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being bombarded with rogue programs


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#1 pouringreign

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Posted 02 November 2011 - 06:37 PM

I have been getting hit hard first with cloud (cant remember last name) and now system restore.I was able to get rid of the cloud thing by going into the safe mode and running malwarebyte but with system restore,I cant even get into safe mode. I am considering reformatting only as a last resort. The system restore hide all my desktop items.

Even when I attached an external hard drive,it wont recognize it. Is there a way to salvage the computer without reformatting? The only way I can get in is by the normal mode, can't get into safe mode.

Can someone help? Please.

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#2 boopme

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Posted 02 November 2011 - 09:48 PM

Hello.. Please do nOT run a Temp file or Registry cleaner now..
Let's try this/


Please follow our Removal Guide here Remove System Tool and SystemTool .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Also the Killer log
A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 pouringreign

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Posted 02 November 2011 - 10:01 PM

Reboot your computer into Safe Mode with Networking using the instructions for your version of Windows found in the following tutorial:

How to start Windows in Safe Mode

Booting into the safe mode was a big problem. Maybe I didn't give it enough time. However I waited like around 10 minutes and nothing
happened. However I'm not near the computer right now. I'll try again tomorrow.

How long should I wait? Is it possible that it can keep me out of the safe mode?

#4 boopme

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Posted 03 November 2011 - 08:34 AM

It should only be a minute or two.

Let us see if we can get Safe mode to run.
Vista users my need to save it to the desktop first then right-click the icon and choose "Run as Administrator".

Please download and run SafeBootKeyRepair.exe.

Once it has completed, please try booting into Safe Mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 pouringreign

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Posted 03 November 2011 - 08:52 AM

I booted and got a white screen and then black, system restore started, which disable all shortcuts, rebooted in safe mode. There is nothing in the safe mode. No way to go to the internet. I'm afraid I might have to reformat. No my computer or anything. I tried to end system restore. However I cannot identify the process that is causing this. Everything is hidden. I'll wait for your advice.

Thank you

#6 boopme

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Posted 03 November 2011 - 09:04 AM

Try one more thing.. DO NOT run a Temp file or Registry Cleaner now or you will have to reformat.

This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 pouringreign

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Posted 03 November 2011 - 09:07 AM

I was able to get to the internet by doing a windows update.

#8 pouringreign

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Posted 03 November 2011 - 09:15 AM

I'll see if I can get the unhide.exe file.

#9 pouringreign

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Posted 03 November 2011 - 09:55 AM

yes! I got my desktop items back, however the programs shortcut (under the start, all programs need to be recreated and the screen is white.
I'll see if I can do a hijackthis.

#10 pouringreign

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Posted 03 November 2011 - 10:34 AM

I'm sorry but I'm going ahead and reformat this laptop. Suddenly I'm getting a blue screen when I go into normal mode. This was my last resort and unfortunately I cant spend any more time trying to fix it. I appreciate all your help on this.

#11 pouringreign

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Posted 03 November 2011 - 10:57 AM

I have the data backed up and scanned it for viruses just in case. Thanks again for your help.

#12 boopme

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Posted 03 November 2011 - 11:09 AM

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

Caution: If you are considering backing up data and reformatting, keep in mind, with a Virut infection, there is always a chance of backed up data reinfecting your system. If the data is that important to you, then you can try to salvage some of it but there is no guarantee so be forewarned that you may have to start over again afterwards if reinfected by attempting to recover your data. Only back up your important documents, personal data files, photos to a CD or DVD drive, not a flash drive or external hard drive as they may become compromised in the process. The safest practice is not to backup any executable files (*.exe), screensavers (*.scr), autorun (.ini) or script files (.php, .asp, .htm, .html, .xml ) files because they may be infected by malware. Avoid backing up compressed files (.zip, .cab, .rar) that have executables inside them as some types of malware can penetrate compressed files and infect the .exe files within them. Other types of malware may even disguise itself by hiding a file extension or adding to the existing extension as shown here (click Figure 1 to enlarge) so be sure you look closely at the full file name. If you cannot see the file extension, you may need to reconfigure Windows to show file name extensions. Then make sure you scan the backed up data with your anti-virus prior to to copying it back to your hard drive.

If your CD/DVD drive is unusable, another word of caution if you are considering backing up to an external usb hard drive as your only alternative. External drives are more susceptible to infection and can become compromised in the process of backing up data. I'm not saying you should not try using such devices but I want to make you aware of all your options and associated risks so you can make an informed decision if its worth that risk.Again, do not back up any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

If you're not sure how to reformat or need help with reformatting, please review:These links include step-by-step instructions with screenshots:Vista users can refer to these instructions:Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.

Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media. If the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead..

If you need additional assistance with reformatting or partitioning, you can start a new topic in the Operating Systems Subforums forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 pouringreign

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Posted 03 November 2011 - 11:18 AM

I have scanned with Malwarebyte and Avast for viruses. I want to find out how to scan with Eset online scanner. So far all the data is clean. If you have anymore suggestions of what I should use to scan I will.

#14 boopme

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Posted 03 November 2011 - 11:44 AM

Scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 pouringreign

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Posted 03 November 2011 - 12:41 PM

Reformatting was something I should have done hours ago instead of spending hours trying to get out viruses. I scanned the data and it is clean. I put back the drivers and the data. Now I'm working on the windows updates. I plan to put in avast, itunes, and the free office.

Sometimes I feel it's me against the computer. It's a power struggle :angry: :angry: But in this case I won and the viruses lost...lol




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