix - KB894476
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 3070.09 MB
Available physical RAM: 1985.24 MB
Total Pagefile: 4444.88 MB
Available Pagefile: 3485.66 MB
Total Virtual: 2047.88 MB
Available Virtual: 2000.33 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:145.31 GB) (Free:14.46 GB) NTFS
2 Drive d: (BRANDON) (Fixed) (Total:111.75 GB) (Free:4.85 GB) FAT32
5 Drive g: (Elements) (Fixed) (Total:1397.26 GB) (Free:1397.15 GB) NTFS
6 Drive h: (Media) (Fixed) (Total:465.76 GB) (Free:346.19 GB) NTFS
9 Drive k: (KINGSTON) (Removable) (Total:3.77 GB) (Free:3.42 GB) FAT32

========================= Users: ========================================

User accounts for \\

Administrator Brandon Guest
HelpAssistant SUPPORT_388945a0

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini020306-01.dmp
C:\WINDOWS\Minidump\Mini020309-01.dmp
C:\WINDOWS\Minidump\Mini021306-01.dmp
C:\WINDOWS\Minidump\Mini021306-02.dmp
C:\WINDOWS\Minidump\Mini021306-03.dmp
C:\WINDOWS\Minidump\Mini022006-01.dmp
C:\WINDOWS\Minidump\Mini022010-01.dmp
C:\WINDOWS\Minidump\Mini022010-02.dmp
C:\WINDOWS\Minidump\Mini022206-01.dmp
C:\WINDOWS\Minidump\Mini022210-01.dmp
C:\WINDOWS\Minidump\Mini031806-01.dmp
C:\WINDOWS\Minidump\Mini031806-02.dmp
C:\WINDOWS\Minidump\Mini031806-03.dmp
C:\WINDOWS\Minidump\Mini031806-04.dmp
C:\WINDOWS\Minidump\Mini031806-05.dmp
C:\WINDOWS\Minidump\Mini031806-06.dmp
C:\WINDOWS\Minidump\Mini031806-07.dmp
C:\WINDOWS\Minidump\Mini031806-08.dmp
C:\WINDOWS\Minidump\Mini031906-01.dmp
C:\WINDOWS\Minidump\Mini032106-01.dmp
C:\WINDOWS\Minidump\Mini032506-01.dmp
C:\WINDOWS\Minidump\Mini032806-01.dmp
C:\WINDOWS\Minidump\Mini040306-01.dmp
C:\WINDOWS\Minidump\Mini040606-01.dmp
C:\WINDOWS\Minidump\Mini041206-01.dmp
C:\WINDOWS\Minidump\Mini041810-01.dmp
C:\WINDOWS\Minidump\Mini042306-01.dmp
C:\WINDOWS\Minidump\Mini042406-01.dmp
C:\WINDOWS\Minidump\Mini042506-01.dmp
C:\WINDOWS\Minidump\Mini051610-01.dmp
C:\WINDOWS\Minidump\Mini060911-01.dmp
C:\WINDOWS\Minidump\Mini070710-01.dmp
C:\WINDOWS\Minidump\Mini071206-01.dmp
C:\WINDOWS\Minidump\Mini083107-01.dmp
C:\WINDOWS\Minidump\Mini090606-01.dmp
C:\WINDOWS\Minidump\Mini092407-01.dmp
C:\WINDOWS\Minidump\Mini100707-01.dmp
C:\WINDOWS\Minidump\Mini100709-01.dmp
C:\WINDOWS\Minidump\Mini101909-01.dmp
C:\WINDOWS\Minidump\Mini102209-01.dmp
C:\WINDOWS\Minidump\Mini102609-01.dmp
C:\WINDOWS\Minidump\Mini110405-01.dmp
C:\WINDOWS\Minidump\Mini121706-01.dmp

**** End of log ****




==============================================rkill==============================================

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 11/07/2011 at 21:31:59.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:



Rkill completed on 11/07/2011 at 21:32:06.



