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Strange popups, programs trying to install, but scans come out clean?


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#1 caccigirl

caccigirl

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Posted 02 November 2011 - 12:47 AM

First of all, I'm on a Sony Vaio laptop running Windows 7. I have AVG as my main anti-virus, but also occasionally scan with Malwarebytes: Anti-Malware.

Lately, I've been having some issues. I know from past experiences that this just has to be a virus...computers don't do this difficult, weird things for no reason. I'll start with the first symptom, that's been happening for probably more than two months now. Out of the blue, I could be using my computer or not, a small window will come up. It asks me what language I want to select for the install - even though I'm not downloading anything, updating anything, don't even have a disc in the drive. The weird thing is, the install isn't labeling. Usually, when you instal something...Sims, for example. It'll say "Sims" in the bar. But this is completely blank.

I have to control + alt + delete to get it to go away. It usually freezes for a few moments, and then goes away. I've even given in, selecting English and proceeding with the install, but nothing really happened. What feels weird about this, other than the program install window not being labeled, is the look to it. It doesn't have the Windows-7 window appearance, but the grey and black blocky Windows '98 - type display. If that makes sense? I see this popup once a week or so.

I'm also having Flashplayer crash at least once a day on Google Chrome, for reasons I don't know. I could be on a website that's not even using flashplayer, and I still have issues with it.

Starting yesterday, I've gotten a new popup. It's in a very strange looking window, with transparent and rounded edges. Looks nothing like the Windows 7 display. I have yet to get a screenshot of it, but will absolutely do so next time it comes up. It's an error message of some sort, saying...some sort of password didn't match the one in the system? I'll get a screenshot showing what it says word-for-word as soon as I can. I've seen this popup multiple times in the last couple of days. It rarely fails to come up as soon as I turn on my computer from a log-off or reboot.

[To recap, my symptoms are:]
- Mystery program trying to install
- Error message
- Flashplayer crashing on Google Chrome, for no reason.

I've scanned with AVG, Malwarebytes: Anti-Malware, ESET online scanner, and Super Anti-Spyware...nothing! I've had my computer since June, and I know this isn't how it usually acts. There's something wrong with it, I'm positive. I just can't get any of my anti-virus/malware/spyeware scanners to pick anything up.

Any help will be so much appreciated! Thank you so much,
Cassidy

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#2 jntkwx

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Posted 09 November 2011 - 05:50 PM

Hi caccigirl,

:welcome: to BleepingComputer.
We sincerely apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.

Some things to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please do not attach logs or put logs in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can also help.
  • Do not run anything while running a fix.
  • If you don't understand a step, please ask for clarification before continuing with any future steps.

Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Note to others: The instructions here are intended for the person who began this topic. If you need help, please create your own topic in the appropriate forum.

 

:step1: Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer Log Errors
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go . Please put code boxes around just this entire log, like this, but without the letter x: [xcode] MiniToolBox log [/xcode]

:step2: Rerun Malwarebytes
Open Malwarebytes, click on the Update tab, and click the check for Updates button (the latest update as of this post is 8128).
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If you have trouble updating, troubleshoot Malwarebytes' Anti-Malware

:step2: Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.


In your next reply, please include:
  • MiniToolBox log
  • Malwarebytes log
  • GMER log
  • How's your computer running now? Please be as descriptive as possible.

Regards,
Jason

 

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