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#1 puffalump19


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Posted 02 November 2011 - 07:49 AM

I am trying to use Quickbooks Accounting Student Trial Edition. It has installed ok, but when I open it, it tells me that something has caused the program to quit working and Windows is shutting it down. It has two buttons that say debug and close program. I've tried reinstalling the program too. Intuit tech support says I need to talk with the student version department and can't help me and the student department won't help with tech issues and tell me to contact tech support. My schools tech support say they can't help since its not their issue as well as the book publisher the program came with. I have no problems with any other programs or issues with my computer. I have all recent updates for windows and quicken. I am running Windows 7 Professional.

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#2 Platypus


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Posted 02 November 2011 - 08:26 PM

If Intuit can't/won't help, it's probably going to be difficult for anyone else to provide much assistance.

A couple of thoughts:

How old is the Trial program, i.e. is it a version that's compatible with Windows 7?

See if it will install and run successfully on another computer. If the same thing happens it may be a corrupted disk or simply a faulty issue of the program. If it's happy on another computer, it would indicate some incompatability with your system.
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