==============================================MBAM==============================================


Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8111

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

11/7/2011 10:11:30 PM
mbam-log-2011-11-07 (22-11-30).txt

Scan type: Quick scan
Objects scanned: 237516
Time elapsed: 29 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\documents and settings\Brandon\start menu\Programs\zentom system guard (Rogue.ZentomSystemGuard) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\Brandon\start menu\Programs\Startup\zentom system guard.lnk (Rogue.ZentomSystemGuard) -> Quarantined and deleted successfully.
c:\documents and settings\Brandon\Desktop\zentom system guard.lnk (Rogue.ZentomSystemGuard) -> Quarantined and deleted successfully.
c:\documents and settings\Brandon\start menu\Programs\zentom system guard\zentom system guard.lnk (Rogue.ZentomSystemGuard) -> Quarantined and deleted successfully.
c:\documents and settings\Brandon\start menu\Programs\zentom system guard\uninstall.lnk (Rogue.ZentomSystemGuard) -> Quarantined and deleted successfully.

#4 boopme

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Posted 08 November 2011 - 12:17 AM

Well we kicked Zentom around.

I suspect though something worse.
Open Task Manager.>> Press CTRL+SHIFT+ESC
Under Processes ....Do you see someting like this

3203397148:3809022017.exe


YOu also need to update to Java7 and Adobe Reader X or 10
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u1-windows-i586-s.exe (or jre-7u1-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.



Similarly Update to Adobe Reader X (10.1.0)
Note UN check the box so you do not install the toolbar,unless you really want it..

Free! Google Toolbar search Google from any web page, block pop-ups

Yes, install Google Toolbar - optional

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 kingofbrits

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Posted 08 November 2011 - 08:34 PM

No, Task Manager doesn't show any processes like "3203397148:3809022017.exe."

I've uninstalled all Java components and installed the latest version. I also uninstalled Adobe Reader but haven't installed the update; I've been planning on finding something more lightweight anyway and will do that once this is sorted out.

I rebooted after the uninstalls and got the "Threat detected!" message again. I'm hoping you have a next step for me. :)

#6 boopme

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Posted 08 November 2011 - 11:29 PM

Perhaps •Foxit PDF Reader is what you want. See Office Applications in our list. L@@K

I still feel we should run ESET.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 kingofbrits

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Posted 09 November 2011 - 10:15 AM

Foxit sounds perfect. Thanks for the tip!

ESET found some stuff, too. It looks like the last line is the same thing AVG has been flagging. My AVG nightly scan also picked up a few threats last night that it hadn't mentioned before. Do you want me to post that info as well?


==============================================ESET==============================================


C:\Documents and Settings\Brandon\Application Data\539C7FD6D6C23BEDE403C8742EA2C6EA\enemies-names.txt Win32/Adware.AntimalwareDoctor.AE.Gen application cleaned by deleting - quarantined
C:\Documents and Settings\Brandon\Application Data\539C7FD6D6C23BEDE403C8742EA2C6EA\local.ini Win32/Adware.AntimalwareDoctor.AE.Gen application cleaned by deleting - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\6.0\31\72de425f-7dd47d7a multiple threats deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\6.0\33\476755e1-7899fae8 Java/ClassLoader.AA trojan deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\6.0\42\4945f4aa-3376b24e Java/ClassLoader.AA trojan deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\6.0\47\48b9c26f-1243b7d0 multiple threats deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\6.0\6\1d9332c6-7935f8e9 Java/ClassLoader.AA trojan deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\6.0\9\2f339b49-41131d1a multiple threats deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\count.jar-5da14268-338cb6e7.zip Java/ClassLoader.AA trojan deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\count.jar-6d7023b3-2e703eb2.zip Java/ClassLoader.AA trojan deleted - quarantined
C:\Documents and Settings\Brandon\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\count.jar-f09c6f7-4314a090.zip Java/ClassLoader.AA trojan deleted - quarantined
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\KHITWFM7\all[1].htm HTML/Iframe.B.Gen virus deleted - quarantined
C:\Install Files\Serv-U v6.3.0.0\ServUSetup.exe multiple threats deleted - quarantined
C:\Install Files\Unlocker\unlocker1.8.9.exe Win32/Adware.ADON application deleted - quarantined
C:\WINDOWS\system32\drivers\mrxsmb.sys a variant of Win32/Kryptik.TKY trojan unable to clean

#8 boopme

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Posted 09 November 2011 - 03:00 PM

Since we cannot clean it we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 kingofbrits

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Posted 10 November 2011 - 11:51 PM

Thanks for your help, boopme! DDS didn't seem to run properly, but GMER did. I created a new post with the logs here: http://www.bleepingcomputer.com/forums/topic427350.html

Cheers,
Brandon

#10 Orange Blossom

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Posted 11 November 2011 - 04:29 AM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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