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I'd Really Appreciate Some Help

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3 replies to this topic

#1 okeydokiegirl


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Posted 29 January 2006 - 07:36 AM


I'm a little stuck , and having viewed your forums previously when i've been in a situation, thought I'd post my very own problem. Any advice is welcome and appreciated.

I have included Belarc Advisor page for your information on my system.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz AMD Athlon 64
256 kilobyte primary memory cache Board: MS-7093
Bus Clock: 199 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 07/21/2005
Drives Memory Modules c,d
120.02 Gigabytes Usable Hard Drive Capacity
98.85 Gigabytes Hard Drive Free Space

3.5" format removeable media [Floppy drive]

Generic 2.0 Reader -CF USB Device [Hard drive] -- drive 1
Generic 2.0 Reader -MS USB Device [Hard drive] -- drive 4
Generic 2.0 Reader -SD USB Device [Hard drive] -- drive 3
Generic 2.0 Reader -SM USB Device [Hard drive] -- drive 2
Generic 2.0 Reader -xD USB Device [Hard drive] -- drive 5
WDC WD1200BB-22GUA0 [Hard drive] (120.03 GB) -- drive 0, s/n WD-WMALA1573432, rev 08.02D08, SMART Status: Healthy 960 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 512 MB
Slot 'A2' is Empty
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 120.02 GB 98.85 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Diana 1/29/2006 8:01:20 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant 6/4/2005 10:25:22 AM
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account Canon MP750 Series Printer on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller] (3x)
Secondary IDE Channel [Controller] (3x)
Standard Dual Channel PCI IDE Controller (3x) ATI RADEON Xpress 200 Series [Display adapter]
CMO CMC 19" AD [Monitor] (19.1"vis, March 2005)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (2x) DTV Audio Controller
DTV Video Controller
Unimodem Half-Duplex Audio Device
Communications Other Devices
Agere Systems PCI Soft Modem

1394 Net Adapter
IP Address: / 32
Physical Address: 00:53:45:00:00:00
RAS Async Adapter
Realtek RTL8139/810x Family Fast Ethernet NIC
VIA OHCI Compliant IEEE 1394 Host Controller
HID-compliant consumer control device (2x)
HID-compliant device
USB Human Interface Device (2x)
Canon MP750
HID Keyboard Device
HID-compliant mouse
USB Composite Device (2x)
USB Mass Storage Device
USB Printing Support
USB Root Hub (3x)
Virus Protection [Back to Top]
eTrust Vet Antivirus Version
Realtime File Scanning On

Today, I had a pop up from MSI Live Monitor which required some updates to be loaded including BIOS and drivers. I have done them and now find I have no sound.

I used XP's troubleshooter, to no avail. I tried updating the driver via the troubleshooter also.

I probably havent given you enough info, so might be best if someone tells me what it is you need to know.

Okeydokiegirl ......not so very okeydokie at the moment....

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#2 acklan


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Posted 29 January 2006 - 12:42 PM

Go to the Device Manager, select the audio device, select the drivers tab then Rollback Drivers. Hopefully this will bring you back to where you were. If not you may have hosed you audio card's BIOS with a bad firmware update.
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#3 okeydokiegirl

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Posted 30 January 2006 - 05:25 AM

Thanks for that Acklan,

I attempted to do that tonight, as you suggested. I selected rollback, but apparently I have no back up of the particular driver selected ultimately was offered to start the troubleshooter.

Thanks for the help anyway.

#4 acklan


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Posted 30 January 2006 - 08:54 AM

Uninstall the drivers. Then go to the Device Manager and delete you controller. Boot your computer and XP will install the device . It will prompt you to atumatic install or select install. I recommend you download, and unzip if neccessary, the fresh drivers into a folder. When you slect Have Disk point to that folder.
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